CEL Solicitors  logo

CEL Solicitors

16,617 Total Company Reviews info icon Consumer | info icon 16,617 Total Company Reviews Consumer | info icon 16,617 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

Visit website
CEL Solicitors  gallery image 1
CEL Solicitors  gallery image 2
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 2
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 3
CEL Solicitors  gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1255 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Service

Oustanding service very clear to understand

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we appreciate it.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Juliet Hope

Juliet Hope

Verified

Mrs

Hi,I I felt that false claims were made .

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your 5-star rating. Due to the nature of your review and if it was intended for our business and there has been a misunderstanding, we would appreciate the opportunity to address it. If you have experienced any problems, please don't hesitate to get in touch with us so we can assist.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Kerryhaimes

Kerryhaimes

Verified
Consumer

Injury claim

Spoke to Paul Carson today who was polite and friendly and helpful helpful put me at ease when I stated I wasn't sure if was doing right thing about making a claim but Paul assured me that I was

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback about Paul, we will be sure to share your kind words with him and the wider team.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Consumer

Experience

Paul was really helpful, gentle and also clear and direct with what I was supposed to do.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Omotale Akintokun

Omotale Akintokun

Verified
Consumer

Involved in on line trading which I believed was not geninue

I came across CEL Solicitors via face book as I was looking for a solicitors that could assist with my current situation. The gentleman on the platform that introduced CEL Solicitors looked smart. and speaks clearly. After that, Beverly my first point of telephone contact after introducing myself and expressing my concern about on line trading that I was involved which I believed was not genuine, she listened to what I have to say. She speaks clearly, patient and provide re-assurance. For me that goes a long way as I felt kind of relieve inside of me as I was already anxious including the stressful impact about the situations. Beverly explained what kind of service their organisation provide; She also informed me about other agency that will be involved in the matter. Again, she asked me about the impact on myself which was very kind of her. Thereafter, she told me about their charges. Following that, I received email from her as well as email from other agency involved as stated.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re delighted to hear that Beverly was able to provide clear guidance, reassurance, and support during what we understand was a stressful time for you. Ensuring our clients feel informed and supported throughout the process is a priority, and we appreciate your kind words about our communication and service.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of John Cox

John Cox

John

I used CEL to assist with a scam issue regarding my bank account. On their advice I informed the fraud department of my bank who were extremely helpful. Although CEL contacted the bank on my behalf I spent a great deal of my time in resolving the issue. This issue did not proceed to the financial ombudsman as my Bank took full responsibility and refunded the full amount in question. CEL (within their terms of agreement ) invoiced fees of approximately 33% of the total repaid by the bank. I consider this to be a disproportionate amount in relation to their involvement in the matter

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you very much for sharing your experience. We’re glad to hear your bank took responsibility and refunded the full amount, and appreciate your feedback regarding our involvement and fees. We understand your concerns, and a member of our team has already been in touch to discuss your review and work towards a solution together. Our aim is always to support our clients and to be transparent about our terms and processes from the outset. If you have any further questions or wish to talk directly, please don’t hesitate to contact us.

0
Collected on: Google collection source logo
Profile image of Noel McLaughlin

Noel McLaughlin

Consumer

Noel

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. His manner on our first phone call was reassuring and straightforward. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Paul.

0
Collected on: Google collection source logo
Profile image of gagik tamanian

gagik tamanian

Consumer

gagik

Paul Carzon was very helpful

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: Google collection source logo
Profile image of Olivia Nzomo

Olivia Nzomo

Consumer

Olivia

Such a good experience, I am super grateful! Mark Twist was super patient with me and of amazing help.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
Collected on: Google collection source logo
Profile image of Alena Horvathova

Alena Horvathova

Consumer

Alena

Very good

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: Google collection source logo

Reviews

4.9 /5 16617 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Faye hornsby

Faye hornsby

Verified

Faye horsby

Was very helpful listened to what I had to say

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Paul carson

Very good, very polite and helpful. Also very patient.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

I didn't know what to expect

Being very unsure ,,Faye Hornby completely put me at ease,took time for me to think & recount my accident. Very pleasant young lady ,,made everything clear. Any questions I had were answered step by step. Thanks Faye

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Supportive and helpful

It was very helpful and supportive conversation over phone with John O”keefee and Paul Karson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Very helpful staff

The questions asked were very easy to sanswer, and made me feel at ease.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Jamahl Golland

Jamahl Golland

Jamahl

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

0
Collected on: Google collection source logo
Profile image of Jane Spooner

Jane Spooner

Jane

Excellente professional solicitors.

0
Collected on: Google collection source logo
Profile image of Eugene Brown Iyawe

Eugene Brown Iyawe

Eugene

Nice experience and easy conversation

0
Collected on: Google collection source logo
Profile image of Charlie Davidson

Charlie Davidson

Charlie

Spoke to John O'Keefe about an incident i was involved in for the first time, no pressureing me he reassured me about the procedure of it all, and explained very detailed about it all, excellent asset for the team at CEL solicitors. Thank you, Charlie

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we will be sure to share your kind words with him.

0
Collected on: Google collection source logo
Profile image of Winston-leroy Alleyne

Winston-leroy Alleyne

Winston-leroy

Great experience so far very helpful

0
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear