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CEL Solicitors

4.9 | 1252 Reviews 1,252 Reviews | Consumer Problems
16,464 Total Company Reviews info icon Consumer Problems | info icon 16,464 Total Company Reviews Consumer Problems | info icon 16,464 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30 (Open)
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1252 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

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Kerryhaimes

Verified
Consumer

Injury claim

Spoke to Paul Carson today who was polite and friendly and helpful helpful put me at ease when I stated I wasn't sure if was doing right thing about making a claim but Paul assured me that I was

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback about Paul, we will be sure to share your kind words with him and the wider team.

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Anonymous

Verified
Consumer

Experience

Paul was really helpful, gentle and also clear and direct with what I was supposed to do.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Omotale Akintokun

Verified
Consumer

Involved in on line trading which I believed was not geninue

I came across CEL Solicitors via face book as I was looking for a solicitors that could assist with my current situation. The gentleman on the platform that introduced CEL Solicitors looked smart. and speaks clearly. After that, Beverly my first point of telephone contact after introducing myself and expressing my concern about on line trading that I was involved which I believed was not genuine, she listened to what I have to say. She speaks clearly, patient and provide re-assurance. For me that goes a long way as I felt kind of relieve inside of me as I was already anxious including the stressful impact about the situations. Beverly explained what kind of service their organisation provide; She also informed me about other agency that will be involved in the matter. Again, she asked me about the impact on myself which was very kind of her. Thereafter, she told me about their charges. Following that, I received email from her as well as email from other agency involved as stated.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your experience. We’re delighted to hear that Beverly was able to provide clear guidance, reassurance, and support during what we understand was a stressful time for you. Ensuring our clients feel informed and supported throughout the process is a priority, and we appreciate your kind words about our communication and service.

0
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Start

Verified
Consumer

Good start

Paul Carzon was very helpful. Paul Carzon tried to start the process in a very good manner and was very kind and Supportive.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him.

0
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Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

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Other Reviews

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Noel McLaughlin

Consumer

Noel

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. His manner on our first phone call was reassuring and straightforward. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Paul.

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gagik tamanian

Consumer

gagik

Paul Carzon was very helpful

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Olivia Nzomo

Consumer

Olivia

Such a good experience, I am super grateful! Mark Twist was super patient with me and of amazing help.

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Alena Horvathova

Consumer

Alena

Very good

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Tsegay Mengestab

Consumer

Tsegay

I spok with poul Carson good customer service

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

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Reviews

4.9 /5 16464 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Scott

Scott

Verified

Paul Carson, CEL Solicitors

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

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Noreen

Verified

Amazing support

I had a call from Paul as I was really struggling with an issue. He was excellent, made me feel that I have the right to feel how I felt. Thank you Paul for explaining how CEL works and I appreciate your kind words.

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Anonymous

Verified

Compassionate and understand

Great initial contact really supportive and understanding. Did not judge support provide provided by. Paul Carson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it.

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Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Abiodun

Verified

Excellent

The staff has a good communication skills, no judgement and also a good listener

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul.

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Other Reviews

Profile image of Marianna Quinn

Marianna Quinn

Marianna

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very difficult time.thank you Marianna

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

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Debbie Wilmot

Debbie

Very helpful thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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linda tyler

linda

Paul Carson who I spoke to was very helpful and supportive all the way through the process and put my mind at ease

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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jane ingham

jane

I spoke to Mathew this morning he was very professional and explained every in detail

0
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Kerry Haimes

Kerry

Spoke to Paul Carson today who was polite and friendly and reassured me put me at ease when I told him I wasn't sure about making a claim after talking with Paul I know I'm doing the right thing

0
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