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CEL Solicitors

4.9 | 1357 Reviews 1,357 Reviews | Litigation Law
17,230 Total Company Reviews info icon Litigation Law | info icon 17,230 Total Company Reviews Litigation Law | info icon 17,230 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
18% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
19% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

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Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1357 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in scam and fraud recovery, financial loss claims, bank complaints and related legal support, with some also noting help on landlord and accident matters. Reviews highlight clear guidance, thorough explanations and a strong understanding of complex cases. Clients particularly value the team’s professionalism, empathy, patience, responsiveness and reassuring manner, saying they feel listened to, supported and kept well informed throughout the process.

Friendly staff
Clear explanations
Professional service
Empathetic support
Patient listeners
Prompt response
Helpful guidance
Reassuring advice
Thorough communication
Easy process

ReviewSolicitors Review List

Profile image of Andrew Piper

Andrew Piper

Verified
Consumer

Scam/fraud telephone enquiry

Had a telephone conversation about my case with John, he was professional, helpful and very understanding, the process was easy straightforward.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

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Anonymous

Verified
Consumer

Beverly

Beverly was very helpful explaining the process

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Five Elms

Verified
Consumer

Compassionate and helpful

I was very upset to realise I had lost so much money on what I believed was a good investment. Beverly was very compassionate and spent time going through all the steps regarding my claim. At the end of the conversation I felt better knowing I had a chance of recovering some of the funds..

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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David F

Verified
Consumer

Much needed help

Excellent service by Paul Carson. Very informative, concise & understanding to what is a difficult & stressful situation.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Anonymous

Verified
Consumer

John O’Keefe

Really good explanation and good information and really good understanding of the problem

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

0
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Other Reviews

Profile image of Andy Piper

Andy Piper

Consumer

Andy

Spoke with John O’keefe about my case, very helpful professional and understanding and a straight forward process. Highly recommended.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Kate Bellis

Consumer

Kate

Really very good experience so far with CEL solicitors, in particular my case handler, Cameron Strassberg; He worked solidly on my behalf, he took time and care with my concerns, communicated clearly and did exactly what he said he would do and when, and kept me up to date at the appropriate points. I do not yet know the outcome of my case, but if there is anyone out there facing the same situation I was in, I would recommend CEL.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind feedback.

0
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Mark Lewis

Consumer

Mark

Beverly was very helpful with explaining everything to me about the process.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Vikki Winfield

Consumer

Vikki

Paul Carson was professional and helpful

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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david foster

Consumer

david

Excellent service by Paul Carson. Very informative, concise & understanding to what is a difficult & stressful situation.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Reviews

4.9 /5 17230 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in scam and fraud recovery, financial loss claims, bank complaints and related legal support, with some also noting help on landlord and accident matters. Reviews highlight clear guidance, thorough explanations and a strong understanding of complex cases. Clients particularly value the team’s professionalism, empathy, patience, responsiveness and reassuring manner, saying they feel listened to, supported and kept well informed throughout the process.

Friendly staff
Clear explanations
Professional service
Empathetic support
Patient listeners
Prompt response
Helpful guidance
Reassuring advice
Thorough communication
Easy process

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Cullen

Very good can spend the word on this site

Legal experts tagged in
this review

0
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Profile image of Jan

Jan

Verified

Mark Twist was very helpful and understanding

Mark Twist was very helpful, understanding and patient. He was friendly, communicated clearly and informatively and assured me that they will be committed to doing everything in their power to help me.

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this review

0
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Anonymous

Verified
Fraud Law

My claim

These solicitors are amazing. They listen & make you feel at ease. Just knowing someone is helping is a great feeling. They were recommended to me by my son. They're expertise & knowledge of this difficult situation I'm going through is a great comfort.

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Anonymous

Verified
Employment

Scammed

I got scammed yesterday out of a lot of money. Saw CEL in the night, filled a claim form out online, received a call first thing this morning. Spoke with Beverly who was so kind, understanding and professional. She spent a lot of time explaining the processes to me, explained the charges, and said the approx time it can take. I'm so far impressed and if my claim goes as easily I will be delighted. Beverly is a total asset to the company

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0
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Anonymous

Verified

First consultation

I had a really positive experience with my initial consultation. Beverly was extremely helpful, friendly and professional throughout. She took the time to listen to my situation, explained everything clearly and gave me a much better understanding of my options and the next steps. I really appreciated how approachable and knowledgeable she was, and I came away from the consultation feeling much more confident about how to proceed

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Other Reviews

Profile image of Clive Carruthers

Clive Carruthers

Clive

So far impeccable, Beth Maloney of CIL has been working my case, efficient with excellent comms, fingers crossed her efforts will see Santander recover my scammed pension…

0
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David Hill

David

I am so far very happy with CJ sharkey at CEL Solicitors for helping me with my case to recover money I have lost to scammers.

0
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Profile image of Maciej Bochynski

Maciej Bochynski

Maciej

I had a really positive experience with my initial consultation. Beverly was extremely helpful, friendly and professional throughout. She took the time to listen to my situation, explained everything clearly and gave me a much better understanding of my options and the next steps. I really appreciated how approachable and knowledgeable she was, and I came away from the consultation feeling much more confident about how to proceed

0
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Lucy Copping

Lucy

Very helpful and understanding with Paul carson

0
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david lewis

david

Callum was ready helpful and I really appreciate the help I got

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind words. We know Callum will be delighted that he was able to support you

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