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CEL Solicitors

4.9 | 249 Reviews 249 Reviews | Dispute Resolution
16,617 Total Company Reviews info icon Dispute Resolution | info icon 16,617 Total Company Reviews Dispute Resolution | info icon 16,617 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 249 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Abrar

Abrar

Verified

Spoke to Paul Carson

I had a great experience with the solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything clearly and made the whole process straightforward. Excellent service – thank you, Paul!

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave such a lovely review! We're delighted to hear that you had a great experience with us. Paul will be so pleased to know that his friendly, professional approach and clear communication helped make the process straightforward for you. We really appreciate your recommendation and thank you for choosing CEL Solicitors!

0
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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

0
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Mike Kenyon

Verified
Financial Crime Law

phone discussion

clear and succinct advice with honest expectations and time lines

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

0
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Profile image of Anonymous

Anonymous

Verified
Dispute Resolution

To review my crypto account

My contact explained everything very clearly and listened to my story and guided me in clear way which was greatly appreciated

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to provide your feedback, we really appreciate it.

0
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Other Reviews

Profile image of John Cox

John Cox

John

I used CEL to assist with a scam issue regarding my bank account. On their advice I informed the fraud department of my bank who were extremely helpful. Although CEL contacted the bank on my behalf I spent a great deal of my time in resolving the issue. This issue did not proceed to the financial ombudsman as my Bank took full responsibility and refunded the full amount in question. CEL (within their terms of agreement ) invoiced fees of approximately 33% of the total repaid by the bank. I consider this to be a disproportionate amount in relation to their involvement in the matter

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you very much for sharing your experience. We’re glad to hear your bank took responsibility and refunded the full amount, and appreciate your feedback regarding our involvement and fees. We understand your concerns, and a member of our team has already been in touch to discuss your review and work towards a solution together. Our aim is always to support our clients and to be transparent about our terms and processes from the outset. If you have any further questions or wish to talk directly, please don’t hesitate to contact us.

0
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abrar ahmad

abrar

Today, I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything clearly and made the whole process straightforward. Excellent service – thank you, Paul!

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic review! We're so pleased to hear you had such a positive experience with our team. We'll be sure to pass your kind words on to Paul, he'll be delighted to know his professionalism and support made the process clear and straightforward. We really appreciate your recommendation and thank you for choosing CEL Solicitors!

0
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Profile image of Dominic McEwen

Dominic McEwen

Dominic

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Profile image of Getrude Afriyie Agyare

Getrude Afriyie Agyare

Getrude

A huge thank you to CJ, he has been brilliant from the very start. His kind, calm approach has given me so much hope, and he always communicates everything in clear, easy-to-understand detail. I never feel confused about how my case is going or what the next steps are. I am extremely grateful for CJ's support, and I look forward to a positive outcome. I would absolutely recommend him.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your wonderful review and kind words. We're delighted to hear about your positive experience with CJ. Providing clear communication, reassurance, and support throughout the process is something we take great pride in, so it's fantastic to know CJ has helped you feel informed and hopeful every step of the way. Your recommendation means a great deal to us. We wish you all the very best with your case and look forward to helping you achieve a positive outcome.

0
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scott petrie

scott

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, it is great to know that you were happy with Paul's service.

0
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Reviews

4.9 /5 16617 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Faye hornsby

Faye hornsby

Verified

Faye horsby

Was very helpful listened to what I had to say

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Paul carson

Very good, very polite and helpful. Also very patient.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

I didn't know what to expect

Being very unsure ,,Faye Hornby completely put me at ease,took time for me to think & recount my accident. Very pleasant young lady ,,made everything clear. Any questions I had were answered step by step. Thanks Faye

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye.

0
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Profile image of Anonymous

Anonymous

Verified

Supportive and helpful

It was very helpful and supportive conversation over phone with John O”keefee and Paul Karson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Very helpful staff

The questions asked were very easy to sanswer, and made me feel at ease.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Other Reviews

Profile image of Jamahl Golland

Jamahl Golland

Jamahl

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

0
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Jane Spooner

Jane

Excellente professional solicitors.

0
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Profile image of Eugene Brown Iyawe

Eugene Brown Iyawe

Eugene

Nice experience and easy conversation

0
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Profile image of Charlie Davidson

Charlie Davidson

Charlie

Spoke to John O'Keefe about an incident i was involved in for the first time, no pressureing me he reassured me about the procedure of it all, and explained very detailed about it all, excellent asset for the team at CEL solicitors. Thank you, Charlie

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we will be sure to share your kind words with him.

0
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Profile image of Winston-leroy Alleyne

Winston-leroy Alleyne

Winston-leroy

Great experience so far very helpful

0
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