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CEL Solicitors

4.9 | 241 Reviews 241 Reviews | Litigation Avoidance
16,464 Total Company Reviews info icon Litigation Avoidance | info icon 16,464 Total Company Reviews Litigation Avoidance | info icon 16,464 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 241 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

0
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Anonymous

Verified
Dispute Resolution

To review my crypto account

My contact explained everything very clearly and listened to my story and guided me in clear way which was greatly appreciated

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to provide your feedback, we really appreciate it.

0
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Anonymous

Verified
Consumer

Professional and transparent

They were patient with me. They took the time to hear me out and explained in detail what the legal process is. They have accepted my case, and I look forward to a positive response.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we wish you the best of luck with your case.

0
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Nigat Din

Verified
Consumer

Solicitors

Paul Carson, is a very calm and helpful person, I was very satisfied with his help

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Anonymous

Verified
Fraud Law

I felt my claim for this case of mine was genuine.

I am very happy with the professionalism of my phone conversation with Fay Hornby and also happy with CEL Sollicitors company had excepted to deal with my case.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will share your kind words with Faye and the wider team.

0
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Other Reviews

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Peter Hillier

Dispute Resolution

Peter

Very good response to the initial setting up of my Crypto scam recovery

0
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Mitesh Gandhi

Mitesh

We've been dealing with Wendy Houghton and the process of dealing with them has been arduous and not easy. After escalation, we are now dealing with Thomas and waiting to see how they can resolve it, more than 6 months of dealing with them. I'm willing to change this review if they step up and work more effectively with us. If they want I can give them a timeline of events that led to this review.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for sharing your feedback and for your patience throughout the process. We’re sorry to hear that your experience so far has been challenging, and we appreciate your openness about your concerns. Please rest assured that we are committed to resolving your case and improving your experience. If you have any further concerns or questions, don’t hesitate to reach out directly.

0
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David York

Consumer

David

Prompt reply to my enquiry

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Nigel Davison

Consumer

Nigel

Very approachable and understanding. Very clear to explain the process.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Peter Simmons

Consumer

Peter

I was a victim of a so-called ‘pig butchering scam’ and contacted CEL Solicitors. Faye Hornsby (a ‘First Response Advisor’) phoned me the next day and listened very patiently to my long story and asked some relevant questions. I was upset and tearful and she was extremely kind and supportive, which was a great help. I decided to use CEL, but within the cooling off period I decided to deal with the bank directly initially. The case is ongoing. If the bank do not resolve things to my satisfaction then I will return to CEL for their legal help.

0
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Reviews

4.9 /5 16464 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Scott

Scott

Verified

Paul Carson, CEL Solicitors

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

Legal experts tagged in
this review

0
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Noreen

Verified

Amazing support

I had a call from Paul as I was really struggling with an issue. He was excellent, made me feel that I have the right to feel how I felt. Thank you Paul for explaining how CEL works and I appreciate your kind words.

Legal experts tagged in
this review

0
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Anonymous

Verified

Compassionate and understand

Great initial contact really supportive and understanding. Did not judge support provide provided by. Paul Carson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it.

0
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Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Abiodun

Verified

Excellent

The staff has a good communication skills, no judgement and also a good listener

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul.

0
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Other Reviews

Profile image of Marianna Quinn

Marianna Quinn

Marianna

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very difficult time.thank you Marianna

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

0
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Debbie Wilmot

Debbie

Very helpful thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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linda tyler

linda

Paul Carson who I spoke to was very helpful and supportive all the way through the process and put my mind at ease

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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jane ingham

jane

I spoke to Mathew this morning he was very professional and explained every in detail

0
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Kerry Haimes

Kerry

Spoke to Paul Carson today who was polite and friendly and reassured me put me at ease when I told him I wasn't sure about making a claim after talking with Paul I know I'm doing the right thing

0
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