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CEL Solicitors

4.9 | 192 Reviews 192 Reviews | Financial Crime Law
16,617 Total Company Reviews info icon Financial Crime Law | info icon 16,617 Total Company Reviews Financial Crime Law | info icon 16,617 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 192 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Marianna Q

Marianna Q

Financial Crime Law

Ciaran J Sharkey. Great job

Ciaran J Sharkey from Cel Solicitors has been my allocated agent in Cel and he has been very efficient and courteous and is doing a great job on my behalf. Thank you

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we really appreciate it and will share your kind words with CJ.

0
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Peter Heaton

Verified
Financial Crime Law

Cryptocurrency refunds

I think I was used by a company to claim a crypto refund which turned out to be incorrect. With the help of Faye at CEL Solicitors she advised and guide me through all the details of the process in reclaiming my lost funds, hopefully there expertise will be successful and can be used for other case as examples of what not to do. Faye was very professional and understanding of the situation

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye, we will be sure to share your kind words with her.

0
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Suzie Sheldon

Verified

Crypto fraud

Thank you Beverley. Your compassion and calm approach was greatly appreciated. I look forward to working with you. Suzie.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Beverly.

0
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Dominic

Verified
Financial Crime Law

Quick response and professional handling

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

0
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Mike Kenyon

Verified
Financial Crime Law

phone discussion

clear and succinct advice with honest expectations and time lines

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Other Reviews

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John Cox

John

I used CEL to assist with a scam issue regarding my bank account. On their advice I informed the fraud department of my bank who were extremely helpful. Although CEL contacted the bank on my behalf I spent a great deal of my time in resolving the issue. This issue did not proceed to the financial ombudsman as my Bank took full responsibility and refunded the full amount in question. CEL (within their terms of agreement ) invoiced fees of approximately 33% of the total repaid by the bank. I consider this to be a disproportionate amount in relation to their involvement in the matter

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you very much for sharing your experience. We’re glad to hear your bank took responsibility and refunded the full amount, and appreciate your feedback regarding our involvement and fees. We understand your concerns, and a member of our team has already been in touch to discuss your review and work towards a solution together. Our aim is always to support our clients and to be transparent about our terms and processes from the outset. If you have any further questions or wish to talk directly, please don’t hesitate to contact us.

0
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Dominic McEwen

Dominic

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Peter Hillier

Dispute Resolution

Peter

Very good response to the initial setting up of my Crypto scam recovery

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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HD.Shipments

Financial Crime Law

HD.Shipments

I found CEL via a Instagram ad and decided to outreach as been caught in a crypto scam, once I called CEL I was greeted by Paul. Paul is very knowledgeable and extremely helpful and gives CEL a good first impression, he was quick and swift on helping me get setup and introduced to the case properly. I am really hoping CEL can win my crypto case scams.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback. We’re sorry to hear about your experience, but we’re glad Paul was able to support you quickly and provide a clear introduction to your case. We appreciate your trust in CEL and will continue to work closely with you to achieve the best possible outcome.

0
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Profile image of Earl Meneses

Earl Meneses

Consumer

Earl

Spoke to Paul Carson,great guy,friendly,helpful advice and responded to emails prompt. Would recommend to anyone seeking banking fraud advice.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Reviews

4.9 /5 16617 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Faye hornsby

Faye hornsby

Verified

Faye horsby

Was very helpful listened to what I had to say

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Paul carson

Very good, very polite and helpful. Also very patient.

Solicitors tagged in
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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

I didn't know what to expect

Being very unsure ,,Faye Hornby completely put me at ease,took time for me to think & recount my accident. Very pleasant young lady ,,made everything clear. Any questions I had were answered step by step. Thanks Faye

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye.

0
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Anonymous

Verified

Supportive and helpful

It was very helpful and supportive conversation over phone with John O”keefee and Paul Karson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Anonymous

Verified

Very helpful staff

The questions asked were very easy to sanswer, and made me feel at ease.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Other Reviews

Profile image of Jamahl Golland

Jamahl Golland

Jamahl

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

0
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Jane Spooner

Jane

Excellente professional solicitors.

0
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Eugene Brown Iyawe

Eugene

Nice experience and easy conversation

0
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Charlie Davidson

Charlie

Spoke to John O'Keefe about an incident i was involved in for the first time, no pressureing me he reassured me about the procedure of it all, and explained very detailed about it all, excellent asset for the team at CEL solicitors. Thank you, Charlie

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we will be sure to share your kind words with him.

0
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Profile image of Winston-leroy Alleyne

Winston-leroy Alleyne

Winston-leroy

Great experience so far very helpful

0
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