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CEL Solicitors

4.9 | 348 Reviews 348 Reviews | Fraud Law
16,951 Total Company Reviews info icon Fraud Law | info icon 16,951 Total Company Reviews Fraud Law | info icon 16,951 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

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Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 348 Reviews
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud and scam recovery, bank claims, personal injury, and medical negligence matters. Reviews highlight a strong understanding of complex cases and a thorough, practical approach to progressing claims. Clients particularly value the firm’s professionalism, patience, empathy, clear communication and reassuring manner. They are also seen as responsive, efficient, knowledgeable and supportive, with staff taking time to explain the process clearly and make clients feel at ease.

Very helpful
Professional service
Clear explanations
Understanding staff
Patient support
Reassuring advice
Good communication
Easy process
Prompt response
Compassionate approach

ReviewSolicitors Review List

Profile image of Rhodri Jones

Rhodri Jones

Verified
Consumer

review of Mr Paul Carson at C.E.L. solicitors.

I have no reason to complain about C.E.L, I recommend using the services provided by Mr Carson's fraud recovery agency it is understanding, helpful and informative

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind words with Paul.

0
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Victor Payne

Verified
Consumer

Misrepresentation

I have been helped by Paul Carson to deal with a situation in which a paid money to a person I thought was genuine but turned out not to be and obtained money by misrepresenting themselves. Paul Carson has been helping me recover the money through legal processes.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it. We will be sure to share your kind words with him and the wider team.

0
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Anonymous

Verified
Fraud Law

Conversation with Beveŕley

Beverley listened carefully, did not rush, and asked all the relevant questions. She was calm, kind and professional.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

0
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Ian Titley

Verified
Fraud Law

Professional and helpful

I contacted CEL and had a return call from Beverley. She talked me through everything, she was so professional but also treated me with respect. I felt totally at ease even though I was the victim and needed help

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverley, we really appreciate it.

0
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Faz

Verified
Consumer

Amazing service

I have recently been scammed and contacted CEL.. I spoke to Yasmin who was extremely helpful. She listened to me made me feel comfortable at all times.. she did not judge me .. she was very supportive .. I’m glad I spoke to her as it gave me peace of mind that I have done the right thing.. she was absolutly amazing.. she’s a credit to the team.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Yasaman, we really appreciate it! We will be sure to share your kind words with her.

0
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Other Reviews

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Ruth Pimlett

Consumer

Ruth

I had no idea what to expect when contacting CEL Solicitors. The whole process, support was clearly explained by Paul who managed to get some coherent answers despite my feeling inadequate, stupid, frightened— all of the emotions tied to being caught in a scam. I feel so much better from talking with him and hope I can get my money back.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul, we really appreciate it.

0
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Vipin Chaudhary

Consumer

Vipin

I recently spoke with Paul Carson from CEL Solicitors regarding a difficult situation involving a scam and my bank claim. Paul was very professional, understanding and reassuring. He took the time to listen carefully to what had happened and explained the situation and possible next steps clearly. I really appreciated his patience, helpful advice and the way he made me feel that my concerns were being taken seriously.

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Thank you for your great feedback.

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Ros Sennitt

Ros

When I contacted CEL solicitors (as an OAP) to ask for their assistance with my case ( loss of life savings through fraudulent operators in investment schemes), I was assigned a Mr CJ Sharkey as a case handler. He has proved very efficient, and there have already been results, although its early days yet. He was very quick off the mark to submit evidence. I recommend Mr Sharkey also for his patience and pleasant attitude.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about CJ, we will be sure to share your kind words with him and the wider team.

0
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John Cox

John

I used CEL to assist with a scam issue regarding my bank account. On their advice I informed the fraud department of my bank who were extremely helpful. Although CEL contacted the bank on my behalf I spent a great deal of my time in resolving the issue. This issue did not proceed to the financial ombudsman as my Bank took full responsibility and refunded the full amount in question. CEL (within their terms of agreement ) invoiced fees of approximately 33% of the total repaid by the bank. I consider this to be a disproportionate amount in relation to their involvement in the matter

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you very much for sharing your experience. We’re glad to hear your bank took responsibility and refunded the full amount, and appreciate your feedback regarding our involvement and fees. We understand your concerns, and a member of our team has already been in touch to discuss your review and work towards a solution together. Our aim is always to support our clients and to be transparent about our terms and processes from the outset. If you have any further questions or wish to talk directly, please don’t hesitate to contact us.

0
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rahiabdullah69

rahiabdullah69

Was calling to talk about my scam and I was met with a very gentle man mark twist and he let me explain in detail what had happened to me and clearly stated everything that was going to happen and would happen after I made a case and honestly I was a bit scared to talk about what embarrassingly happened to me but I didn’t feel judged and honestly would recommend the company and mark twist to talk to. Thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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Reviews

4.9 /5 16951 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud and scam recovery, bank claims, personal injury, and medical negligence matters. Reviews highlight a strong understanding of complex cases and a thorough, practical approach to progressing claims. Clients particularly value the firm’s professionalism, patience, empathy, clear communication and reassuring manner. They are also seen as responsive, efficient, knowledgeable and supportive, with staff taking time to explain the process clearly and make clients feel at ease.

Very helpful
Professional service
Clear explanations
Understanding staff
Patient support
Reassuring advice
Good communication
Easy process
Prompt response
Compassionate approach

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Funds recovery

Having phoned CEL to help recover my funds, Berverly answered the phone and listened with care and understanding and gave me direction to take this forward. Thankyou. Norman C.

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Mervelee Myers

Verified

Thanks Callum Williams

I am grateful for the way how Callum takes time to help me handling my enquiry. Ensuring that I understand what was required of me.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Callum, we really appreciate it.

0
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Andrew Piper

Verified
Consumer

Scam/fraud telephone enquiry

Had a telephone conversation about my case with John, he was professional, helpful and very understanding, the process was easy straightforward.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

0
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Anonymous

Verified
Consumer

Beverly

Beverly was very helpful explaining the process

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Five Elms

Verified
Consumer

Compassionate and helpful

I was very upset to realise I had lost so much money on what I believed was a good investment. Beverly was very compassionate and spent time going through all the steps regarding my claim. At the end of the conversation I felt better knowing I had a chance of recovering some of the funds..

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Other Reviews

Profile image of John Ling

John Ling

John

Efficient reporting of my recent experience of financial fraud.

0
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Andy Piper

Consumer

Andy

Spoke with John O’keefe about my case, very helpful professional and understanding and a straight forward process. Highly recommended.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Kate Bellis

Consumer

Kate

Really very good experience so far with CEL solicitors, in particular my case handler, Cameron Strassberg; He worked solidly on my behalf, he took time and care with my concerns, communicated clearly and did exactly what he said he would do and when, and kept me up to date at the appropriate points. I do not yet know the outcome of my case, but if there is anyone out there facing the same situation I was in, I would recommend CEL.

0
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Mark Lewis

Consumer

Mark

Beverly was very helpful with explaining everything to me about the process.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Vikki Winfield

Consumer

Vikki

Paul Carson was professional and helpful

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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