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CEL Solicitors

4.9 | 373 Reviews 373 Reviews | Fare Evasion
17,250 Total Company Reviews info icon Fare Evasion | info icon 17,250 Total Company Reviews Fare Evasion | info icon 17,250 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
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Meet the team of CEL Solicitors

Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 373 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, including financial, investment and crypto-related claims, with some support on landlord and consumer matters. Reviews highlight strong case knowledge, clear explanations of next steps, thorough handling and prompt responses. Clients particularly value the team’s empathy, patience, professionalism and reassuring manner, alongside excellent communication, active listening and the ability to make stressful situations feel manageable. Many say the firm is approachable, supportive and dedicated to helping recover funds.

Helpful staff
Clear explanations
Professional service
Empathetic support
Prompt response
Patient guidance
Good communication
Approachable team
Knowledgeable advice
Reassuring support

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Fraud Law

My claim

These solicitors are amazing. They listen & make you feel at ease. Just knowing someone is helping is a great feeling. They were recommended to me by my son. They're expertise & knowledge of this difficult situation I'm going through is a great comfort.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we will be sure to share your kind feedback with John and the team.

0
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Dodi Mallick

Verified
Fraud Law

Excellent

It's been lovely to had a conversation with Mr Paul Carson. He is very professional, informative and knowledgeable exactly what client wants to express. I am very happy to talk with him regarding my case.

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review.

0
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Menette katjivirue

Verified
Fraud Law

Paul Adviser Thank you

he helped me a lot today he is very helpful kind caring person thank you Paul

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind words.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

Excellent introduction

Mark was patient in my explanations of the history of my request and very clear in answering my questions. The process was straightforward and prompt..

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

This is great to hear. We are glad that Mark was able to support you

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Profile image of Anonymous

Anonymous

Verified
Fraud Law

Cel Solicitors Liverpool

Callum Williams from Cel Solicitors took my call and was very professional and sympathetic to the awful trading scam I have recently been through.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review. We know that Callum will be very happy for the feedback

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Other Reviews

Profile image of David Hill

David Hill

David

I am so far very happy with CJ sharkey at CEL Solicitors for helping me with my case to recover money I have lost to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about CJ, we really appreciate it.

0
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Ola B

Ola

I recently spoke with Callum at CEL Solicitors regarding a scam that happened to me, and I couldn’t have asked for a more helpful and supportive experience. Callum was extremely patient, understanding, and professional throughout our conversation. He took the time to listen to what had happened, explained things clearly, and made me feel reassured during what was quite a stressful situation. I really appreciated his kindness and willingness to help. Excellent customer service and a real credit to CEL Solicitors. Thank you, Callum, for your time and support.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind words. We know Callum will be delighted to know that he was able to support you

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Hamid Elba

Hamid

With CJ Sharkey, the service has been helpful and proactive in assisting me to recover the money I lost to scammers; he has consistently reached out to request information or ask me to resend emails containing the documents needed to proceed. I look forward to receiving some good news about my case soon. Thank you.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review

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Mariam Ipogha

Mariam

Beverly Owusu-Ansah attended to me regarding my fraud case, and I was very pleased with the service I received. She was professional, patient and supportive throughout the process. She explained things clearly, listened to my concerns and made me feel that my case was being handled properly. I really appreciate her help and would happily recommend CEL Solicitors based on my experience with Beverly.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review. We know Beverly will be delighted with your feedback.

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Profile image of Darren Walsh

Darren Walsh

Darren

Paul calmly explained my next steps available to me in my Fraud case. Reassured me that I was in safe hands with the firm

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you, we really appreciate the feedback.

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Reviews

4.9 /5 17250 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, including financial, investment and crypto-related claims, with some support on landlord and consumer matters. Reviews highlight strong case knowledge, clear explanations of next steps, thorough handling and prompt responses. Clients particularly value the team’s empathy, patience, professionalism and reassuring manner, alongside excellent communication, active listening and the ability to make stressful situations feel manageable. Many say the firm is approachable, supportive and dedicated to helping recover funds.

Helpful staff
Clear explanations
Professional service
Empathetic support
Prompt response
Patient guidance
Good communication
Approachable team
Knowledgeable advice
Reassuring support

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent and reassuring service!

I recently called the CEL Solicitors firm in a state of absolute stressful situation, and Beverly Owusu‑Ansa completely saved the day. From the moment she took my call, she was incredibly calm, patient, and professional. She took the time to listen to my situation, talk me through the next steps, and instantly put my mind at ease. Her excellent communication and empathetic approach turned a highly stressful situation into a manageable one. I am incredibly grateful for her quick support and highly recommend her services!

0
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Profile image of Anonymous

Anonymous

Verified

Inquiry Issue

I had great chat with Mathew who listened to my problems and made sure I get the help I need for my issue

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Anonymous

Verified

Dominic Casey

Very good experience with Mr Callum Williams was extremely helpful and mannerly and took time to explain everything in detail

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

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Anonymous

Verified

Scam

Callum is very professional and has a gift of compassion and communication

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Anonymous

Verified

Compensation claim inquiry

Professionally performs his duty very well. He is approachable and provides the help I need.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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Other Reviews

Profile image of Shaun Boyle

Shaun Boyle

Shaun

Having made the difficult decision to contact CEL Solicitors, Paul Carson dealt with me empathetically and efficiently. He explained the process thoroughly and never made me feel like the idiot I felt I was.

0
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Lizan Bajra

Lizan

I have great time talking with Mathew. He listened to my problems with great attention and assured me that they would help solve my problems

0
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Profile image of Michael James Lawrence

Michael James Lawrence

Michael

I was told over the phone that they only deal with cases over £50k when litigation is involved and that crypto was different, it is not as it is still litigation, in many ways as motorcycles were unsafe there would most likely be greater legislation and regulations in place, I have been told no one will deal with my case, which seems very strange. I was also told by the call handler that they do not deal with criminal cases when the agreement they sent me said they do and would pass it onto a separate team, to me this seems very odd as it clearly says on the websites that they deal with all types of fraud and scams such as building, land, business and consumer litigation on a no win no fee basis. They said claims for crypto were lower below £3k, why would it be any different it is still fraud and scams and protected under probably greater legislation?, my case was no different as I had bought a motorcycle at a distance where the goods and services were misrepresented no different to a crypto scam, they said they would only deal with crypto where banks and the FCA have broken rules to charge them back which is not what the CEL website says, it says it covered all types of fraud and scams on a no win no fee basis, they would not look at my case. I really do not understand if dealing with crypto you have to add a disclaimer to say that you can loose all your money and I struggle to see how anyone could possibly regulate this, with my case it clearly is under Law for prohibit the sale of unsafe and unsatisfactory goods and services so for a legal firm to claim to be one of the best in the country that gets people’s money back from fraud and scams but only deals with crypto at lower levels and regulations seems very odd to me as they also said that no legal firm would take on my case because of these reasons.

0
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Clive Carruthers

Clive

So far impeccable, Beth Maloney of CIL has been working my case, efficient with excellent comms, fingers crossed her efforts will see Santander recover my scammed pension…

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

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Profile image of David Hill

David Hill

David

I am so far very happy with CJ sharkey at CEL Solicitors for helping me with my case to recover money I have lost to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about CJ, we really appreciate it.

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