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CEL Solicitors

4.9 | 1156 Reviews 1,156 Reviews | Housing & Property
16,617 Total Company Reviews info icon Housing & Property | info icon 16,617 Total Company Reviews Housing & Property | info icon 16,617 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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this review

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 1156 Reviews
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Star rating
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Service

Oustanding service very clear to understand

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we appreciate it.

0
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Caroline

Verified

Justice for tenants

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
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Anonymous

Verified

Cel solicitors the best

Cel solicitors absolutely brilliant thanks to Paul very helpful

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Mr Johnson

Verified
Personal Injury

Cel solicitors

Beverly was very professional and understanding .she explained all details thoroughly and has been a great help. Thanks

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

0
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Linda

Verified
Personal Injury

Fell over Fire Hydrant cover

Paul Carson and the Solicitors very prompt in contacting me helping me every step off the way couldn't fault them my experience with them Absolutely Brilliant helped put my mind at ease and very supportive

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it and we wish you all the best with your claim and recovery.

0
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Other Reviews

Profile image of Martin Enright

Martin Enright

Martin

Ask for Callum Williams at CEL SOLICITORS. You will be making the most important move of your life

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Pippa B

Pippa

Matt was helpful, informative and helpful with information

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Caroline O'Shea

Caroline O'Shea

Caroline

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
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awosunle gbolahan

Housing & Property

awosunle

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
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Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we will be sure to share your kind words with Chaunteau.

0
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Reviews

4.9 /5 16617 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, crypto and bank dispute handling, tenancy and personal injury matters, and efficient case set‑up. Reviewers value prompt, clear communication, procedural knowledge and proactive case management. The team is repeatedly described as professional, compassionate and non‑judgemental, offering patience, empathy, reassurance and clear, jargon‑free explanations. Clients highlight helpfulness, responsiveness, honesty about next steps and timelines, and a calming, supportive manner that restores confidence during stressful situations.

professional
helpful
empathetic
clear communication
knowledgeable
responsive
supportive
patient
reassuring
compassionate

ReviewSolicitors Review List

Profile image of Faye hornsby

Faye hornsby

Verified

Faye horsby

Was very helpful listened to what I had to say

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

Paul carson

Very good, very polite and helpful. Also very patient.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

I didn't know what to expect

Being very unsure ,,Faye Hornby completely put me at ease,took time for me to think & recount my accident. Very pleasant young lady ,,made everything clear. Any questions I had were answered step by step. Thanks Faye

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Faye.

0
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Anonymous

Verified

Supportive and helpful

It was very helpful and supportive conversation over phone with John O”keefee and Paul Karson

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Anonymous

Verified

Very helpful staff

The questions asked were very easy to sanswer, and made me feel at ease.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Other Reviews

Profile image of Jamahl Golland

Jamahl Golland

Jamahl

Good first contact. I spoke to Mark Twist who ran through the full process and fees. He was completely transparent and made everything straightforward and easy to understand.

0
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Jane Spooner

Jane

Excellente professional solicitors.

0
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Eugene Brown Iyawe

Eugene

Nice experience and easy conversation

0
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Profile image of Charlie Davidson

Charlie Davidson

Charlie

Spoke to John O'Keefe about an incident i was involved in for the first time, no pressureing me he reassured me about the procedure of it all, and explained very detailed about it all, excellent asset for the team at CEL solicitors. Thank you, Charlie

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we will be sure to share your kind words with him.

0
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Profile image of Winston-leroy Alleyne

Winston-leroy Alleyne

Winston-leroy

Great experience so far very helpful

0
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