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CEL Solicitors

4.8 | 41 Reviews 41 Reviews | Housing & Property
16,951 Total Company Reviews info icon Housing & Property | info icon 16,951 Total Company Reviews Housing & Property | info icon 16,951 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

Legal experts tagged in
this review

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.8 /5 41 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud and scam recovery, bank claims, personal injury, and medical negligence matters. Reviews highlight a strong understanding of complex cases and a thorough, practical approach to progressing claims. Clients particularly value the firm’s professionalism, patience, empathy, clear communication and reassuring manner. They are also seen as responsive, efficient, knowledgeable and supportive, with staff taking time to explain the process clearly and make clients feel at ease.

Very helpful
Professional service
Clear explanations
Understanding staff
Patient support
Reassuring advice
Good communication
Easy process
Prompt response
Compassionate approach

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Thanks paul carrson for all your help

Paul provided the support I needed when a landlord turned because I complained about lack of maintenance.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
Collected on: ReviewSolicitor collection source logo
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Rachel Farrell

Verified
Housing & Property

Amazing Communication

Fantastic communication, no hidden expectations, very friendly and a straight forward & easy to understand process - great customer service from Paul Carson

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Caroline

Verified

Justice for tenants

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
Collected on: ReviewSolicitor collection source logo
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Gbolahan

Verified
Housing & Property

Deposit claim

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
Collected on: ReviewSolicitor collection source logo
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Jerome smikle

Verified
Housing & Property

Thanks to Beverly!

My experience was good with Beverly. Handled everything professionally and friendly! Highly recommend!

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

0
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Other Reviews

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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

Legal experts tagged in
this review

Thank you for your great feedback.

0
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Caroline O'Shea

Caroline

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
Collected on: Google collection source logo
Profile image of awosunle gbolahan

awosunle gbolahan

Housing & Property

awosunle

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
Collected on: Google collection source logo
Profile image of betty

betty

Housing & Property

betty

Beverly was brilliant with attention to detail and I was kept informed along the way as to what was happening next. Spot on with empathy as well as some of the facts when reporting your repair can be upsetting

0
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Profile image of Klaudia

Klaudia

Housing & Property

Klaudia

My case was recommend to Paul Carson from CEL Solicitors, where I was told I will receive a proper help regarding compensation of my deposit not being protected by agency. Landlord was late with protecting my deposit by 73 days. Paul Carson is the person to go in this cases.

0
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Reviews

4.9 /5 16951 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in fraud and scam recovery, bank claims, personal injury, and medical negligence matters. Reviews highlight a strong understanding of complex cases and a thorough, practical approach to progressing claims. Clients particularly value the firm’s professionalism, patience, empathy, clear communication and reassuring manner. They are also seen as responsive, efficient, knowledgeable and supportive, with staff taking time to explain the process clearly and make clients feel at ease.

Very helpful
Professional service
Clear explanations
Understanding staff
Patient support
Reassuring advice
Good communication
Easy process
Prompt response
Compassionate approach

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Funds recovery

Having phoned CEL to help recover my funds, Berverly answered the phone and listened with care and understanding and gave me direction to take this forward. Thankyou. Norman C.

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this review

0
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Mervelee Myers

Verified

Thanks Callum Williams

I am grateful for the way how Callum takes time to help me handling my enquiry. Ensuring that I understand what was required of me.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Callum, we really appreciate it.

0
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Profile image of Andrew Piper

Andrew Piper

Verified
Consumer

Scam/fraud telephone enquiry

Had a telephone conversation about my case with John, he was professional, helpful and very understanding, the process was easy straightforward.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John, we really appreciate it.

0
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Profile image of Anonymous

Anonymous

Verified
Consumer

Beverly

Beverly was very helpful explaining the process

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Five Elms

Five Elms

Verified
Consumer

Compassionate and helpful

I was very upset to realise I had lost so much money on what I believed was a good investment. Beverly was very compassionate and spent time going through all the steps regarding my claim. At the end of the conversation I felt better knowing I had a chance of recovering some of the funds..

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of John Ling

John Ling

John

Efficient reporting of my recent experience of financial fraud.

0
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Profile image of Andy Piper

Andy Piper

Consumer

Andy

Spoke with John O’keefe about my case, very helpful professional and understanding and a straight forward process. Highly recommended.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Profile image of Kate Bellis

Kate Bellis

Consumer

Kate

Really very good experience so far with CEL solicitors, in particular my case handler, Cameron Strassberg; He worked solidly on my behalf, he took time and care with my concerns, communicated clearly and did exactly what he said he would do and when, and kept me up to date at the appropriate points. I do not yet know the outcome of my case, but if there is anyone out there facing the same situation I was in, I would recommend CEL.

0
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Profile image of Mark Lewis

Mark Lewis

Consumer

Mark

Beverly was very helpful with explaining everything to me about the process.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Vikki Winfield

Vikki Winfield

Consumer

Vikki

Paul Carson was professional and helpful

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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