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CEL Solicitors

4.7 | 44 Reviews 44 Reviews | Rent Payment
17,283 Total Company Reviews info icon Rent Payment | info icon 17,283 Total Company Reviews Rent Payment | info icon 17,283 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
93%
Success
Rate
Satisfied with outcome: 93%
93%
Would
Recommend
Would recommend to friends and family: 93%
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

Legal experts tagged in
this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

Legal experts tagged in
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Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.7 /5 44 Reviews
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Rating

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Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, including financial, investment and crypto-related claims, with some support on landlord and consumer matters. Reviews highlight strong case knowledge, clear explanations of next steps, thorough handling and prompt responses. Clients particularly value the team’s empathy, patience, professionalism and reassuring manner, alongside excellent communication, active listening and the ability to make stressful situations feel manageable. Many say the firm is approachable, supportive and dedicated to helping recover funds.

Helpful staff
Clear explanations
Professional service
Empathetic support
Prompt response
Patient guidance
Good communication
Approachable team
Knowledgeable advice
Reassuring support

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Thanks paul carrson for all your help

Paul provided the support I needed when a landlord turned because I complained about lack of maintenance.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Rachel Farrell

Verified
Housing & Property

Amazing Communication

Fantastic communication, no hidden expectations, very friendly and a straight forward & easy to understand process - great customer service from Paul Carson

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Caroline

Verified

Justice for tenants

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
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Gbolahan

Verified
Housing & Property

Deposit claim

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
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Jerome smikle

Verified
Housing & Property

Thanks to Beverly!

My experience was good with Beverly. Handled everything professionally and friendly! Highly recommend!

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Beverly.

0
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Other Reviews

Profile image of Magdalena

Magdalena

Magdalena

Very disappointing experience. I contacted this company because I am dealing with serious ongoing problems with my landlord and genuinely needed help. I spent a lot of time and energy completing their forms and explaining my situation in detail, only to then be told that they would not take my case because the problems were not structural. I believe this should be made much clearer on their website from the beginning. Tenants looking for help should be informed that, unless their case involves structural issues, there is a strong possibility that the company will not be able to assist. This would save people from wasting valuable time and energy. In my case, I feel that I wasted both. I could have used that time to look for real help elsewhere - the help I actually need. What I find particularly disappointing is the impression that serious landlord-related problems are simply not important enough unless they fall into a very specific category. Based on my experience, I would advise other tenants to check very carefully what type of cases this company actually accepts before spending time completing their forms.

0
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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

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this review

Thank you for your great feedback.

0
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Caroline O'Shea

Caroline

I am currently facing a vicious landlord who has allowed me to live in a slum for 11yrs. After successfully defeating her in court this week for her illegal possession order, I was finally free to now hold her responsible for how she has forced me to live. Today feeling incredibly nervous the fightback began I reached out to CEL and spoke to their operative Paul Carson, who acted with kindness (as I was very upset) patience and efficiency, he talked me through the processes and within 2 hours I felt confident and safe knowing this excellent firm will get me justice

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced, but we're pleased that Paul was able to provide the support, reassurance and guidance you needed during such a challenging time. We'll be sure to pass your kind words on to him. Thank you for placing your trust in CEL Solicitors, we look forward to supporting you throughout your claim.

0
Collected on: Google collection source logo
Profile image of awosunle gbolahan

awosunle gbolahan

Housing & Property

awosunle

CEL Solicitors helped me reclaim my rental deposit after my landlord was refusing to return it. The team was proactive, knowledgeable about tenancy deposit schemes, and very reassuring throughout. Great communication and a successful outcome - I’d use them again without hesitation. All thanks to Melissa Moulsdale.

Solicitors tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback about Melissa, we will be sure to share your kind feedback with her.

0
Collected on: Google collection source logo
Profile image of betty

betty

Housing & Property

betty

Beverly was brilliant with attention to detail and I was kept informed along the way as to what was happening next. Spot on with empathy as well as some of the facts when reporting your repair can be upsetting

0
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Reviews

4.9 /5 17283 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm’s expertise in fraud and scam recovery, including financial, investment and crypto-related claims, with some support on landlord and consumer matters. Reviews highlight strong case knowledge, clear explanations of next steps, thorough handling and prompt responses. Clients particularly value the team’s empathy, patience, professionalism and reassuring manner, alongside excellent communication, active listening and the ability to make stressful situations feel manageable. Many say the firm is approachable, supportive and dedicated to helping recover funds.

Helpful staff
Clear explanations
Professional service
Empathetic support
Prompt response
Patient guidance
Good communication
Approachable team
Knowledgeable advice
Reassuring support

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Customet service

Paul Carson was a good listener, he was also good at explaining. Hopefully i would get a positive response

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified
Professional Negligence

Great help

Fast and effective service. Callum was helpful and understanding - he explained everything carefully.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Callum.

0
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Profile image of Liamm

Liamm

Verified
Fraud Law

New case

Paul was brilliant, helping me set up a new case

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for you feedback, we really appreciate it.

0
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Shireen

Verified
Personal Injury

Mr Shireen

It was a very good service. The conversation was so clear and understandable, very polite and helpful. Thank hoh so much keep up the good work.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback, we will pass your kind words to Paul.

0
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Profile image of Anonymous

Anonymous

Verified

I believe the experience wasn’t genuine

Excellent customer service by Paul Carson, really helpful and accommodating regarding investigating a fraud scam by Stuart Burling and Mascap Group.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback about Paul, we really appreciate it.

0
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Other Reviews

Profile image of patrick sharpe

patrick sharpe

patrick

Been absolutely great cj sharkey has kept me well informed would strongly suggest using cel solicitors

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Profile image of yinka dada

yinka dada

yinka

I had a call with Paul Carson; through our conversation he was professional and guided me through the process I needed to follow. He was quite reassuring which is what I needed. Honestly there is this stigmatisation that comes with being a victim of scam, it takes someone understanding and professional to relate with you and get you to answer the questions the right way.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, we really appreciate it.

0
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Profile image of Nigel Entwistle

Nigel Entwistle

Nigel

Fast and effective service. Callum was helpful and understanding - he explained everything carefully.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Callum.

0
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Profile image of P B

P B

A client

John okeefe made this phonecall very easy he was very understanding and helped me alot

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about John.

0
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Liamm Scribbins

Liamm

Dealt with my new case well, thank you Paul

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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