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CEL Solicitors

4.9 | 122 Reviews 122 Reviews | Assault at Work
17,192 Total Company Reviews info icon Assault at Work | info icon 17,192 Total Company Reviews Assault at Work | info icon 17,192 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
14% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
15% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
17% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Lexcel - Practice Management Standard accreditation awarded to CEL Solicitors
Trading names:
• Cheshire Estate and Legal
• CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎

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Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau.

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Meet the team of CEL Solicitors

Meet the team of CEL Solicitors

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 122 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in scam and fraud recovery, financial loss claims, bank complaints and related legal support, with some also noting help on landlord and accident matters. Reviews highlight clear guidance, thorough explanations and a strong understanding of complex cases. Clients particularly value the team’s professionalism, empathy, patience, responsiveness and reassuring manner, saying they feel listened to, supported and kept well informed throughout the process.

Friendly staff
Clear explanations
Professional service
Empathetic support
Patient listeners
Prompt response
Helpful guidance
Reassuring advice
Thorough communication
Easy process

ReviewSolicitors Review List

Profile image of Jon

Jon

Verified
Consumer

Accident at work

Paul.was very helpful in completing my form much appreciated

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

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Charlotte Deacon

Verified
Personal Injury

Injury

Very helpful and very understandable Listen to everything I explain and great knowledge and information

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it.

0
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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Highly recommended

John O'Keefe handled my case really quickly and efficiently. I would definitely recommend

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Darren

Verified

Car accident

Paul carson Seemed very helpful perlite wel mannered very determined in helping me

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this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Anonymous

Verified
Personal Injury

Injury at work claim

Faye was been very attentive and helpful concerning my injury and claim.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Other Reviews

Profile image of Andrew Husband

Andrew Husband

Personal Injury

Andrew

Was great and got all my details of that accident and ready to get the claim under way

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your feedback.

0
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Michael Hollingworth

Housing & Property

Michael

Paul carrson supported at my lowest when my landlord turned on me after tripping and falling on his property

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Thank you for your great feedback.

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Carol Campbell

Personal Injury

Carol

I have never at use a solicitor before. I had a accident no fault of my own so I googled local solicitors in Liverpool. Sell came up so I tried them first time. They were very helpful and explained everything that it wouldn't cost me anything to put in a claim

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Lisa Stokes

Lisa Stokes

Personal Injury

Lisa

Amazing 🤩 I rang CEL regarding a medical negligence complaint and have dealt with them previously and they were incredibly helpful This situation regarding negligence has changed my life from a delay in a cancer diagnosis and spoke to Paul Carson he was incredibly helpful understanding and just kind to which he made my entire situation seem important and I’m happy that they are taking my case on to get this dealt with and help me as I cannot work life has changed so much that I’ll never be me again and the help they could get me will ultimately help this change and ease my situation A huge thank you to Paul door making things happen and being human x

Legal experts tagged in
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A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul, we will be sure to share your kind words with him. We are truly sorry to hear what you have been through, and we wish you the best of luck with your claim.

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vali suleman

Consumer

vali

An experienced people are working at this practice and in my case I was kept informed from start to finish . My case handler has kept me informed and contactable . Although it was a slow process but because the third party was taking time to respond and my case handler pushed them to respond. Once the defendant admitted the liability and I was informed by my case handler straight away and arranged all necessary paper work right from obtaining the medical reports/ consent forms signed and sent to my GP and preparing medical reports from the professional medics and after my approval it was sent to the defendant. I was taken care from start to the conclusion! I would recommend this practice for their potential accidents issues to be dealt with care and professionally . Thank you for looking after me !!🕋🙏

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback, we really appreciate it. We will be sure to share your feedback with the team.

0
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Reviews

4.9 /5 17192 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for its expertise in scam and fraud recovery, financial loss claims, bank complaints and related legal support, with some also noting help on landlord and accident matters. Reviews highlight clear guidance, thorough explanations and a strong understanding of complex cases. Clients particularly value the team’s professionalism, empathy, patience, responsiveness and reassuring manner, saying they feel listened to, supported and kept well informed throughout the process.

Friendly staff
Clear explanations
Professional service
Empathetic support
Patient listeners
Prompt response
Helpful guidance
Reassuring advice
Thorough communication
Easy process

ReviewSolicitors Review List

Profile image of Dodi Mallick

Dodi Mallick

Verified
Fraud Law

Excellent

It's been lovely to had a conversation with Mr Paul Carson. He is very professional, informative and knowledgeable exactly what client wants to express. I am very happy to talk with him regarding my case.

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0
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Profile image of Anonymous

Anonymous

Verified

Good experience

I had an extremely speedy response from my on-line enquiry, and Mark Twist's friendly and calm manner made the experience very straight forward.

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0
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Profile image of Menette katjivirue

Menette katjivirue

Verified
Fraud Law

Paul Adviser Thank you

he helped me a lot today he is very helpful kind caring person thank you Paul

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0
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Profile image of Sharmil

Sharmil

Verified

Excellent service received from Yasmin

Yasmin has been very kind, polite and was willing to listen. She has given me emotional support. I am thankful to you for employing a team member like Yasmin. Thank you very much Yasmin.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

Excellent introduction

Mark was patient in my explanations of the history of my request and very clear in answering my questions. The process was straightforward and prompt..

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Other Reviews

Profile image of ben seridi

ben seridi

ben

I was very satisfied to talk to mr Paul carson a member of CEL Solicitor was clearly explanation polite and full details thanks again Paul carson for your effort

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Hayley McWilliam

Hayley

Friendly staff was very polite and helpful and explained everything that was to happen next Paul Carson made me feel at

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0
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Profile image of Robert Newsam

Robert Newsam

Robert

First point of contact was with Matthew who was professional and understanding with my predicament he explained how things worked and he also explained his company's fees which I found to be reasonable and I am happy for CEL Solicitors to represent me.

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Profile image of Hamid Elba

Hamid Elba

Hamid

With CJ Sharkey, the service has been helpful and proactive in assisting me to recover the money I lost to scammers; he has consistently reached out to request information or ask me to resend emails containing the documents needed to proceed. I look forward to receiving some good news about my case soon. Thank you.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your kind review

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Profile image of Rachel Wood

Rachel Wood

Rachel

Callum Williams who took my call was very professional and sympathetic to what I have recently been through and the distress it has caused me. I am hoping Cel Solicitors can get a positive outcome for me.

A representative from Cheshire Estate And Legal Limited responded to this review

We are very glad to hear that Callum was able to assist you

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