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CEL Solicitors

4.9 | 655 Reviews 655 Reviews | Defective Work Equipment Compensation
16,471 Total Company Reviews info icon Defective Work Equipment Compensation | info icon 16,471 Total Company Reviews Defective Work Equipment Compensation | info icon 16,471 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors |
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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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this review

Profile image of Ray Bonehill

Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

Legal experts tagged in
this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 655 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Kelly Webster

Kelly Webster

Verified

Excellent professional service

I had a good initial experience dealing with Faye Hornby today, she really was a credit to herself and the CEL Solicitors. She was patient, listened, explained everything clearly and it was a great experience dealing with this organisation today after such an abhorrent experience with a former employer due to my accident at work.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Faye, we will be sure to share your kind words with her and the wider team. Faye will be pleased to hear that you were happy with the service provided and we wish you the best of luck moving forward.

0
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Profile image of Anonymous

Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Profile image of Linda

Linda

Verified
Personal Injury

Fell over Fire Hydrant cover

Paul Carson and the Solicitors very prompt in contacting me helping me every step off the way couldn't fault them my experience with them Absolutely Brilliant helped put my mind at ease and very supportive

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it and we wish you all the best with your claim and recovery.

0
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Profile image of Kerryhaimes

Kerryhaimes

Verified
Consumer

Injury claim

Spoke to Paul Carson today who was polite and friendly and helpful helpful put me at ease when I stated I wasn't sure if was doing right thing about making a claim but Paul assured me that I was

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback about Paul, we will be sure to share your kind words with him and the wider team.

0
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Profile image of Anonymous

Anonymous

Verified
Consumer

Recovery Claim

Faye explained the process in a clear, and simple language to understand with no jargon or legal terminology. She communicated with compassion and empathy and without me feeling like I am being judged for my circumstances. She presented herself in a professional and clearly a knowledgeable First Responder.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate your kind words about Faye.

0
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Other Reviews

Profile image of Teresa Jenkins

Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your kind words and recommendation. We're pleased to hear that you felt supported throughout your journey and that Chaunteau provided both exceptional legal guidance and compassionate care. Your feedback means a great deal to our team, and we wish you all the very best moving forward.

0
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Profile image of Noel McLaughlin

Noel McLaughlin

Consumer

Noel

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. His manner on our first phone call was reassuring and straightforward. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Paul.

0
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Profile image of Angela Arkle

Angela Arkle

Consumer

Angela

I made the decision recently to contact CEL Solicitors, my contact was Paul Carson and from day 1 Paul was very helpful and considerate. A 5 star experience.

Legal experts tagged in
this review

0
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Angela francis

Consumer

Angela

Speaking with Paul Carson who was a representative of CEL solicitors felt like a dauting task. However Paul put me at ease and I was able to answer all the questions required to progress my claim. He ended our call by saying if I need any further help I have his email and I should not hesitate to contact him.

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this review

0
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john power

Consumer

john

Very good solicitors. Paul Carson who is handling my case is a very nice person, easy to talk to and explain what is going to happen. Thank you

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this review

0
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Reviews

4.9 /5 16471 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Mohammed

Mohammed

Verified
Nuisance Law

Excellent

⭐⭐⭐⭐⭐ I had an excellent experience with Paul Carson. From the very first conversation, he provided a fast, efficient and highly professional service. He responded quickly, listened carefully to my concerns and explained everything in a clear and easy-to-understand way. Paul was knowledgeable, patient and genuinely cared about helping me. He answered all of my questions without making me feel rushed and gave me confidence throughout the process. His communication was outstanding, and his prompt responses made a stressful situation much easier to deal with. It’s rare to receive customer service of this standard. Paul is a real credit to the firm, and I wouldn’t hesitate to recommend him to anyone looking for expert legal advice and exceptional client care. Thank you again, Paul, for your outstanding support and first-class service.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback about Paul, we will be sure to share your kind words with him.

0
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Profile image of Mike Kenyon

Mike Kenyon

Verified
Financial Crime Law

phone discussion

clear and succinct advice with honest expectations and time lines

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Anonymous

Anonymous

Verified

A big thank you to Paul Carson

A big thank you to Paul Carson for helping me during a difficult time after being scammed. Excellent service. Amazing, friendly, supportive man.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Kelly Webster

Kelly Webster

Verified

Excellent professional service

I had a good initial experience dealing with Faye Hornby today, she really was a credit to herself and the CEL Solicitors. She was patient, listened, explained everything clearly and it was a great experience dealing with this organisation today after such an abhorrent experience with a former employer due to my accident at work.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Faye, we will be sure to share your kind words with her and the wider team. Faye will be pleased to hear that you were happy with the service provided and we wish you the best of luck moving forward.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Scott

Scott

Verified

Paul Carson, CEL Solicitors

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it. Paul will be happy to know that you were pleased with his service.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Teresa Jenkins

Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your kind words and recommendation. We're pleased to hear that you felt supported throughout your journey and that Chaunteau provided both exceptional legal guidance and compassionate care. Your feedback means a great deal to our team, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of Iain McAllister

Iain McAllister

Iain

Thank you Wendy for all your help in the Fraud Recovery

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of scott petrie

scott petrie

scott

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback, it is great to know that you were happy with Paul's service.

0
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Profile image of Marianna Quinn

Marianna Quinn

Marianna

Paul Carson was my first contact in CEL and he was very helpful and provided his email so I can contact him at any time if I need any information or have any problems. Greatly appreciated in a very difficult time.thank you Marianna

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it.

0
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Profile image of Debbie Wilmot

Debbie Wilmot

Debbie

Very helpful thank you

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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