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CEL Solicitors

4.9 | 658 Reviews 658 Reviews | Sexual and Physical Abuse
16,505 Total Company Reviews info icon Sexual and Physical Abuse | info icon 16,505 Total Company Reviews Sexual and Physical Abuse | info icon 16,505 Total Company Reviews

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Accepting new clients

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633955

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CEL Solicitors |
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CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

CEL Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

CEL Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to CEL Solicitors
Cyber Essentials Certified accreditation awarded to CEL Solicitors
The Law Society accreditation awarded to CEL Solicitors
Trading names:
Cheshire Estate and Legal
CEL Solicitors

Description

CEL Solicitors is a family-run, Liverpool-based law firm offering nationwide legal support across a wide range of consumer claims. We’ve helped recover over £150 million for victims of fraud and scams, and supported over 3,000 tenants living in housing disrepair to secure vital repairs and more than £6.9 million in compensation. We work on a no-win, no-fee basis to ensure access to justice is available to everyone, regardless of their circumstances or financial situation. Our expert solicitors also handle personal injury, professional negligence, tenancy deposit disputes, and other consumer-related cases. We’re proud to be the UK’s #1 consumer law firm on ReviewSolicitors, known for compassionate support and relentless client care.

Rankings by area of expertise

The rankings below show the areas of expertise that CEL Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Consumer

Outstanding support

"I was recently injured in work and to be quiet frank so nervous speaking to a solicitor, I called cel and was put through to a Beverley, not only was she 100% professional but made me feel human, if you have more than 1 of her your company is going to become an empire absolute diamond 💎"

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Ray Bonehill

Consumer

Ray

"I approached CEL Solicitors for support at which time my case was assigned to Chaunteau Twort. She has given me excellent support so far and I would recommend her to anyone requiring professional support. Thank you Chaunteau."

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this review

Contact & Locations - CEL Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–16:30
Saturday (Closed)
Sunday (Closed)

CEL Solicitors, 20 Chapel Street, Liverpool, Merseyside, L3 9AG

Reviews

4.9 /5 658 Reviews
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Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

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Mr Johnson

Verified
Personal Injury

Cel solicitors

Beverly was very professional and understanding .she explained all details thoroughly and has been a great help. Thanks

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

0
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Anonymous

Verified

Legal support

I have been contacted by Callum Williams and he has been really friendly and understanding

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Kelly Webster

Verified

Excellent professional service

I had a good initial experience dealing with Faye Hornby today, she really was a credit to herself and the CEL Solicitors. She was patient, listened, explained everything clearly and it was a great experience dealing with this organisation today after such an abhorrent experience with a former employer due to my accident at work.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Faye, we will be sure to share your kind words with her and the wider team. Faye will be pleased to hear that you were happy with the service provided and we wish you the best of luck moving forward.

0
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Anonymous

Verified
Fraud Law

File handler leads on scam case once Cel involved

Had a very positive experience reporting that I have been a victim of scam to Matthew Beaumont at Cel Solicitors and that from here on Cel Solisitors will assign me a file handler who will lead the case 100% and hopefully recover the money

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Matthew, we will be sure to share your kind words with him.

0
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Linda

Verified
Personal Injury

Fell over Fire Hydrant cover

Paul Carson and the Solicitors very prompt in contacting me helping me every step off the way couldn't fault them my experience with them Absolutely Brilliant helped put my mind at ease and very supportive

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your feedback, we really appreciate it and we wish you all the best with your claim and recovery.

0
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Other Reviews

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Nick Swift

Nick

Cel solicitors absolutely brilliant thanks to Paul very helpful

0
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Teresa Jenkins

Teresa

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you so much for your kind words and recommendation. We're pleased to hear that you felt supported throughout your journey and that Chaunteau provided both exceptional legal guidance and compassionate care. Your feedback means a great deal to our team, and we wish you all the very best moving forward.

0
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Noel McLaughlin

Consumer

Noel

I had an excellent experience dealing with Paul Carson at CEL Solicitors while setting up my case. From the start, he was incredibly proactive, approachable, and responsive to all of my questions. His manner on our first phone call was reassuring and straightforward. He took the time to clarify the legal details clearly, ensured the onboarding paperwork was straightforward, and made the entire initial process completely stress-free. I highly appreciate his guidance and excellent customer service. Thank you.

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for taking the time to leave your great feedback, we will be sure to share your kind words with Paul.

0
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Angela Arkle

Consumer

Angela

I made the decision recently to contact CEL Solicitors, my contact was Paul Carson and from day 1 Paul was very helpful and considerate. A 5 star experience.

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Angela francis

Consumer

Angela

Speaking with Paul Carson who was a representative of CEL solicitors felt like a dauting task. However Paul put me at ease and I was able to answer all the questions required to progress my claim. He ended our call by saying if I need any further help I have his email and I should not hesitate to contact him.

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Reviews

4.9 /5 16505 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about CEL Solicitors

Clients praise the firm for expertise in scam and fraud recovery, tenancy deposit disputes and personal injury matters, noting clear, professional advice and efficient case handling. Staff are described as compassionate, non‑judgemental listeners who communicate clearly, patiently and proactively. Clients value reassurance, responsiveness, transparency about process and fees, and the supportive, empathetic manner of first responders and case handlers, which helped reduce stress and restore confidence during difficult situations.

Professional staff
Very helpful
Clear explanations
Reassuring manner
Good communication
Patient approach
Non-judgemental
Knowledgeable team
Prompt responses
Compassionate service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Cel solicitors the best

Cel solicitors absolutely brilliant thanks to Paul very helpful

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback about Paul.

0
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Sharon Peden

Verified

Amazing!

Paul was really nice and super helpful when addressing the issues I had and my case

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback about Paul.

0
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Mr Johnson

Verified
Personal Injury

Cel solicitors

Beverly was very professional and understanding .she explained all details thoroughly and has been a great help. Thanks

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your fantastic feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Legal support

I have been contacted by Callum Williams and he has been really friendly and understanding

Legal experts tagged in
this review

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your great feedback.

0
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Profile image of Mahmuda

Mahmuda

Verified

Initial contact -scam victim

My initial contact with Matthew Beaumont has been nothing but reassuring. I hope this amazing communication and transparency continues to the end with a positive outcome.

A representative from Cheshire Estate And Legal Limited responded to this review

Thank you for your brilliant feedback.

0
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Other Reviews

Profile image of Nick Swift

Nick Swift

Nick

Cel solicitors absolutely brilliant thanks to Paul very helpful

0
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Manisha Patel

Manisha

Helpful and listened to my situation able to offer good guidance and help

0
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Profile image of rahiabdullah69

rahiabdullah69

rahiabdullah69

Was calling to talk about my scam and I was met with a very gentle man mark twist and he let me explain in detail what had happened to me and clearly stated everything that was going to happen and would happen after I made a case and honestly I was a bit scared to talk about what embarrassingly happened to me but I didn’t feel judged and honestly would recommend the company and mark twist to talk to. Thank you

0
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SABEEND V C

SABEEND

I have been contacted by Callum Williams and he has been really friendly and understanding

0
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Profile image of Melody Attah

Melody Attah

Melody

Beverly' s kindness and professionalism during our conversation made a huge difference in my emotional well-being. I made the right choice in contacting CEL solicitors.

0
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