Lilac Law Ltd

We were first time buyers and Ben took the time to communicate all steps of the process to us. Ben liaised with us both by phone call and emails, he was very timely to respond throughout the whole process. We would definitely recommend Ben due to his knowledge, expertise and efficiency in the conveyancing process. Thanks again Ben!

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Ben Clensy

Stephanie is approachable, competent, and dedicated. Updates were communicated in a timely fashion. All the legal work went smoothly and without any issues. Stephanie was genuinely invested in seeing the home purchase through to the very end. The reason I am rating "good" and not "great" is the quality of written communication. Most of the communication took the form of what is happening right now without the wider context. As first time buyers my wife and I do not know the legal process so we often felt in the dark as to what is happening, why it is happening, and what's left. Stephanie's written responses to our clarification questions were terse and usually didn't answer the question completely. On these occasions I called. She always responded promptly, with a friendly and approachable demeanour, and took the time to answer all of my questions in a great level of detail. I left every phone call more than satisfied. However I work an office job so it's challenging to make time for a phone call, which is why I prefer email communication. I feel a certain level of clarity about the process should be presented upfront without having to chase it multiple times. The service was reasonably priced, and the cost was clearly stated itemised in advance which helped set our financial expectations. We ended up paying more than the initial balance but the reasons were explained and fair. The general perception of the conveyancing process, at least among my social circles, is quite negative. My experience was the opposite. It was smooth and without hiccups. Plenty of waiting, which is expected, but I feel that Stephanie did her best to complete her side of the work as efficiently as possible, without sacrificing quality. It's nice to feel like someone is truly in your corner, as opposed to someone who is going through the motions. Thank you Stephanie!

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Stephanie Iddon

Thank you to Susie for getting this over the line with regular landmark updates and a hassle free exchange and completion.

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Susie Lennard

Very happy with outcome after a stressful time selling the house . Things were not straightforward but Ben was consistent in moving things forward.

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Ben Clensy

My experience with Lilac Law has been great! Dawn was very helpful through the whole house purchase procedure, she always kept on top of everything and assured me she we were worried about how far along we are with the process, huge shoutout to Dawn!

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Dawn Hodge

I recently used this firm for my house purchase and had a great experience throughout. Ben was particularly helpful—professional, responsive, and always clear in his communication. The whole process was handled efficiently, with regular updates and quick responses to any questions. It made what can be a stressful process feel straightforward and well managed. I’d happily recommend Ben and the team to anyone looking for reliable and professional services.

Ben Clensy at Lilac Law has been great to deal with, helped with our completion and is very communicative. Overall my experience has been great. Ben has always responded to my phone calls or called me back very soon, unlike other solicitor's firms which are difficult to get through. We pushed to get the sale completed a couple of weeks earlier which Ben helped us to achieve. We were referred to Lilac Law by Tembo and I'm glad they did. The price of the service is reasonable. The onboarding was online so no paperwork to fill in which made it fast and easy. Completion and witness via DocuSign was a massive bonus, no having to print out tens of legalise pages, sign and mail them by hand. A small bit of feedback is after onboarding to send an email to the client to let them know you'll be in touch soon, and check the total for the figures for completion fees, which clients should be double checking anyway. Overall great service and highly recommended.

Thanks Lilac Law. I have used this company previously and had excellent service. Communication was great and they kept me up to date. Sellers side were dragging their heels sometimes , however Lilac Law were always proactive. I am currently using them for an issue I have with a lease and again communication is great. Thank you to all the team at Lilac Law, can highly recommend.

I can't recommend Lilac Law enough, having used Ben for my recent purchase. He kept me informed throughout managing my expectations, the rest of the team where extremely helpful. Service received was as described at the outset, extremely pleased.

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Ben Clensy

Recently brought a house, Craig at lilac Law managed throughout, he was incredibly helpful, knowledgeable and got the mortgage through in record time. High recommended

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Craig Deacon