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JNP Legal

4.6 | 30 Reviews 30 Reviews | Personal Injury
784 Total Company Reviews info icon Personal Injury | info icon 784 Total Company Reviews Personal Injury | info icon 784 Total Company Reviews

15 Glebeland Street, Merthyr Tydfil, Mid Glamorgan, CF47 8AU

Accepting new clients

15 Glebeland Street, Merthyr Tydfil, Mid Glamorgan, CF47 8AU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 562715

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JNP Legal Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
87%
Success
Rate
90%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

JNP Legal are accredited by

Children Law accreditation awarded to JNP Legal
Family Law Advanced accreditation awarded to JNP Legal
Criminal Litigation accreditation awarded to JNP Legal
Trading names:
JNP Legal

Description

JNP Legal has been committed to providing quality and affordable legal advice to its clients for over 40 years. We are a regional law firm with offices at Merthyr Tydfil, Cardiff, Nelson and Pontyclun. Our team specialise in a wide range of legal services including Property, Lifetime Planning (Wills & Probate) Family Law, Personal Injury & Medical Negligence, Crime, and Care.

Rankings by area of expertise

The rankings below show the areas of expertise that JNP Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

JNP Legal Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

JNP Legal are accredited by

Children Law accreditation awarded to JNP Legal
Family Law Advanced accreditation awarded to JNP Legal
Criminal Litigation accreditation awarded to JNP Legal
Trading names:
JNP Legal

Description

JNP Legal has been committed to providing quality and affordable legal advice to its clients for over 40 years. We are a regional law firm with offices at Merthyr Tydfil, Cardiff, Nelson and Pontyclun. Our team specialise in a wide range of legal services including Property, Lifetime Planning (Wills & Probate) Family Law, Personal Injury & Medical Negligence, Crime, and Care.

Rankings by area of expertise

The rankings below show the areas of expertise that JNP Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of philip

philip

Wills, Trusts & Probate

philip

"My 83 year old mother recently needed to make a will, and from the moment we called to book the appointment to the final signing, the entire experience was smooth and reassuring. Everyone we interacted with -from the reception staff to the solicitor- was incredibly kind, friendly"

Profile image of DM Cross

DM Cross

Verified
Housing & Property

House sale

"I recently sold my house with JNP Legal. Karen Jones dealt with my case, and was very friendly, helpful, and was very efficient, in her work. It was such a smooth transition, from start to finish, and couldn't fault her professionalism. I would highly recommended them."

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Meet the team of JNP Legal

Meet the team of JNP Legal

Contact & Locations - JNP Legal

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

15 Glebeland Street, Merthyr Tydfil, Mid Glamorgan, CF47 8AU

Reviews

4.6 /5 30 Reviews
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Clients say

What clients say about JNP Legal

Clients praise the firm’s expertise across conveyancing, wills, probate, LPAs, family and complex litigation, noting knowledgeable, thorough and effective legal advice. Valued soft skills include professionalism, clear communication, empathy, patience and responsiveness; clients feel supported, reassured and kept informed throughout often stressful matters. The team is described as approachable, hardworking and attentive, delivering timely, efficient service and strong advocacy that achieves positive outcomes.

professional
knowledgeable
friendly staff
clear communication
supportive
efficient service
approachable
thorough
helpful
highly recommended

ReviewSolicitors Review List

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Eileen Rowlands

Verified
Personal Injury

Accident

Professional caring person Nothing too much trouble

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A representative from JNP Legal responded to this review

Thank you so much for your kind words and taking the time to leave this review. It means a lot to know that you felt well cared for, and Kate is always happy to be of assistance.

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Szymon Stanczyk

Verified
Personal Injury

Personal injury claim

Kate is an amazing solicitor had a claim with the MIB for 2 years and kate got me a great payout 10/10 solicitor

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A representative from JNP Legal responded to this review

Thank you so much for your kind words and positive feedback! We are so happy to hear that you were pleased with the outcome of your claim and that you felt supported throughout the process. We are grateful for your trust in our services. If you ever need assistance in the future, please don't hesitate to reach out.

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Anonymous,

Verified
Crime/ Criminal Defence

Highly recommended

As good as it can be, I am glad that I turned to this firm to help me out, so professional and friendly! Would highly recommend

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A representative from JNP Legal responded to this review

Thank you, your review means a lot to us.

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Christopher,

Verified
Crime/ Criminal Defence

Lewys Diamond , IS A DIAMOND

Was unlucky enough to need a criminal solicitor after my dog was given away with out my consent and gwent police broke l;aws in deeming it a civil matter . so then they protect the criminals and go after the victims, lucky for me i used jnp , and was also lucky enough to have lewys and sometimes jeremy bird, they were both very professional understanding and patient with me . i can be difficult to deal with when i feel i being victimised , but they have done FANTASTIC

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A representative from JNP Legal responded to this review

Thanks for your review. We are pleased to hear that Lewys and Jeremy were professional and understanding during your case.

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Thomas,

Verified
Crime/ Criminal Defence

Drink driving offence

From start to finish Jeremy helped me through a difficult time in my life. On the day of my trial I couldn’t have asked for anyone better to represent me. Would like to thank Jeremy and all the team for the help they provided

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A representative from JNP Legal responded to this review

Thank you, Jeremy will appreciate your kind review

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Other Reviews

Profile image of Andrew Morgan

Andrew Morgan

Andrew

I went to JNP legal about a defamation case. I paid £600 before they would even see me. I seen Rebecca. We had a meeting that lasted about 30 minutes, she gave me a freedom of information request form to fill in. Had a reply from the police it was 95% redacted. Totally unacceptable. Took it to the solicitor office where they photocopied it. It took 2 weeks for Rebecca to phone me. 10 minutes phone call just t say she can’t do anything. What a waste of £600. DO NOT USE THIS COMPANY.

Thank you for taking the time to provide feedback. Client satisfaction is extremely important to us here at JNP Legal, and we always strive to achieve the best possible outcomes for all of our clients. We are sorry that on this occasion we were not able to assist you in achieving the outcome that you hoped for in this matter. We’ll reach out to you to see if there is anyway we can help you further.

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Nathan

Nathan

I contacted this firm with a view of them carrying out the legal side of attaching a loan to my property as the RAF Benevolent Fund (a large nationwide charity for ex-RAF servicemen, of which King Charles III is patron) were providing me a loan to carry out essential work on my property after serious storm damage which my insurance wouldn't cover. Anyway, to cut a long story short, I approached JNP and they sent me their conditions and charges and I agreed. They then decided that they needed £400 up front plus ID verification of myself (not a problem) PLUS the charity. Wanting such a figure from a very large national charity is unreasonable (I couldn't pay it myself and then get the funds back after it was finished, as they wouldn't allow that). And who in the RAF BF did they want to ID? The King???? The RAF BF attempted to contact them several times by telephone to sort something out but each time my point of contact was "not available" and failed every time to return their call. Anyway, they called today and told me that they are not taking on my job. So, “amateurish” is a word that I would use their administration side. I never had an opportunity to use their legal side. Shame. Need to do far, far better.

A representative from JNP Legal responded to this review

Thank you for taking the time to share your feedback. Feedback is extremely valuable to us and helps us to improve the services we offer. We are sorry to hear that your experience wasn’t positive, and didn’t meet your expectations. We always aim to provide anyone who makes an enquiry, with the very best service possible. It is unfortunate that we were not able to assist you further on this occasion. If there is anything further that we can clarify for you at this stage, or if you would like to discuss this in more detail, please do not hesitate to reach out to us.

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Reviews

4.9 /5 784 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about JNP Legal

Clients praise the firm’s expertise across conveyancing, wills, probate, LPAs, family and complex litigation, noting knowledgeable, thorough and effective legal advice. Valued soft skills include professionalism, clear communication, empathy, patience and responsiveness; clients feel supported, reassured and kept informed throughout often stressful matters. The team is described as approachable, hardworking and attentive, delivering timely, efficient service and strong advocacy that achieves positive outcomes.

professional
knowledgeable
friendly staff
clear communication
supportive
efficient service
approachable
thorough
helpful
highly recommended

ReviewSolicitors Review List

Profile image of H&DM

H&DM

Verified
Housing & Property

Excellent property service

Karen kept us informed at every stage of the process, very professional service and made us feel comfortable throughout, we highly recommend Karen Jones and JNP to all looking for a professional and thorough service

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A representative from JNP Legal responded to this review

We truly appreciate your feedback and are delighted to hear that Karen kept you informed throughout the process and helped you feel comfortable every step of the way. Providing a professional, thorough, and reassuring service is very important to us, so it is wonderful to know that your experience reflected this.

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Oxenham Keith

Verified

Power of Attorney

Very friendly and explained everything very professionally.

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Clare Burrell

Verified
Crime/ Criminal Defence

Case

Very professional and understand. Helped our son through his case and keeping him calm through out.

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this review

A representative from JNP Legal responded to this review

We are delighted to hear that you found our support professional and reassuring, and that we were able to help your son remain calm throughout the process. It means a great deal to us, to know we made a positive difference.

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Anonymous

Verified
Wills, Trusts & Probate

Great Solicitors

Great Solicitors, Did what was needed quickly and were very knowledgeable. Quite pricey though.

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this review

A representative from JNP Legal responded to this review

Thank you very much for your feedback. We're delighted to hear that you found our team knowledgeable and efficient in handling your matter. We appreciate your comments regarding pricing and will continue to ensure our service offers value for our clients.

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Claire Edwards

Verified
Wills, Trusts & Probate

Probate

Absolutely amazing experience with Rachel McCarthy jones so professional in every aspect so understanding and caring in every way possible. Would definitely recommend 100%

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A representative from JNP Legal responded to this review

We're delighted to hear that Rachel McCarthy Jones provided you with such a professional, caring, and understanding experience. Your recommendation means a great deal to us, and we're thrilled that you were so satisfied with the service. If you ever need anything in the future, please don't hesitate to reach out.

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Other Reviews

Profile image of Andrew Morgan

Andrew Morgan

Andrew

I went to JNP legal about a defamation case. I paid £600 before they would even see me. I seen Rebecca. We had a meeting that lasted about 30 minutes, she gave me a freedom of information request form to fill in. Had a reply from the police it was 95% redacted. Totally unacceptable. Took it to the solicitor office where they photocopied it. It took 2 weeks for Rebecca to phone me. 10 minutes phone call just t say she can’t do anything. What a waste of £600. DO NOT USE THIS COMPANY.

Thank you for taking the time to provide feedback. Client satisfaction is extremely important to us here at JNP Legal, and we always strive to achieve the best possible outcomes for all of our clients. We are sorry that on this occasion we were not able to assist you in achieving the outcome that you hoped for in this matter. We’ll reach out to you to see if there is anyway we can help you further.

0
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Profile image of Colin PRICE

Colin PRICE

Housing & Property

Colin

A very friendly and effcient service from JNP with our recent house move, karen kept us informed all through the process and ensured we had a hassle free house move with limited stress. Many Thanks

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this review

A representative from JNP Legal responded to this review

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service friendly and efficient, and that Karen was able to keep you well informed throughout your move. Making the process as smooth and stress-free as possible is always our top priority. Wishing you all the best in your new home, and please don’t hesitate to get in touch if you need anything in the future!

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Deborah Gray

Wills, Trusts & Probate

Deborah

Very helpful and professional service

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A representative from JNP Legal responded to this review

Thank you very much for you kind review.

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Nariac J

Wills, Trusts & Probate

Nariac

I have used JNP Legal to buy and sell a number of properties. I have also used them to draft wills for my self and family members and also for a divorce!. They have always been professional, efficient and helpful. I would not hesitate to use them again in the future.

Solicitors tagged in
this review

A representative from JNP Legal responded to this review

Thank you very much for taking the time to share your positive experience with JNP Legal. We are delighted to hear that you have been satisfied with the range of services we have provided, from property transactions to drafting wills and supporting you through a divorce. Your kind words about our professionalism, efficiency and helpfulness mean a great deal to us. We truly value your continued trust and look forward to assisting you again in the future should you need our services.

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Kate

Dispute Resolution

Kate

Such a professional, knowledgeable, caring and friendly team. Great from the start. We were made to feel very welcome. I would definitely recommend and will use again in the future.

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A representative from JNP Legal responded to this review

Many thanks for your kind review.

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