C Da Silva
Mr Masub Ali
My husband and I are incredibly grateful for the support we received from the duty solicitor at Willesden County Court today. From the moment we met him, he showed genuine kindness, empathy and understanding towards our situation. He took the time to listen carefully to our concerns, made us feel heard and reassured us during what was an extremely stressful and emotional experience. What particularly impressed us was his dedication to finding the best possible outcome for our family. Before the hearing, he worked hard to negotiate with the claimant’s solicitor, seeking the maximum 42-day period due to exceptional hardship, while also trying to negotiate the legal costs being claimed against us. He genuinely seemed to care about protecting our family’s interests and exploring every possible option available to us. Although the judge ultimately adjourned the hearing because the claimant had not provided all the required documentation, meaning he did not need to formally defend our case, his support was invaluable. Even after the hearing, he continued to take the time to explain what could happen next, helping us understand the process and putting our minds at ease. He also kindly reassured us that we could seek his assistance with our homelessness application if needed. What stood out most was that he treated us not simply as another case, but as a family going through a very difficult and uncertain time. His compassion, patience, professionalism and willingness to go above and beyond made such a difference to us. We left the court feeling much calmer, better informed and genuinely supported. Thank you so much for your kindness, dedication and humanity. We are truly grateful and would wholeheartedly recommend your services.