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Hayes + Storr Limited

5.0 | 33 Reviews 33 Reviews | Developer
242 Total Company Reviews info icon Developer | info icon 242 Total Company Reviews Developer | info icon 242 Total Company Reviews

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Accepting new clients

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 631877

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Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Hayes + Storr Limited are accredited by

The Law Society accreditation awarded to Hayes + Storr Limited
Conveyancing Quality Scheme accreditation awarded to Hayes + Storr Limited
Trading names:
Hayes & Storr Solicitors
Hayes and Storr Solicitors

Description

We understand that for some, the prospect of seeking legal guidance and advice can be a daunting one. Our aim is to provide clear and straightforward advice no matter what the circumstances, whilst ensuring the needs of our clients are put first. We have offices in Fakenham, Holt, Sheringham, King’s Lynn and Swaffham. There are 10 Directors, over 30 legal advisers and some 50 support staff. We provide a wide range of family, property and business legal services across Norfolk and nationwide.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
17% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Hayes + Storr Limited are accredited by

The Law Society accreditation awarded to Hayes + Storr Limited
Conveyancing Quality Scheme accreditation awarded to Hayes + Storr Limited
Trading names:
Hayes & Storr Solicitors
Hayes and Storr Solicitors

Description

We understand that for some, the prospect of seeking legal guidance and advice can be a daunting one. Our aim is to provide clear and straightforward advice no matter what the circumstances, whilst ensuring the needs of our clients are put first. We have offices in Fakenham, Holt, Sheringham, King’s Lynn and Swaffham. There are 10 Directors, over 30 legal advisers and some 50 support staff. We provide a wide range of family, property and business legal services across Norfolk and nationwide.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Hayes + Storr Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Reviews

5.0 /5 33 Reviews
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Rating

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Clients say

What clients say about Hayes + Storr Limited

The firm specialises in wills, probate, conveyancing and residential property transactions, with strong expertise in Powers of Attorney, tax and complex estate matters. Clients praise reliable, thorough and prompt case handling, clear explanations and regular progress updates. Valued soft skills include professionalism, approachability, patience, empathy and excellent communication — staff are described as friendly, supportive, proactive and reassuring during stressful or sensitive situations.

Professional
Thorough
Very responsive
Clear explanations
Friendly staff
Reliable communication
Efficient handling
Supportive guidance
Prompt service
Trustworthy

ReviewSolicitors Review List

Profile image of Sara

Sara

Housing & Property

fantastic conveyancing service

As a first time buyer I was so pleased with the service we received in buying our first home. Nothing was too much trouble and the staff were friendly and efficient. We did have cheaper quotes from "online firms" but you definitely get what you pay for and we saw the benefits of instructing a local firm.

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Other Reviews

Profile image of David Rayner

David Rayner

David

This was our first leasehold purchase, and we were lucky to be introduced to Claire Burns, who took us through the transaction from start to finish. Everything was handled meticulously and promptly, and Claire was available every time we needed clarification or explanation. No question too small, no question too silly. Just a super-professional service and highly recommended.

Dear David, thank you for your excellent review. It's great to hear that Claire provided such thorough and professional support throughout your leasehold purchase and was always available to assist with your queries. We really appreciate your recommendation and are pleased you felt well supported from start to finish. H+S

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Rebecca

Rebecca

Lovely, friendly and informative service that can orivide the professional assurance I require.

A representative from Hayes + Storr Limited responded to this review

Thank you for your 5-star review, Rebecca. We’re delighted to hear you felt well supported and reassured by our service, and we look forward to assisting you again in future should you require our help. H+S

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Mark

Mark

I recently worked with Heather Mayes again who supported me with the sale of a flat, having helped with another sale in the past. Excellent support, guidance and communications, would highly recommended.

A representative from Hayes + Storr Limited responded to this review

Dear Mark, thank you for taking the time to leave us this wonderful review. We’re delighted to hear that your experience working with Heather was once again so positive. We truly appreciate your recommendation and your continued trust in our firm. H+S

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Kim

Kim

Claire Burns helped us with the purchase of a residential property. The process was not straightforward but Claire provided expert guidance and support throughout. She was very efficient and provided timely information, giving us confidence in her and the firm.

A representative from Hayes + Storr Limited responded to this review

Dear Kim, thank you for taking the time to share your experience. We’re so pleased to hear that Claire was able to guide you through what can sometimes be a complex process. Your feedback is greatly valued, and we’ve shared your kind words with Claire and the rest of the team. H+S

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Ben

Ben

Myself and my Uncle were in a bit of a bind with the sale of my late mother's house and the conveyancers recommended to us by the estate agents were providing an incredibly poor service and making things unnecessarily complex. Thankfully we found Hayes & Storr in Fakenham. Sarah and Laura both went above and beyond to make the process as smooth and stress-free as possible. We really cannot recommend them enough, an incredibly professional outfit and we will certainly use their services again for our next move.

A representative from Hayes + Storr Limited responded to this review

Dear Ben, thank you for your kind and thoughtful review. We're so glad we could support you and your uncle during what must have been a difficult time. Sarah and Laura are so pleased to receive your feedback. They always strive to make the process as smooth and straightforward as possible. It means a great deal to us that you would recommend our services. We look forward to working with you again in future. H+S

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Reviews

5.0 /5 242 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hayes + Storr Limited

The firm specialises in wills, probate, conveyancing and residential property transactions, with strong expertise in Powers of Attorney, tax and complex estate matters. Clients praise reliable, thorough and prompt case handling, clear explanations and regular progress updates. Valued soft skills include professionalism, approachability, patience, empathy and excellent communication — staff are described as friendly, supportive, proactive and reassuring during stressful or sensitive situations.

Professional
Thorough
Very responsive
Clear explanations
Friendly staff
Reliable communication
Efficient handling
Supportive guidance
Prompt service
Trustworthy

ReviewSolicitors Review List

Profile image of Mitchell

Mitchell

Purchase of our first home 1 Ash Grove Cottages

Hayes + Storr and Lauren Howell in particular were very helpful offering plenty of detailed advice throughout the purchase, they gave us the confidence we needed to keep the process smooth and we will certainly be using them again the future :)

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Leo

Great service

Thank you Claire for a super job on our sale and purchase. We found that your attention to detail in terms of the legal conveyancing and customer service were what one would expect of the Hayes and Storr tradition. We have no hesitation in recommending Hayes and Storr and in particular Claire Burns for her hard work and reliability coupled with her professional knowledge made this a smooth transaction. L& B Georgiou

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nicola-leigh

Housing & Property

Hayes and storr review

We used Hayes and storr while purchasing our first property after being given notice on the rented property we were in already. Mel was brilliant, very efficient and continously kept on top of chasing a rather slow solicitor on our puchasers side to ensure this sale went through before we were made homeless with two young children. For that we will be forever grateful and will.certainly use them again in the future.

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Sam

Housing & Property

Excellent service - stress free!

We received an absolutely fantastic service from Mel & Polly during our house move. They made this part of the process so much easier and stress free, which we cannot thank them enough for. They kept us fully updated throughout and whenever we had a question it was promptly responded to in a clear and understandable manner. We cannot recommend Hayes + Storr highly enough! And whilst we don't plan to move for a least 10 years now - we will be sure to be in touch with them when the time comes to move again.

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SUSAN

Excellent service!

I would highly recommend Hayes & Storr Limited. They dealt with both my buying & selling house move recently. Lauren Howell was so efficient always answered my emails immediately & was always there on hand to reassure at this stressfull experience !!

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Other Reviews

Profile image of Sue Kariolis

Sue Kariolis

Sue

We have used Hayes & Storr several times now and Mel Robson & Polly Jolley have both been outstanding. They work efficiently with the utmost professionalism and would highly recommend them as a team to anyone who has conveyancing legalities required Thank you Mel & Polly :)

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Liz Walker

Liz

A professional and thorough service. Not only did Kieran update our Wills, he covered changes in legislation, advice on tax and Powers of Attorney. Exemplary.

Dear Liz, thank you for taking the time to leave such a wonderful review. Kieran greatly appreciates your kind feedback and is delighted to hear that you found his service professional, thorough, and informative. Your feedback is very much appreciated. H+S

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Russell Willis

Russell

Fantastic service

Dear Russell, thank you for your 5-star review. We are delighted to hear that you were pleased with the service provided. Your feedback is greatly appreciated, and thank you for taking the time to share your experience. H+S

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Mr Ghelabhai

A client

It is my distinct pleasure to offer the highest commendation for the firm of Hayes and Storr, who so capably managed the conveyance of my property. Having been most lamentably served by a previous establishment—leaving my affairs in a state of considerable disarray—I found myself in no small amount of trepidation. However, my fortunes changed entirely upon engaging the services of the esteemed Mel and Polly at the firm. These ladies possess a constitution of remarkable industry and a most commendable dispatch. They took up the complexities of my matter with such expert facility that I was spared any necessity of offering reminders or inquiries. Without a single lapse, they saw fit to provide me with a comprehensive report of progress at the conclusion of every week; a habit of communication that afforded me the most profound peace of mind. Should you find yourself in need of legal counsel for the transfer of a property, I implore you to look no further than Hayes and Storr, and specifically the excellent Mel and Polly. They are, in every respect, paragons of professional reliability, and they transformed a most distressing predicament into an affair of the utmost smoothness and tranquility

Dear Mr Ghelabhai, thank you for your most generous and thoughtful review. We are delighted to hear that your experience with Hayes + Storr, and in particular with Mel and Polly, was so positive following the difficulties you encountered previously. It is especially pleasing to know that their diligence, clear communication, and consistent weekly updates provided you with reassurance and confidence throughout the transaction. They take great care to manage matters professionally and efficiently, and your comments are a wonderful reflection of their approach. We are truly grateful for your recommendation and for taking the time to share such detailed feedback. It has been a pleasure to assist you. H+S

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paul offord

paul

We found Kieran Athow to be a consummate professional when preparing our wills. He was both welcoming and approachable very polished in his manner and his knowledge and guidance made a difficult situation a whole lot easier for us.

Dear Paul, thank you for taking the time to leave such positive feedback. We are very pleased to hear that you found Kieran professional and approachable when preparing your wills. Your review is very much appreciated, and we will ensure it is shared with Kieran and the wider team. H+S

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