Hayes + Storr Limited logo

Hayes + Storr Limited

5.0 | 105 Reviews 105 Reviews | Structural Defects
242 Total Company Reviews info icon Structural Defects | info icon 242 Total Company Reviews Structural Defects | info icon 242 Total Company Reviews

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Accepting new clients

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 631877

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Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Hayes + Storr Limited are accredited by

The Law Society accreditation awarded to Hayes + Storr Limited
Conveyancing Quality Scheme accreditation awarded to Hayes + Storr Limited
Trading names:
Hayes & Storr Solicitors
Hayes and Storr Solicitors

Description

We understand that for some, the prospect of seeking legal guidance and advice can be a daunting one. Our aim is to provide clear and straightforward advice no matter what the circumstances, whilst ensuring the needs of our clients are put first. We have offices in Fakenham, Holt, Sheringham, King’s Lynn and Swaffham. There are 10 Directors, over 30 legal advisers and some 50 support staff. We provide a wide range of family, property and business legal services across Norfolk and nationwide.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
17% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Hayes + Storr Limited are accredited by

The Law Society accreditation awarded to Hayes + Storr Limited
Conveyancing Quality Scheme accreditation awarded to Hayes + Storr Limited
Trading names:
Hayes & Storr Solicitors
Hayes and Storr Solicitors

Description

We understand that for some, the prospect of seeking legal guidance and advice can be a daunting one. Our aim is to provide clear and straightforward advice no matter what the circumstances, whilst ensuring the needs of our clients are put first. We have offices in Fakenham, Holt, Sheringham, King’s Lynn and Swaffham. There are 10 Directors, over 30 legal advisers and some 50 support staff. We provide a wide range of family, property and business legal services across Norfolk and nationwide.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Hayes + Storr Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

No1 Beacon House, Turbine Way, Swaffham, Norfolk, PE37 7XJ

Reviews

5.0 /5 105 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hayes + Storr Limited

The firm specialises in wills, probate, conveyancing and residential property transactions, with strong expertise in Powers of Attorney, tax and complex estate matters. Clients praise reliable, thorough and prompt case handling, clear explanations and regular progress updates. Valued soft skills include professionalism, approachability, patience, empathy and excellent communication — staff are described as friendly, supportive, proactive and reassuring during stressful or sensitive situations.

Professional
Thorough
Very responsive
Clear explanations
Friendly staff
Reliable communication
Efficient handling
Supportive guidance
Prompt service
Trustworthy

ReviewSolicitors Review List

Profile image of Mitchell

Mitchell

Purchase of our first home 1 Ash Grove Cottages

Hayes + Storr and Lauren Howell in particular were very helpful offering plenty of detailed advice throughout the purchase, they gave us the confidence we needed to keep the process smooth and we will certainly be using them again the future :)

0
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Profile image of Leo

Leo

Great service

Thank you Claire for a super job on our sale and purchase. We found that your attention to detail in terms of the legal conveyancing and customer service were what one would expect of the Hayes and Storr tradition. We have no hesitation in recommending Hayes and Storr and in particular Claire Burns for her hard work and reliability coupled with her professional knowledge made this a smooth transaction. L& B Georgiou

0
Collected on: ReviewSolicitor collection source logo
Profile image of nicola-leigh

nicola-leigh

Housing & Property

Hayes and storr review

We used Hayes and storr while purchasing our first property after being given notice on the rented property we were in already. Mel was brilliant, very efficient and continously kept on top of chasing a rather slow solicitor on our puchasers side to ensure this sale went through before we were made homeless with two young children. For that we will be forever grateful and will.certainly use them again in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sam

Sam

Housing & Property

Excellent service - stress free!

We received an absolutely fantastic service from Mel & Polly during our house move. They made this part of the process so much easier and stress free, which we cannot thank them enough for. They kept us fully updated throughout and whenever we had a question it was promptly responded to in a clear and understandable manner. We cannot recommend Hayes + Storr highly enough! And whilst we don't plan to move for a least 10 years now - we will be sure to be in touch with them when the time comes to move again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of SUSAN

SUSAN

Excellent service!

I would highly recommend Hayes & Storr Limited. They dealt with both my buying & selling house move recently. Lauren Howell was so efficient always answered my emails immediately & was always there on hand to reassure at this stressfull experience !!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Sue Kariolis

Sue Kariolis

Sue

We have used Hayes & Storr several times now and Mel Robson & Polly Jolley have both been outstanding. They work efficiently with the utmost professionalism and would highly recommend them as a team to anyone who has conveyancing legalities required Thank you Mel & Polly :)

0
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Profile image of Mr Ghelabhai

Mr Ghelabhai

A client

It is my distinct pleasure to offer the highest commendation for the firm of Hayes and Storr, who so capably managed the conveyance of my property. Having been most lamentably served by a previous establishment—leaving my affairs in a state of considerable disarray—I found myself in no small amount of trepidation. However, my fortunes changed entirely upon engaging the services of the esteemed Mel and Polly at the firm. These ladies possess a constitution of remarkable industry and a most commendable dispatch. They took up the complexities of my matter with such expert facility that I was spared any necessity of offering reminders or inquiries. Without a single lapse, they saw fit to provide me with a comprehensive report of progress at the conclusion of every week; a habit of communication that afforded me the most profound peace of mind. Should you find yourself in need of legal counsel for the transfer of a property, I implore you to look no further than Hayes and Storr, and specifically the excellent Mel and Polly. They are, in every respect, paragons of professional reliability, and they transformed a most distressing predicament into an affair of the utmost smoothness and tranquility

Dear Mr Ghelabhai, thank you for your most generous and thoughtful review. We are delighted to hear that your experience with Hayes + Storr, and in particular with Mel and Polly, was so positive following the difficulties you encountered previously. It is especially pleasing to know that their diligence, clear communication, and consistent weekly updates provided you with reassurance and confidence throughout the transaction. They take great care to manage matters professionally and efficiently, and your comments are a wonderful reflection of their approach. We are truly grateful for your recommendation and for taking the time to share such detailed feedback. It has been a pleasure to assist you. H+S

0
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Profile image of Sam & Roxy

Sam & Roxy

Sam

We enquired through a friend for a quote for purchase of home, Kayleigh came back the next day with a detailed breakdown of the cost, communication has been amazing, always kept up to date, QUICK RESPONSES!!!! Kayleigh responded within minutes, silly questions always answered, Kayleigh is very thorough and not afraid to push another solicitor for a sale 10/10.

Dear Sam and Roxy, thank you for your 5-star review. We are delighted to hear that you were pleased with the service provided by Kayleigh. We always strive to ensure clients receive clear, detailed cost breakdowns and consistent communication throughout the transaction, and it is wonderful to know this was reflected in your experience. Your feedback and recommendation are greatly appreciated, and thank you again for taking the time to share your experience. H+S

0
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Profile image of wendy emmett

wendy emmett

wendy

I highly recommend Hayes and Storr for their work and dedication. Under no circumstances could we have got through what was an extremely difficult time without the help and support of Susanna. We achieved the outcome we wanted. I cant thank them enough. I wouldn't hesitate in contacting Hayes and Storr in the future for any legal needs,help,advice or support. Thank you 😊

Dear Wendy, thank you for your kind feedback. We’re very pleased to hear that Susanna was able to support you during what was a difficult time and helped achieve the outcome you wanted. We really appreciate your recommendation and are glad you felt well supported throughout the process. We look forward to assisting you again in future should you require our services. H+S

0
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Profile image of rony george

rony george

rony

Excellent service from Kayleigh our solicitor throughout the whole process. She was always very helpful, quick to respond to my calls and emails, and kept me updated at every stage. I was initially worried because many people say dealing with solicitors can be stressful, but she made everything simple and smooth. I’m very grateful for her support and would highly recommend her service to my friends and family. Thank you for the outstanding help!

Dear Rony, thank you for your 5-star review. We’re so pleased to hear that Kayleigh provided excellent support and outstanding help throughout your matter. We really appreciate your recommendation and your comments have been passed on to her. H+S

0
Collected on: Google collection source logo

Reviews

5.0 /5 242 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hayes + Storr Limited

The firm specialises in wills, probate, conveyancing and residential property transactions, with strong expertise in Powers of Attorney, tax and complex estate matters. Clients praise reliable, thorough and prompt case handling, clear explanations and regular progress updates. Valued soft skills include professionalism, approachability, patience, empathy and excellent communication — staff are described as friendly, supportive, proactive and reassuring during stressful or sensitive situations.

Professional
Thorough
Very responsive
Clear explanations
Friendly staff
Reliable communication
Efficient handling
Supportive guidance
Prompt service
Trustworthy

ReviewSolicitors Review List

Profile image of Mitchell

Mitchell

Purchase of our first home 1 Ash Grove Cottages

Hayes + Storr and Lauren Howell in particular were very helpful offering plenty of detailed advice throughout the purchase, they gave us the confidence we needed to keep the process smooth and we will certainly be using them again the future :)

0
Collected on: ReviewSolicitor collection source logo
Profile image of Leo

Leo

Great service

Thank you Claire for a super job on our sale and purchase. We found that your attention to detail in terms of the legal conveyancing and customer service were what one would expect of the Hayes and Storr tradition. We have no hesitation in recommending Hayes and Storr and in particular Claire Burns for her hard work and reliability coupled with her professional knowledge made this a smooth transaction. L& B Georgiou

0
Collected on: ReviewSolicitor collection source logo
Profile image of nicola-leigh

nicola-leigh

Housing & Property

Hayes and storr review

We used Hayes and storr while purchasing our first property after being given notice on the rented property we were in already. Mel was brilliant, very efficient and continously kept on top of chasing a rather slow solicitor on our puchasers side to ensure this sale went through before we were made homeless with two young children. For that we will be forever grateful and will.certainly use them again in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sam

Sam

Housing & Property

Excellent service - stress free!

We received an absolutely fantastic service from Mel & Polly during our house move. They made this part of the process so much easier and stress free, which we cannot thank them enough for. They kept us fully updated throughout and whenever we had a question it was promptly responded to in a clear and understandable manner. We cannot recommend Hayes + Storr highly enough! And whilst we don't plan to move for a least 10 years now - we will be sure to be in touch with them when the time comes to move again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of SUSAN

SUSAN

Excellent service!

I would highly recommend Hayes & Storr Limited. They dealt with both my buying & selling house move recently. Lauren Howell was so efficient always answered my emails immediately & was always there on hand to reassure at this stressfull experience !!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Sue Kariolis

Sue Kariolis

Sue

We have used Hayes & Storr several times now and Mel Robson & Polly Jolley have both been outstanding. They work efficiently with the utmost professionalism and would highly recommend them as a team to anyone who has conveyancing legalities required Thank you Mel & Polly :)

0
Collected on: Google collection source logo
Profile image of Liz Walker

Liz Walker

Liz

A professional and thorough service. Not only did Kieran update our Wills, he covered changes in legislation, advice on tax and Powers of Attorney. Exemplary.

Dear Liz, thank you for taking the time to leave such a wonderful review. Kieran greatly appreciates your kind feedback and is delighted to hear that you found his service professional, thorough, and informative. Your feedback is very much appreciated. H+S

0
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Profile image of Russell Willis

Russell Willis

Russell

Fantastic service

Dear Russell, thank you for your 5-star review. We are delighted to hear that you were pleased with the service provided. Your feedback is greatly appreciated, and thank you for taking the time to share your experience. H+S

0
Collected on: Google collection source logo
Profile image of Mr Ghelabhai

Mr Ghelabhai

A client

It is my distinct pleasure to offer the highest commendation for the firm of Hayes and Storr, who so capably managed the conveyance of my property. Having been most lamentably served by a previous establishment—leaving my affairs in a state of considerable disarray—I found myself in no small amount of trepidation. However, my fortunes changed entirely upon engaging the services of the esteemed Mel and Polly at the firm. These ladies possess a constitution of remarkable industry and a most commendable dispatch. They took up the complexities of my matter with such expert facility that I was spared any necessity of offering reminders or inquiries. Without a single lapse, they saw fit to provide me with a comprehensive report of progress at the conclusion of every week; a habit of communication that afforded me the most profound peace of mind. Should you find yourself in need of legal counsel for the transfer of a property, I implore you to look no further than Hayes and Storr, and specifically the excellent Mel and Polly. They are, in every respect, paragons of professional reliability, and they transformed a most distressing predicament into an affair of the utmost smoothness and tranquility

Dear Mr Ghelabhai, thank you for your most generous and thoughtful review. We are delighted to hear that your experience with Hayes + Storr, and in particular with Mel and Polly, was so positive following the difficulties you encountered previously. It is especially pleasing to know that their diligence, clear communication, and consistent weekly updates provided you with reassurance and confidence throughout the transaction. They take great care to manage matters professionally and efficiently, and your comments are a wonderful reflection of their approach. We are truly grateful for your recommendation and for taking the time to share such detailed feedback. It has been a pleasure to assist you. H+S

0
Collected on: Google collection source logo
Profile image of paul offord

paul offord

paul

We found Kieran Athow to be a consummate professional when preparing our wills. He was both welcoming and approachable very polished in his manner and his knowledge and guidance made a difficult situation a whole lot easier for us.

Dear Paul, thank you for taking the time to leave such positive feedback. We are very pleased to hear that you found Kieran professional and approachable when preparing your wills. Your review is very much appreciated, and we will ensure it is shared with Kieran and the wider team. H+S

0
Collected on: Google collection source logo

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