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Ames Kent Solicitors

4.8 | 240 Reviews 240 Reviews | Housing & Property
663 Total Company Reviews info icon Housing & Property | info icon 663 Total Company Reviews Housing & Property | info icon 663 Total Company Reviews

26 King Street, Frome, Somerset, BA11 1BH

Accepting new clients

26 King Street, Frome, Somerset, BA11 1BH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8010854

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Ames Kent Solicitors |

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Ames Kent Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Ames Kent Solicitors are accredited by

Personal Injury accreditation awarded to Ames Kent Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Ames Kent Solicitors
The Law Society accreditation awarded to Ames Kent Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality legal advice to individuals an businesses since 1840. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Ames Kent Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Ames Kent Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Ames Kent Solicitors are accredited by

Personal Injury accreditation awarded to Ames Kent Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Ames Kent Solicitors
The Law Society accreditation awarded to Ames Kent Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality legal advice to individuals an businesses since 1840. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Ames Kent Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Ames Kent Solicitors

Meet the team of Ames Kent Solicitors

Contact & Locations - Ames Kent Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

26 King Street, Frome, Somerset, BA11 1BH

Reviews

4.8 /5 240 Reviews
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Rating

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Clients say

What clients say about Ames Kent Solicitors

The firm specialises in conveyancing, wills, probate and employment/settlement work, demonstrating strong technical expertise and clear legal knowledge. Clients praise efficient, proactive handling of complex or prolonged cases, transparent fees and effective case management. Valued soft skills include excellent communication, clear explanations in plain language, responsiveness, patience, empathy and a friendly, professional manner that gives clients confidence and peace of mind.

clear communication
very professional
friendly service
efficient handling
knowledgeable team
kept informed
patient explanations
proactive approach
reasonable fees
highly recommended

ReviewSolicitors Review List

Profile image of Julian Ashby

Julian Ashby

Verified

Another fine service

We have engaged their conveyancing services a number of times and have always had an excellent experience with all staff.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for your review Mr Ashby. It is always a pleasure working with you on your matters.

0
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Profile image of Dan Lu

Dan Lu

Verified

Great communication and professional advice

We’re recommended by our local estate agents as being quick, proactive and very professional which we found through our conveyancing process. Great at keeping us up to date with progress without being chased, easy to talk to over the phone with any questions we had. They came across as very experienced and knowledgeable the whole time and I’m glad that they put a partner to lead our case with assistants as well to speed everything along. Fees were clear from the beginning and later tasks that were quotes were very reasonable.

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0
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Anonymous

Verified

Sale and purchase of property

Excellent service from start to finish. No questions or queries asked where ever an issue to be answered. Thank you for guiding us through the process. Would definitely use your services again

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this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for taking the time to leave a review. We appreciate it and are pleased that your experience was positive.

0
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Anne Marie Cartwright

Verified

a review from Anne-Marie Cartwright

I am a retired teacher and a retired churchwarden.

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Paul Roberts

Verified

Beacon view house purchase & sale of Horse close house

Caroline Polder was excellent She was very thorough and helpful

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this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you so much for your review, Paul. It was a real pleasure working with you both, and I’m glad to hear you had a positive experience. Wishing you all the very best.

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Other Reviews

Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

0
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Profile image of Louise

Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

0
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Profile image of Lizzie

Lizzie

Lizzie

We chose Thatcher and Hallam to represent our house sale, and you really get what you pay for with them. Hayley provided a 5-star service from start to finish. She progressed each stage promptly and always responded to our emails and queries within 24 hours. She was friendly, helpful, patient and knowledgeable, and kept us updated throughout. Whenever she was away for any reason she let us know in advance and gave us an alternative contact. We cannot recommend her enough. Thank you Hayley and T&H!

Thatcher + Hallam LLP

Thank you Lizzie for your kind review. We are so pleased to see that Hayley did such a great job for you. We will be sure to pass on your feedback and than you for coming to us for your conveyancing. Kind regards Thatcher + Hallam

0
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Profile image of Su

Su

A client

Very unsatisfactory service. No communication and that’s when someone is available. I definitely wouldn’t recommend this firm if you want conveyancing done

A representative from Thatcher + Hallam LLP responded to this review

Dear Su, We are very disappointed and concerned to hear of your experiences with our Firm which is not representative of how we conduct our work and general approach. Whilst the colleague mentioned has in any event left the Firm, we would welcome a discussion to understand what may have gone wrong and where we may need to improve. If you would like to take us up on the offer of such a discussion, please contact our Managing Partner George Persson on 01761409322 or gpersson@th-law.co.uk. Thank you. Thatcher + Hallam LLP

0
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Amber

Housing & Property

Amber

Hayley Wakefield at Thatcher and Hallam was recommended to be by family following their positive experience with her. I used Hayley for the purchase of my new house and she was fantastic from start to finish. Great communication, proactive, professional but also approachable. I have had experience with a number of other conveyancers before moving to the area, and none of them come close to the service from Hayley and the Thatcher and Hallam team.

Legal experts tagged in
this review

A representative from Thatcher + Hallam LLP responded to this review

Thank you Amber for your glowing review for Hayley in our Conveyancing team. We greatly appreciate your feedback and will pass it on. Best wishes Thatcher + Hallam

0
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Reviews

4.9 /5 663 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Ames Kent Solicitors

The firm specialises in conveyancing, wills, probate and employment/settlement work, demonstrating strong technical expertise and clear legal knowledge. Clients praise efficient, proactive handling of complex or prolonged cases, transparent fees and effective case management. Valued soft skills include excellent communication, clear explanations in plain language, responsiveness, patience, empathy and a friendly, professional manner that gives clients confidence and peace of mind.

clear communication
very professional
friendly service
efficient handling
knowledgeable team
kept informed
patient explanations
proactive approach
reasonable fees
highly recommended

ReviewSolicitors Review List

Profile image of Joseph Hannam Maggs

Joseph Hannam Maggs

Verified
Family Law

Super professional from start to finish

Caroline and the team supported us during a pretty fraught and drawn-out sale and purchase. At every stage, they kept us informed about what was happening (not always the case with solicitors) and gave us peace of mind when we needed it. Would definitely recommend.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for taking the time to leave a review; we really do appreciate it. It has been a pleasure acting for you both on your matters and we wish you all the very best and look forward to working with you again in the future.

0
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Profile image of Julian Ashby

Julian Ashby

Verified

Another fine service

We have engaged their conveyancing services a number of times and have always had an excellent experience with all staff.

Legal experts tagged in
this review

Reply by profile image of Caroline Polder

Caroline Polder

Thank you for your review Mr Ashby. It is always a pleasure working with you on your matters.

0
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Profile image of Elaine Hale

Elaine Hale

Verified
Wills, Trusts & Probate

Will updates

Friendly, efficient, professional service. Just an easy update to my will but Laura pointed out inheritance line of succession that had not even occured to me.

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Robin Garrett

Verified
Wills, Trusts & Probate

Peace of mind

We had come to a stage in our life where we needed to put things in place. Laura made it very easy.

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Profile image of Trevor Summerell

Trevor Summerell

Verified
Wills, Trusts & Probate

Wills for Trevor & Jean Summerell

Very efficient. Pleasure to deal with. All staff were helpful.

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0
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Other Reviews

Profile image of S Hughes

S Hughes

A client

Lovely place, lovely people.

0
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Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

0
Collected on: Google collection source logo
Profile image of Laura Huggins (My Life As A Mummy)

Laura Huggins (My Life As A Mummy)

Laura

I rang to enquire about medical negligence as it was heavily advertised on their website. Receptionist unaware they offered this which was very concerning and gave me no confidence in using this company. It seems that they’ve gone very downhill since the 90’s when my family used them.

Dear Laura, Thank you for taking the time to leave a review, although we are of course concerned to hear of your experience. Our team of solicitors do handle medical negligence claims, and I would be grateful if you could reach out to my colleague James at jweller@th-law.co.uk for further information on this point. We would like to provide additional training to ensure that your experience is not repeated. Unfortunately, I am unable to locate your call in our call logs, and I would be grateful if you could email me at mfellingham@th-law.co.uk to discuss further. I hope that you will give us an opportunity to put this right and look forward to hearing from you. Kind regards, Mitchell

0
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Profile image of Louise

Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

0
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Profile image of Karen

Karen

Karen

To, Mr James Weller, Annette, and all who dealt with my claim I would like to express my sincere gratitude for all your help, patience ,professionalism and understanding, I am now crying happy tears.😹😹

A representative from Thatcher + Hallam LLP responded to this review

Thank you Karen for your kind review. We have forwarded your review on to James and Annette. We are so pleased that the team were able to bring you such joy! Best wishes Thatcher + Hallam

0
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