Thatcher + Hallam Solicitors

Initially it took a few messages to secure the use of the Ames Kent (my local Frome branch) rather than the Thatcher & Hallam (Radstock branch). Once engaged the process was largely digital and worked well for quoting for my house selling needs and then establishing the needed documentation. Went into the branch a few times, to deliver paperwork and eventually sign Transfer and Completion document, always a pleasure to deal with Lisa and Sharon on Caroline's behalf. Only one real issue needed resolving, I was a bit concerned so reviewed with Caroline over the phone. Her advice to me and action agreed, and subsequent timely resolution, were both spot on, thank you. The buyer's solicitor was not seemingly as responsive, any real delays were majority due to them, and their comms with their client. Where there were long gaps in activity, I did have to phone in for updates where I would have preferred more calls to me even if to say; nothing is happening, it is with the buyer or no progress to report yet. Overall, Caroline and team at T+H Ames Kent, a very good conveyancing solicitor.

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Caroline Polder

Straight to the point. Explained everything in clear English and thoroughly.

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George Persson

Caroline has been amazing from start to finish. Regular updates, no question too big or small. Always at the end of the phone or in person. Very speedy responses to emails. Process ran smoothly thanks to Caroline. Would recommend 100x over!

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Caroline Polder

Caroline Polder

31/07/2026

Thank you Stephanie. I am really pleased that you feel that you got good service. It was a pleasure acting for you on your matter and I look forward to working with you in the future.

Caroline and the team were excellent. Always quick to respond and really on the ball when it came to keeping the momentum up on my sale and purchase's. When the otherside was being slow, she was clearing pushing to get things resolved as quickly as possible, whilst being realistic with time frames and setting expectations. I always felt informed. Would highly recommend!

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Caroline Polder

Caroline Polder

29/07/2026

Thank you Kevin. Wishing you and your family all the best in your new home and look forward to being of service to you in the future.

Very helpful. Explained everything well. Disabled parking. Came to house to avoid further travel the second time.

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Laura Anne Ablett

Lovely place, lovely people.

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers. EDIT: Following reply, to confirm this was not over a bank holiday as the firm suggests in their reply to this review. Even if it was, one day does not excuse over a week of delay. Please just accept responsibility for your poor administration gracefully.

I rang to enquire about medical negligence as it was heavily advertised on their website. Receptionist unaware they offered this which was very concerning and gave me no confidence in using this company. It seems that they’ve gone very downhill since the 90’s when my family used them.

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

To, Mr James Weller, Annette, and all who dealt with my claim I would like to express my sincere gratitude for all your help, patience ,professionalism and understanding, I am now crying happy tears.😹😹