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Ames Kent Solicitors

5.0 | 39 Reviews 39 Reviews | Lasting Powers
673 Total Company Reviews info icon Lasting Powers | info icon 673 Total Company Reviews Lasting Powers | info icon 673 Total Company Reviews

26 King Street, Frome, Somerset, BA11 1BH

01373462017

Accepting new clients

26 King Street, Frome, Somerset, BA11 1BH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8010854

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Ames Kent Solicitors |

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5.0
Excellent
39 Reviews
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Ames Kent Solicitors are accredited by

Personal Injury accreditation awarded to Ames Kent Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Ames Kent Solicitors
The Law Society accreditation awarded to Ames Kent Solicitors
Trading names:
• Thatcher + Hallam LLP
• Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality legal advice to individuals an businesses since 1840. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

Local 1 / 3
National 334 / 11,165
4.9
Excellent
673 Reviews
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Ames Kent Solicitors are accredited by

Personal Injury accreditation awarded to Ames Kent Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Ames Kent Solicitors
The Law Society accreditation awarded to Ames Kent Solicitors
Trading names:
• Thatcher + Hallam LLP
• Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality legal advice to individuals an businesses since 1840. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

Meet the team of Ames Kent Solicitors

Caroline Polder

Caroline Polder

Trainee Licensed Conveyancer

4.9 67

Contact details

01373462017
enquiries@th-law.co.uk
www.th-law.co.uk

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

26 King Street, Frome, Somerset, BA11 1BH

Reviews

5.0 /5 39 Reviews
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    Rating

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    Clients say

    The firm is praised for conveyancing, wills, probate, powers of attorney and employment matters, showing strong technical knowledge, attention to detail and efficient case management. Clients value clear, timely communication, proactive updates and honest, pragmatic advice. Staff are described as professional, approachable and experienced, with empathetic, patient support that reduces stress during emotional or complex matters. Teams are responsive, well organised and reliable, keeping transactions moving and providing thorough explanations in plain language. Overall service is friendly, supportive and highly recommended.

    clear communication
    very professional
    responsive staff
    supportive service
    attention to detail
    efficient handling
    knowledgeable team
    friendly approach
    proactive management
    kept informed

    ReviewSolicitors Review List

    Profile image of anonymous

    anonymous

    Verified
    Lasting Power of Attorney

    Lasting Powers of Attorney

    The process was made easy with the help of Alexandra Porter

    Legal experts tagged in
    this review

    legal expert Alexandra Porter Alexandra Porter

    A representative from Thatcher + Hallam LLP responded to this review

    Dear client, Thank you for your review. Alex is pleased to hear that she had made the process of making Lasting Powers of Attorney easy for you. We wish you all the best for your future, and please do not hesitate to contact us if you require any further assistance. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

    0
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    Profile image of Mr and Mrs Leech

    Mr and Mrs Leech

    Verified

    wills and lpa

    always available if more advice needed and will always try to book a meeting to suit both parties

    Solicitors tagged in
    this review

    legal expert Laura Anne Ablett Laura Anne Ablett

    A representative from Thatcher + Hallam LLP responded to this review

    Dear Mr and Mrs Leech, Thank you for taking the time to leave such a wonderful five-star review. Laura Ablett is very delighted to know that you had a positive experience with our services. If you need any further assistance, please do not hesitate to get in touch at any time. Wishing you every success and happiness in the future. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

    0
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    Profile image of Anonymous

    Anonymous

    Verified
    Wills, Trusts & Probate

    Will change commencing POA/LPA

    Neil and I have dealt with Thatcher & Hallam Solicitors for a few years now - from the Receptionist to Solicitors the professionalism client care action has been second to none, excellent. The solicitor who is and has acted on our behalf is Laura Ablett - throughout our appointments. She has been kind, supportive, empathetic to our requests, her professionalism, knowledge is outstanding and her interaction with clients is outstanding. At our last appointment a trainee solicitor Holly Tucker was present with Laura - again Holly was very professional, excellent client interaction. Neil and I feel very fortunate we have support and the services we require from such a fantastic team.

    Legal experts tagged in
    this review

    legal expert Laura Anne Ablett Laura Anne Ablett
    legal expert Hollie Tucker Hollie Tucker

    A representative from Thatcher + Hallam LLP responded to this review

    Dear client, Thank you for taking the time to leave us such a kind review. We are very pleased to hear that Laura Ablett, Hollie Tucker and our Receptionist were professional, supportive and empathetic throughout your matters. We are thrilled we could help you in relation to your Wills and Lasting Powers of Attorney, and we will pass on your kind words to both Laura Ablett, Hollie Tucker and our receptionist. It was a pleasure assisting you with your matters and we wish you the best for your future. If you need further assistance in the future, please do not hesitate to get in touch. Yours sincerely, Kate Bond

    0
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    Profile image of Anonymous

    Anonymous

    Verified
    Wills, Trusts & Probate

    Wills & Power of Attorney

    Laura was approachable. Knew her stuff & very professional.

    Solicitors tagged in
    this review

    legal expert Laura Anne Ablett Laura Anne Ablett

    A representative from Thatcher + Hallam LLP responded to this review

    Thank you for your kind review. We're pleased to hear that Laura was professional and approachable throughout your Will and Lasting Powers of Attorney! If you need further assistance in the future, please don’t hesitate to get in touch.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Wills, Trusts & Probate

    Advice and Preparation of our Wills

    Laura listened attentively to our question and answered them in 'layman's' language which was exactly what we wanted. The wills were produced very quickly and exactly represented our wishes.

    Solicitors tagged in
    this review

    legal expert Laura Anne Ablett Laura Anne Ablett

    from Thatcher + Hallam LLP

    Thank you for your feedback. We are delighted to hear that Laura listened carefully to your questions, explained everything clearly in plain language, and produced your wills quickly and in line with your wishes. Your comments are greatly appreciated.

    0
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    Other Reviews

    Profile image of Sam

    Sam

    Wills, Trusts & Probate

    Sam

    The Wills Probate department at Thatcher and Hallam were excellent and very helpful with all enquiries i made. There were no questions too big or small that they weren't able to resolve promptly. The overall process was quickly and efficiently completed. I would recommend thatcher and Hallam solicitors wills/probates department.

    A representative from Thatcher + Hallam LLP responded to this review

    Thanks very much Sam for taking the time to leave a review. Really pleased the team were able to provide you with such a helpful service.

    0
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    Reviews

    4.9 /5 673 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

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      Clients say

      The firm is praised for conveyancing, wills, probate, powers of attorney and employment matters, showing strong technical knowledge, attention to detail and efficient case management. Clients value clear, timely communication, proactive updates and honest, pragmatic advice. Staff are described as professional, approachable and experienced, with empathetic, patient support that reduces stress during emotional or complex matters. Teams are responsive, well organised and reliable, keeping transactions moving and providing thorough explanations in plain language. Overall service is friendly, supportive and highly recommended.

      clear communication
      very professional
      responsive staff
      supportive service
      attention to detail
      efficient handling
      knowledgeable team
      friendly approach
      proactive management
      kept informed

      ReviewSolicitors Review List

      Profile image of Natasha Orr

      Natasha Orr

      Verified
      Family Law

      Highly recommend Caroline Polder and the team

      We have recently completed both the sale of our home and the purchase of our new property, and I honestly can’t thank Caroline Polder at Thatcher + Hallam / Ames Kent enough for everything she did to get us there. Moving house is never without its challenges, and our transaction certainly had a few stressful moments along the way. Throughout the entire process, Caroline was calm, proactive and incredibly supportive. She kept us updated at every stage, explained everything clearly and was always quick to respond whenever we had questions or needed reassurance. What really stood out was how invested she was in keeping everything moving. We never felt like just another file on the desk – it genuinely felt like Caroline cared about getting us into our new home and worked tirelessly behind the scenes to make that happen. Her professionalism, attention to detail and clear communication made what could have been a very stressful experience feel much more manageable. Thanks to her hard work and dedication, everything came together smoothly and we are now happily settling into our new home. I wouldn’t hesitate to recommend Caroline Polder and the team at Thatcher + Hallam to anyone buying or selling a property. Thank you again for your hard work, support and kindness throughout the whole process – it was genuinely appreciated.

      Legal experts tagged in
      this review

      legal expert Caroline Polder Caroline Polder
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      Profile image of Judith Allen

      Judith Allen

      Verified

      Wills

      I found the contact with the solicitor very helpful

      Solicitors tagged in
      this review

      legal expert Laura Anne Ablett Laura Anne Ablett

      A representative from Thatcher + Hallam LLP responded to this review

      Dear Judith, Thank you for your kind feedback. Laura is pleased to hear that she was able to support you throughout the process of preparing your Will. Please feel free to get in touch if you require any further assistance in the future. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Paul Chard

      Paul Chard

      Verified

      House Police

      Caroline and her team were fantastic. She was very professional, excellent at communication together with empathy towards me as a client. Highly recommend.

      Legal experts tagged in
      this review

      legal expert Caroline Polder Caroline Polder
      0
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      Profile image of anonymous

      anonymous

      Verified
      Lasting Power of Attorney

      Lasting Powers of Attorney

      The process was made easy with the help of Alexandra Porter

      Legal experts tagged in
      this review

      legal expert Alexandra Porter Alexandra Porter

      A representative from Thatcher + Hallam LLP responded to this review

      Dear client, Thank you for your review. Alex is pleased to hear that she had made the process of making Lasting Powers of Attorney easy for you. We wish you all the best for your future, and please do not hesitate to contact us if you require any further assistance. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Stephen and Karen Henry

      Stephen and Karen Henry

      Verified

      Absolutely excellent advice and service

      Very satisfied and can highly recommend. Wills, Trusts and PoA’s all handled perfectly and quickly

      Solicitors tagged in
      this review

      legal expert Laura Anne Ablett Laura Anne Ablett

      A representative from Thatcher + Hallam LLP responded to this review

      Dear Mr & Mrs Henry, Thank you for your kind feedback. We are delighted that you were pleased with the level of advice and service you received. It is especially pleasing to know that your Wills, Trusts, and Lasting Powers of Attorney were handled smoothly and efficiently. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. If there is anything further we can help you with in the future, please don’t hesitate to get in touch. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

      0
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      Other Reviews

      Profile image of S Hughes

      S Hughes

      A client

      Lovely place, lovely people.

      0
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      Profile image of Joseph Fort

      Joseph Fort

      Joseph

      We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

      Dear Joseph, Thank you for your feedback. We are sorry to hear that your experience with our firm over the Bank Holiday period fell below expectations. We always aim to issue quotations promptly, however on rare occasions, delays can occur due to unforeseen staff absences. We have shared your feedback with the team and are reviewing our processes to help prevent similar delays in the future. We apologise for any inconvenience caused and appreciate your understanding. We hope you will consider using our services again in the future. Kind regards, Mitchell

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      Profile image of Laura Huggins (My Life As A Mummy)

      Laura Huggins (My Life As A Mummy)

      Laura

      I rang to enquire about medical negligence as it was heavily advertised on their website. Receptionist unaware they offered this which was very concerning and gave me no confidence in using this company. It seems that they’ve gone very downhill since the 90’s when my family used them.

      Dear Laura, Thank you for taking the time to leave a review, although we are of course concerned to hear of your experience. Our team of solicitors do handle medical negligence claims, and I would be grateful if you could reach out to my colleague James at jweller@th-law.co.uk for further information on this point. We would like to provide additional training to ensure that your experience is not repeated. Unfortunately, I am unable to locate your call in our call logs, and I would be grateful if you could email me at mfellingham@th-law.co.uk to discuss further. I hope that you will give us an opportunity to put this right and look forward to hearing from you. Kind regards, Mitchell

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      Profile image of Louise

      Louise

      Louise

      Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

      A representative from Thatcher + Hallam LLP responded to this review

      Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

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      Profile image of Karen

      Karen

      Karen

      To, Mr James Weller, Annette, and all who dealt with my claim I would like to express my sincere gratitude for all your help, patience ,professionalism and understanding, I am now crying happy tears.😹😹

      A representative from Thatcher + Hallam LLP responded to this review

      Thank you Karen for your kind review. We have forwarded your review on to James and Annette. We are so pleased that the team were able to bring you such joy! Best wishes Thatcher + Hallam

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