NORMANPULL
Housing & Property
NORMAN PULL - SALE OF PROPERTY
"VERY PROFICIENT & TIMELY.\nI WAS VERY SURPRIZED AT THE SPEED WITH WHICH MATTERS WERE PROGRESSED TO A MOST SATISFACTORY CONCLUSION."
Smith & Co Solicitors
Family Law
|
586 Total Company Reviews
Family Law
|
586 Total Company Reviews
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Accepting new clients
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8000538
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Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 6
Wills, Trusts & Probate
1 / 7
Family Law
1 / 9
Commercial Property
1 / 5
Consumer
1 / 9
Personal Injury
1 / 3
Land Law
1 / 3
Notary
1 / 9
Employment
1 / 7
Agriculture
1 / 2
Auction Law
1 / 4
Child Law
1 / 3
Company & Commercial
1 / 6
Construction
1 / 2
Money & Tax
1 / 5
Local
1 / 11
Housing & Property
220 / 4,779
Wills, Trusts & Probate
219 / 3,802
Family Law
308 / 4,225
Commercial Property
319 / 3,673
Consumer
214 / 4,419
Personal Injury
262 / 2,651
Land Law
105 / 1,330
Notary
80 / 860
Employment
388 / 3,624
Agriculture
173 / 826
Auction Law
32 / 288
Child Law
155 / 1,652
Company & Commercial
283 / 4,183
Construction
108 / 854
Money & Tax
214 / 1,954
National
359 / 11,377
Pinned Reviews
Patricia Stamford
Name change by deed poll
"Victoria Hosking dealt with my name change superbly . She explained everything.. was so helpful to an 80 year old ! Told me who to contact etc. \nI would 100% recommend her. The reception staff were also friendly and helpful. Thankyou"
Solicitors tagged in
this review
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Amber Rainford
Graduate Solicitor Apprentice
5.0
|
46 Reviews
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Amber Rainford
Graduate Solicitor Apprentice
5.0
|
46 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Contact & Locations - Smith & Co Solicitors
Opening hours
| Monday | 09:00–17:00 | |
| Tuesday | 09:00–17:00 | (Open) |
| Wednesday | 09:00–17:00 | |
| Thursday | 09:00–17:00 | |
| Friday | 09:00–17:00 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Reviews
4.9
/5
45 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
The firm is highly regarded for conveyancing, property sales and purchases, remortgages, leasehold matters, tenant repossession, wills and family law. Clients praise its expertise in handling complex chains, tight timeframes and technical paperwork with efficiency and thoroughness. The team is valued for being professional, proactive and knowledgeable, while also friendly, supportive, patient and reassuring. Clear explanations, prompt communication and a calm, approachable manner consistently help reduce stress and give clients confidence throughout their legal matters.
Kept informed
Explained clearly
Very professional
Quick responses
Supportive throughout
Efficient service
Friendly team
Proactive communication
Stress free
Helpful guidance
ReviewSolicitors Review List
Carl sparrow
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Family Law
Divorce
Everything that amber done for me in my divorce was professional and Everything was dealt with very efficiently with no problems on my side of the divorce . I will be recommending her for my family and friends if they also find themselves in my position Well done amber and the team at smith and Co solicitors THANK YOU 🙏🙏🙏
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
We really appreciate the 5 star recommendation - Amber prides herself in delivering exceptional service and support for her clients during often stressful times. Thank you for taking the time to leave your feedback.
corinna warne
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Family Law
Excellent
Amber Rainford has been brilliant throughout the whole process. She has been extremely helpful, patient, and professional from start to finish. Everything went really smoothly, and she always took the time to explain things clearly and provide support whenever needed. I really appreciate all her help and would highly recommend her services.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you so much for your feedback and such a positive recommendation for Amber - she really does pride herself on delivering the best outcome for her clients.
Deborah Stevens
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Family Law
Freedom Happy Singleton
Very happy with the service and professionalism throughout my dealings with Amber and other members of the team. Appreciated the correspondence and updates throughout my case and prompt service. Thank you and I will definitely bear you in mind when I have any further issues in the future.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for letting us know how satisfied you are with how Amber handled your matter - she really does go above and beyond for her clients and strives to deliver great outcomes. Wishing you many fabulous years as a Freedom Happy Singleton!
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Family Law
Exceptional Service
It was an absolute pleasure to have Keith handling my divorce. HIs approach made a difficult time in more life much more bearable. I felt confident with the advice that he gave me. The same is true of Vicky helping me with my Will. I would not hesitate to recommend the both of them (and have done actually!)
A representative from Smith & Co Solicitors responded to this review
Your 5 star review of Keith & Vicky is much appreciated. The whole team at Smith & Co work closely together to ensure our clients receive the best service possible, especially when there are a numbers of matters that our clients ask them to handle. Keith & Vicky are both exceptionally skilled in their own areas of law and their dedication to a positive outcome for their clients shines through every day. Thank you for your recommendation.
Susan Knight
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Family Law
: Exceptional Support During a Difficult Time
I cannot thank Amber, enough for the outstanding service and support I received during one of the most challenging periods of my life. Their professionalism, empathy, and attention to detail made all the difference—not only in achieving the best possible legal outcome but also in helping me feel supported and understood on a personal level. From the very beginning, they listened carefully, provided clear and timely advice, and handled everything with the utmost care and integrity. I always felt like I was in safe hands. I’m incredibly grateful for their dedication and wouldn’t hesitate to recommend them to anyone in need of legal assistance.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you so much for your wonderful review - your feedback is really appreciated by Amber and everyone at Smith & Co. Our philosophy at Smith & Co is to deliver excellent service to our clients and it's really good to hear that you benefitted so greatly from this approach. Amber is a much-valued part of our team and was so pleased to know how satisfied you were with the outcome of your matter. Thank you for taking the time to share your experience.
Other Reviews
Susan Adams
Family Law
Susan Adams
I would recommend Smith and Co to all my family and friends. Both Keith and Tom have been so professional and Keith’s experience in family law is second to none. He made the whole experience easy, I am so pleased I was recommend to use this lawyers firm Thank you Sue
Solicitors tagged in
this review
Samantha Hone
Family Law
Samantha Hone
I used Smith & Co for a divorce and family matters in 2019, and can not recommend them enough. Vicky Hosking and Keith Holland helped me through the whole process, both of them kind, supportive, clearly explaining what to expect, how processes would work, my options, time frames, etc. This kept me on an even keel through a very stressful time. They were very easy to work with, always had good, sound advice, and always responded promptly and efficiently to move my case along. I am very grateful to Vicky and Keith for making a difficult period as smooth as it was!
Samantha
Samantha
I used Smith & Co Solicitors for a divorce and family matters in 2019, and can not recommend them enough. Vicky Hosking and Keith Holland helped me through the whole process, both of them kind, supportive, clearly explaining what to expect, how processes would work, my options, time frames, etc. They kept me on an even keel through a very stressful time. They were very easy to work with, always had good, sound advice, and always responded promptly and efficiently to move my case along. I am very grateful to Vicky and Keith for making a difficult period as smooth as it was!
A representative from Smith & Co Solicitors responded to this review
Dear Samantha, Thank for so much for such fantastic feedback - our Family team understand how difficult some matters can be and do their best to offer reassurance and support, as well as excellent legal guidance. Vicky and Keith are always grateful for such positive recognition :)
Alasdair
Family Law
Alasdair
I'm delighted to report that we have had exceptional service from Smith & Co at a very reasonable fee. Vicky Hosking and her team have gone out of their way to provide all the information we needed and in good time, providing a very personal service. I would highly recommend them and will not hesitate to contact them in the future. Thanks very much.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you so much for leaving such a positive review - your feedback and recommendation is much appreciated. We look forward to helping you again in the future.
Nicola
Family Law
Nicola
I would highly recommend Smith & Co Solicitors as a committed, dedicated team. I have had the pleasure of being supported by them with my case over the last year, the service provide was impeccable and professional all the way. As a single person the costs were transparent with a flexible approach with all payments without jeopardising the level of service provided. Vicky Hosking's has to be named of whom went that extra mile for me to receive a positive outcome with my case. I would like to thank each member of the team from receptionist, to finance and all the legal team for their kindness and support. Carry on doing an amazing job!!!
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Dear Nicola On behalf of everyone at Smith & Co, we would like to thank you for your heartfelt words, it really is appreciated. Family law works best when we all work together as a team which includes you the client. It was a pleasure working with you and we wish you the very best as you start a new chapter in 2020.
Reviews
4.9
/5
586 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
The firm is highly regarded for conveyancing, property sales and purchases, remortgages, leasehold matters, tenant repossession, wills and family law. Clients praise its expertise in handling complex chains, tight timeframes and technical paperwork with efficiency and thoroughness. The team is valued for being professional, proactive and knowledgeable, while also friendly, supportive, patient and reassuring. Clear explanations, prompt communication and a calm, approachable manner consistently help reduce stress and give clients confidence throughout their legal matters.
Kept informed
Explained clearly
Very professional
Quick responses
Supportive throughout
Efficient service
Friendly team
Proactive communication
Stress free
Helpful guidance
ReviewSolicitors Review List
Stuart P
4 months of intense work and unending patience - a great team
Alex and her wonderful Graduate Solicitor Apprentice, Kitty, kept us informed every step of the way, through a complex and, at times, fragile chain process. It was successfully concluded..
Tom Barker
A fantastic experience from start to finish
We recently used Jade for the purchase of our new home at Lawford Green and couldn’t have been happier with the service we received. From start to finish, communication was excellent and everything generally progressed much quicker and more smoothly than we had expected. Nothing was ever too much trouble, and every question we had was answered clearly and promptly. At no point did we feel like we were being a nuisance for asking questions or chasing something up, which makes a huge difference during what can be quite a stressful process! Jade and Kitty were both friendly, professional and incredibly helpful throughout, and we always felt like we knew exactly where things stood. A genuinely positive experience from start to finish and we wouldn’t hesitate to recommend Jade and the team. Thank you again for making the purchase of our new home such a smooth one!
Sarah English
Selling and purchasing properties
Pauline was amazing all the way through the process of selling and purchasing properties. We kept in regular contact via email which worked well for me with work and other commitments. I never had to wait long for replies. She explained everything in a way I could understand, and I found it easy to ask questions if I wasn’t sure. I appreciated her honesty and advice. Pauline is friendly, approachable, professional and amazing at her job. I would highly recommend her to anyone.
Solicitors tagged in
this review
A Bye
Housing & Property
Buying a property
I cannot recommend Jade and Jake enough. They have kept us informed throughout the process of selling our house we are novices to the game and they took the time to explain everything to us. Both of them have a friendly disposition and patience, which you need when going through this process. Once again, thankyou Jade and Jake.
A representative from Smith & Co Solicitors responded to this review
What a wonderful recommendation - thank you! Jade and Jake are a real dream team in the world of conveyancing, with their calm and thorough approach to supporting their clients. Please get back in touch if we can help you again in the future.
Jemma
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Housing & Property
Excellent service
I sold my house as well as purchasing a house with my partner. The team at Smith & co were very supportive, keeping me updated and talking me through what I didn’t understand.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Property transactions can be stressful and confusing at times which is why the team at Smith & Co are always at the end of the phone to answer any questions and offer reassurance, while handling the matter professionally and efficiently. Your feedback is valuable to our team and we're happy to know you rated your experience so highly - thank you!
Other Reviews
Ben Steward
Housing & Property
Ben
What an amazing experience! Despite this ending up being a complicated sale, everything was dealt with professionally and respectfully. I have been kept updated throughout and a huge amount of work went in to ensuring everything was sorted and completed correctly. I really could not have asked for anything more. Thank you so much.
Legal experts tagged in
this review
Thank you Ben for taking the time to share your positive experience with Jade and her team. We enjoy working with 5* clients
Jojo Humes
Housing & Property
Jojo
I chose Smith and Co to deal with conveyancing after them being recommended. Alexandra was very efficient and the sale and purchase went very smoothly. Communication was prompt and any queries were dealt with quickly and without any fuss. I would definitely use their services again.
Thank you for taking the time to leave a review. Alexandra and Kitty pride themselves on keeping their clients informed at every stage so your feedback will be greatly appreciated. All the best in your new home.
warren pike
Notary
warren
excellent service
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave your feedback - it's great to hear you were so pleased with the service you received.
Jason
Jason
We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co
A representative from Smith & Co Solicitors responded to this review
Thank you Jason for taking the time to leave a review for Rebecca. Your words and feedback mean a lot to the team and helps us to keep delivering a service that clients are happy with. All the best in your new home Regards Vicky
Tracy
Housing & Property
Tracy
Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!
A representative from Smith & Co Solicitors responded to this review
Thank you so much for letting us know what a positive experience you had with the purchase of your new property. Rebecca prides herself on communicating with her clients in a clear and concise way which makes what can be a stressful process move smoothly. The conveyancing team work together to make sure clients are well taken care of and it's great to hear your feedback. Your recommendation is much appreciated!
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