NORMANPULL
Housing & Property
NORMAN PULL - SALE OF PROPERTY
"VERY PROFICIENT & TIMELY.\nI WAS VERY SURPRIZED AT THE SPEED WITH WHICH MATTERS WERE PROGRESSED TO A MOST SATISFACTORY CONCLUSION."
Smith & Co Solicitors
Wills, Trusts & Probate
|
586 Total Company Reviews
Wills, Trusts & Probate
|
586 Total Company Reviews
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Accepting new clients
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8000538
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Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 6
Wills, Trusts & Probate
1 / 7
Family Law
1 / 9
Commercial Property
1 / 5
Consumer
1 / 9
Personal Injury
1 / 3
Land Law
1 / 3
Notary
1 / 9
Employment
1 / 7
Agriculture
1 / 2
Auction Law
1 / 4
Child Law
1 / 3
Company & Commercial
1 / 6
Construction
1 / 2
Money & Tax
1 / 5
Local
1 / 11
Housing & Property
220 / 4,779
Wills, Trusts & Probate
219 / 3,802
Family Law
308 / 4,225
Commercial Property
319 / 3,673
Consumer
214 / 4,419
Personal Injury
262 / 2,651
Land Law
105 / 1,330
Notary
80 / 860
Employment
388 / 3,624
Agriculture
173 / 826
Auction Law
32 / 288
Child Law
155 / 1,652
Company & Commercial
283 / 4,183
Construction
108 / 854
Money & Tax
214 / 1,954
National
359 / 11,377
Pinned Reviews
Patricia Stamford
Name change by deed poll
"Victoria Hosking dealt with my name change superbly . She explained everything.. was so helpful to an 80 year old ! Told me who to contact etc. \nI would 100% recommend her. The reception staff were also friendly and helpful. Thankyou"
Solicitors tagged in
this review
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Amber Rainford
Graduate Solicitor Apprentice
5.0
|
46 Reviews
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Amber Rainford
Graduate Solicitor Apprentice
5.0
|
46 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Contact & Locations - Smith & Co Solicitors
Opening hours
| Monday | 09:00–17:00 | |
| Tuesday | 09:00–17:00 | (Open) |
| Wednesday | 09:00–17:00 | |
| Thursday | 09:00–17:00 | |
| Friday | 09:00–17:00 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Reviews
4.9
/5
125 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
The firm is highly regarded for conveyancing, property sales and purchases, remortgages, leasehold matters, tenant repossession, wills and family law. Clients praise its expertise in handling complex chains, tight timeframes and technical paperwork with efficiency and thoroughness. The team is valued for being professional, proactive and knowledgeable, while also friendly, supportive, patient and reassuring. Clear explanations, prompt communication and a calm, approachable manner consistently help reduce stress and give clients confidence throughout their legal matters.
Kept informed
Explained clearly
Very professional
Quick responses
Supportive throughout
Efficient service
Friendly team
Proactive communication
Stress free
Helpful guidance
ReviewSolicitors Review List
J. Shorthouse
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Excellent Service
Excellent service. Treated us with respect. Friendly and cost was reasonable.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Lily prides herself on delivering an excellent service to her clients, and your feedback is testament to her professional and caring approach. Thank you for taking the time to share your experience with Smith & Co.
Derek
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Mirror Wills
Me and my husband knew this was a job we needed to get round to but kept putting it off, we shouldn't have. From the beginning Frances was great and we completely felt in safe hands. Frances explained everything in simple terms and gave us our options throughout. It was such a straight forward process, our only regret is that we left it longer than we should. The team working alongside Frances at Smith & Co were also great and helpful. Thank you to all for your support and guidance.
A representative from Smith & Co Solicitors responded to this review
We're so pleased to hear that you found the process of organising your Wills so straightforward and stress-free. Your 5 star feedback is much-appreciated by Frances and our Wills team.
Felicina
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Probate
I found Keith and his team to be kind and supportive. I always knew Keith was at the end of the phone if I needed advice and reassurance. Thank you!
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave Keith such valuable feedback - he prides himself on delivering an excellent service to his clients and makes sure he's at the end of the phone to answer any questions or concerns. Please get back in touch if we can help you again in the future.
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Great service
Really swift abd thoughtful service by Vicky Thank you
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave your feedback - it's great to hear how much you benefitted from Vicky's expertise and compassionate approach.
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Will update
We met up with Vicky for an update to our will's. The advice we received was clearly explained and professionally given. We would be happy to recommend Vicky to our friends and family.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for the recommendation, we really appreciate that. Vicky is well-known for her thoughtful and clear advice and is always happy to answer any questions or concerns her clients may have.
Other Reviews
M
Wills, Trusts & Probate
A client
Vicky went out of her way to help me with a last minute problem a few weeks ago. Prompt, friendly and great value for money.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
We really appreciate the 5 star review and we're so glad that Vicky could be on hand for you! Please get in touch again if you need some legal help in the future.
Maurice
Wills, Trusts & Probate
Maurice
Just to say i was very happy with the attention, help and at times patience , and above all advice in completing my will. Something which until now i had avoided carrying out. Many thanks.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to let us know you appreciated the help and guidance in making your Will. What can be a tricky task can often be made more straightforward with the right advice!
Anita
Wills, Trusts & Probate
Anita
Great place for them to do a will.very professional
A representative from Smith & Co Solicitors responded to this review
Hi Anita, thank you for your feedback - our team is dedicated to providing excellent service and always appreciate hearing from satisfied clients :)
Donna
Wills, Trusts & Probate
Donna
Would definitely recommend Ela for Probates helped with our very difficult one in a calm, professional manner
A representative from Smith & Co Solicitors responded to this review
Hi Donna - thank you for taking the time to recognise our team. Much appreciated :)
Mark
Wills, Trusts & Probate
Mark
Friendly and helpful service - thank you! (NONE of the local solicitors in Colchester I contacted were able to provide the relevant service due to covid-19... ).
Vicky Hosking
Thank you for taking the time to leave a review. Sometimes we have to take a few steps back before we can make any progress going forward and Zeenat was happy to work with you to achieve the outcome you were both happy with. We look forward to working with you in the future.
Reviews
4.9
/5
586 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
The firm is highly regarded for conveyancing, property sales and purchases, remortgages, leasehold matters, tenant repossession, wills and family law. Clients praise its expertise in handling complex chains, tight timeframes and technical paperwork with efficiency and thoroughness. The team is valued for being professional, proactive and knowledgeable, while also friendly, supportive, patient and reassuring. Clear explanations, prompt communication and a calm, approachable manner consistently help reduce stress and give clients confidence throughout their legal matters.
Kept informed
Explained clearly
Very professional
Quick responses
Supportive throughout
Efficient service
Friendly team
Proactive communication
Stress free
Helpful guidance
ReviewSolicitors Review List
Stuart P
4 months of intense work and unending patience - a great team
Alex and her wonderful Graduate Solicitor Apprentice, Kitty, kept us informed every step of the way, through a complex and, at times, fragile chain process. It was successfully concluded..
Tom Barker
A fantastic experience from start to finish
We recently used Jade for the purchase of our new home at Lawford Green and couldn’t have been happier with the service we received. From start to finish, communication was excellent and everything generally progressed much quicker and more smoothly than we had expected. Nothing was ever too much trouble, and every question we had was answered clearly and promptly. At no point did we feel like we were being a nuisance for asking questions or chasing something up, which makes a huge difference during what can be quite a stressful process! Jade and Kitty were both friendly, professional and incredibly helpful throughout, and we always felt like we knew exactly where things stood. A genuinely positive experience from start to finish and we wouldn’t hesitate to recommend Jade and the team. Thank you again for making the purchase of our new home such a smooth one!
Sarah English
Selling and purchasing properties
Pauline was amazing all the way through the process of selling and purchasing properties. We kept in regular contact via email which worked well for me with work and other commitments. I never had to wait long for replies. She explained everything in a way I could understand, and I found it easy to ask questions if I wasn’t sure. I appreciated her honesty and advice. Pauline is friendly, approachable, professional and amazing at her job. I would highly recommend her to anyone.
Solicitors tagged in
this review
A Bye
Housing & Property
Buying a property
I cannot recommend Jade and Jake enough. They have kept us informed throughout the process of selling our house we are novices to the game and they took the time to explain everything to us. Both of them have a friendly disposition and patience, which you need when going through this process. Once again, thankyou Jade and Jake.
A representative from Smith & Co Solicitors responded to this review
What a wonderful recommendation - thank you! Jade and Jake are a real dream team in the world of conveyancing, with their calm and thorough approach to supporting their clients. Please get back in touch if we can help you again in the future.
Jemma
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Housing & Property
Excellent service
I sold my house as well as purchasing a house with my partner. The team at Smith & co were very supportive, keeping me updated and talking me through what I didn’t understand.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Property transactions can be stressful and confusing at times which is why the team at Smith & Co are always at the end of the phone to answer any questions and offer reassurance, while handling the matter professionally and efficiently. Your feedback is valuable to our team and we're happy to know you rated your experience so highly - thank you!
Other Reviews
Ben Steward
Housing & Property
Ben
What an amazing experience! Despite this ending up being a complicated sale, everything was dealt with professionally and respectfully. I have been kept updated throughout and a huge amount of work went in to ensuring everything was sorted and completed correctly. I really could not have asked for anything more. Thank you so much.
Legal experts tagged in
this review
Thank you Ben for taking the time to share your positive experience with Jade and her team. We enjoy working with 5* clients
Jojo Humes
Housing & Property
Jojo
I chose Smith and Co to deal with conveyancing after them being recommended. Alexandra was very efficient and the sale and purchase went very smoothly. Communication was prompt and any queries were dealt with quickly and without any fuss. I would definitely use their services again.
Thank you for taking the time to leave a review. Alexandra and Kitty pride themselves on keeping their clients informed at every stage so your feedback will be greatly appreciated. All the best in your new home.
warren pike
Notary
warren
excellent service
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave your feedback - it's great to hear you were so pleased with the service you received.
Jason
Jason
We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co
A representative from Smith & Co Solicitors responded to this review
Thank you Jason for taking the time to leave a review for Rebecca. Your words and feedback mean a lot to the team and helps us to keep delivering a service that clients are happy with. All the best in your new home Regards Vicky
Tracy
Housing & Property
Tracy
Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!
A representative from Smith & Co Solicitors responded to this review
Thank you so much for letting us know what a positive experience you had with the purchase of your new property. Rebecca prides herself on communicating with her clients in a clear and concise way which makes what can be a stressful process move smoothly. The conveyancing team work together to make sure clients are well taken care of and it's great to hear your feedback. Your recommendation is much appreciated!
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