NORMANPULL
Housing & Property
NORMAN PULL - SALE OF PROPERTY
"VERY PROFICIENT & TIMELY.\nI WAS VERY SURPRIZED AT THE SPEED WITH WHICH MATTERS WERE PROGRESSED TO A MOST SATISFACTORY CONCLUSION."
Smith & Co Solicitors
Witnessing of Wills
|
580 Total Company Reviews
Witnessing of Wills
|
580 Total Company Reviews
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Accepting new clients
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8000538
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Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Smith & Co Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Smith & Co Solicitors are accredited by
Description
Smith and Co Solicitors are on hand to offer local legal services with a personal touch and are proud to be part of the community in Ipswich, Felixstowe, Haverhill and Sudbury. Every client is given the direct telephone number and email address of the solicitor handling their matter and we take time to listen and deliver the service you deserve. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available in Ipswich, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you.
Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 6
Wills, Trusts & Probate
1 / 7
Family Law
1 / 9
Commercial Property
1 / 5
Consumer
1 / 9
Personal Injury
1 / 3
Land Law
1 / 3
Notary
1 / 8
Employment
1 / 7
Agriculture
1 / 2
Auction Law
1 / 4
Child Law
1 / 3
Company & Commercial
1 / 6
Construction
1 / 2
Money & Tax
1 / 5
Local
1 / 11
Housing & Property
225 / 4,775
Wills, Trusts & Probate
217 / 3,800
Family Law
339 / 4,222
Commercial Property
320 / 3,670
Consumer
213 / 4,418
Personal Injury
264 / 2,651
Land Law
105 / 1,329
Notary
80 / 856
Employment
393 / 3,622
Agriculture
173 / 823
Auction Law
32 / 287
Child Law
151 / 1,647
Company & Commercial
283 / 4,182
Construction
109 / 854
Money & Tax
218 / 1,953
National
362 / 11,168
Pinned Reviews
Patricia Stamford
Name change by deed poll
"Victoria Hosking dealt with my name change superbly . She explained everything.. was so helpful to an 80 year old ! Told me who to contact etc. \nI would 100% recommend her. The reception staff were also friendly and helpful. Thankyou"
Solicitors tagged in
this review
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Meet the team of Smith & Co Solicitors
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Amber Rainford
Graduate Solicitor Apprentice
5.0
|
46 Reviews
Lily Bone
Graduate Solicitor Apprentice
5.0
|
11 Reviews
Annabelle Hayward
Legal Assistant
5.0
|
1 Reviews
Contact & Locations - Smith & Co Solicitors
Opening hours
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
26 Hamilton Road, Felixstowe, Suffolk, IP11 7AN
Reviews
4.9
/5
125 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
Clients praise the firm for conveyancing, sales/purchases, remortgages, landlord/tenant and wills work, noting strong technical expertise and efficient, proactive case management. Solicitors are described as knowledgeable, thorough and solution-focused, navigating complex chains and lease issues to successful conclusions. Valued soft skills include clear, prompt communication, reassurance, friendliness, patience and approachability; clients highlight responsiveness, regular updates, empathy, trustworthiness and a calming, supportive manner that reduces stress throughout transactions.
responsive communication
helpful staff
friendly approach
professional service
kept updated
stress reduction
efficient handling
clear explanations
reasonable costs
proactive problem‑solving
ReviewSolicitors Review List
J. Shorthouse
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Excellent Service
Excellent service. Treated us with respect. Friendly and cost was reasonable.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Lily prides herself on delivering an excellent service to her clients, and your feedback is testament to her professional and caring approach. Thank you for taking the time to share your experience with Smith & Co.
Derek
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Mirror Wills
Me and my husband knew this was a job we needed to get round to but kept putting it off, we shouldn't have. From the beginning Frances was great and we completely felt in safe hands. Frances explained everything in simple terms and gave us our options throughout. It was such a straight forward process, our only regret is that we left it longer than we should. The team working alongside Frances at Smith & Co were also great and helpful. Thank you to all for your support and guidance.
A representative from Smith & Co Solicitors responded to this review
We're so pleased to hear that you found the process of organising your Wills so straightforward and stress-free. Your 5 star feedback is much-appreciated by Frances and our Wills team.
Felicina
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Probate
I found Keith and his team to be kind and supportive. I always knew Keith was at the end of the phone if I needed advice and reassurance. Thank you!
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave Keith such valuable feedback - he prides himself on delivering an excellent service to his clients and makes sure he's at the end of the phone to answer any questions or concerns. Please get back in touch if we can help you again in the future.
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Great service
Really swift abd thoughtful service by Vicky Thank you
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave your feedback - it's great to hear how much you benefitted from Vicky's expertise and compassionate approach.
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Will update
We met up with Vicky for an update to our will's. The advice we received was clearly explained and professionally given. We would be happy to recommend Vicky to our friends and family.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for the recommendation, we really appreciate that. Vicky is well-known for her thoughtful and clear advice and is always happy to answer any questions or concerns her clients may have.
Other Reviews
M
Wills, Trusts & Probate
A client
Vicky went out of her way to help me with a last minute problem a few weeks ago. Prompt, friendly and great value for money.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
We really appreciate the 5 star review and we're so glad that Vicky could be on hand for you! Please get in touch again if you need some legal help in the future.
Maurice
Wills, Trusts & Probate
Maurice
Just to say i was very happy with the attention, help and at times patience , and above all advice in completing my will. Something which until now i had avoided carrying out. Many thanks.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to let us know you appreciated the help and guidance in making your Will. What can be a tricky task can often be made more straightforward with the right advice!
Anita
Wills, Trusts & Probate
Anita
Great place for them to do a will.very professional
A representative from Smith & Co Solicitors responded to this review
Hi Anita, thank you for your feedback - our team is dedicated to providing excellent service and always appreciate hearing from satisfied clients :)
Donna
Wills, Trusts & Probate
Donna
Would definitely recommend Ela for Probates helped with our very difficult one in a calm, professional manner
A representative from Smith & Co Solicitors responded to this review
Hi Donna - thank you for taking the time to recognise our team. Much appreciated :)
Mark
Wills, Trusts & Probate
Mark
Friendly and helpful service - thank you! (NONE of the local solicitors in Colchester I contacted were able to provide the relevant service due to covid-19... ).
Vicky Hosking
Thank you for taking the time to leave a review. Sometimes we have to take a few steps back before we can make any progress going forward and Zeenat was happy to work with you to achieve the outcome you were both happy with. We look forward to working with you in the future.
Reviews
4.9
/5
580 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Smith & Co Solicitors
Clients praise the firm for conveyancing, sales/purchases, remortgages, landlord/tenant and wills work, noting strong technical expertise and efficient, proactive case management. Solicitors are described as knowledgeable, thorough and solution-focused, navigating complex chains and lease issues to successful conclusions. Valued soft skills include clear, prompt communication, reassurance, friendliness, patience and approachability; clients highlight responsiveness, regular updates, empathy, trustworthiness and a calming, supportive manner that reduces stress throughout transactions.
responsive communication
helpful staff
friendly approach
professional service
kept updated
stress reduction
efficient handling
clear explanations
reasonable costs
proactive problem‑solving
ReviewSolicitors Review List
Carl sparrow
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Divorce
Everything that amber done for me in my divorce was professional and Everything was dealt with very efficiently with no problems on my side of the divorce . I will be recommending her for my family and friends if they also find themselves in my position Well done amber and the team at smith and Co solicitors THANK YOU 🙏🙏🙏
Legal experts tagged in
this review
Kerry Hurst
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Above and Beyond
Suzannah was excellent in keeping me informed and assisting me through the process of the sale of our property. She explained everything clearly and guided us through online boarding. I highly recommend Suzannah for anyone's conveyancing needs.
Solicitors tagged in
this review
Jemma
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Housing & Property
Thank you, excellent service.
Despite delays in the chain Suzannah was responsive and supportive. Keeping me updated and supporting in getting things progressed. Thank you!
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you so much for taking the time to leave your 5 star review! Suzannah really does go the extra mile for her clients. We wish you many happy years in your new home.
Anonymous
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Housing & Property
Excellent service
Pauline was always quick to answer any questions I had and responded promptly to my emails. When I dropped papers off at head office they were always welcoming. I was contacted by phone when exchange had taken place by someone from the office confirming my details and explaining next steps and she was also very pleasant.
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Your wonderful feedback is really valued by Pauline and the Smith & Co team, who pride themselves on putting our clients first and being responsive, efficient and approachable. Please get in touch in the future if we can help with any further legal needs.
J. Shorthouse
Verified
This review was submitted by a verified client of Smith & Co Solicitors.
Wills, Trusts & Probate
Excellent Service
Excellent service. Treated us with respect. Friendly and cost was reasonable.
Legal experts tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Lily prides herself on delivering an excellent service to her clients, and your feedback is testament to her professional and caring approach. Thank you for taking the time to share your experience with Smith & Co.
Other Reviews
Ben Steward
Housing & Property
Ben
What an amazing experience! Despite this ending up being a complicated sale, everything was dealt with professionally and respectfully. I have been kept updated throughout and a huge amount of work went in to ensuring everything was sorted and completed correctly. I really could not have asked for anything more. Thank you so much.
Legal experts tagged in
this review
Thank you Ben for taking the time to share your positive experience with Jade and her team. We enjoy working with 5* clients
Jojo Humes
Housing & Property
Jojo
I chose Smith and Co to deal with conveyancing after them being recommended. Alexandra was very efficient and the sale and purchase went very smoothly. Communication was prompt and any queries were dealt with quickly and without any fuss. I would definitely use their services again.
Thank you for taking the time to leave a review. Alexandra and Kitty pride themselves on keeping their clients informed at every stage so your feedback will be greatly appreciated. All the best in your new home.
warren pike
Notary
warren
excellent service
Solicitors tagged in
this review
A representative from Smith & Co Solicitors responded to this review
Thank you for taking the time to leave your feedback - it's great to hear you were so pleased with the service you received.
Jason
Jason
We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co
A representative from Smith & Co Solicitors responded to this review
Thank you Jason for taking the time to leave a review for Rebecca. Your words and feedback mean a lot to the team and helps us to keep delivering a service that clients are happy with. All the best in your new home Regards Vicky
Tracy
Housing & Property
Tracy
Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!
A representative from Smith & Co Solicitors responded to this review
Thank you so much for letting us know what a positive experience you had with the purchase of your new property. Rebecca prides herself on communicating with her clients in a clear and concise way which makes what can be a stressful process move smoothly. The conveyancing team work together to make sure clients are well taken care of and it's great to hear your feedback. Your recommendation is much appreciated!
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