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Bendall & Sons

4.1 | 41 Reviews 41 Reviews | Housing & Property
325 Total Company Reviews info icon Housing & Property | info icon 325 Total Company Reviews Housing & Property | info icon 325 Total Company Reviews

23 High Street, Newmarket, Suffolk, CB8 8LY

Accepting new clients

23 High Street, Newmarket, Suffolk, CB8 8LY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 46902

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Bendall & Sons Review Scores & Client Satisfaction Overview

4.1
Excellent
83%
Value for
Money
80%
Success
Rate
80%
Would
Recommend
Communication 4.1/5
Initial Impressions 4.2/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.2/5
Value for money 4.2/5

Accreditations

Bendall & Sons are accredited by

The Law Society accreditation awarded to Bendall & Sons
Conveyancing Quality Scheme accreditation awarded to Bendall & Sons

Description

We are a small long established firm with a sound reputation for friendly and efficient service, offering a broad range of legal services to clients both local and international, with particular expertise in domestic and commercial conveyancing, family law and wills and probate.

Rankings by area of expertise

The rankings below show the areas of expertise that Bendall & Sons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bendall & Sons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Bendall & Sons are accredited by

The Law Society accreditation awarded to Bendall & Sons
Conveyancing Quality Scheme accreditation awarded to Bendall & Sons

Description

We are a small long established firm with a sound reputation for friendly and efficient service, offering a broad range of legal services to clients both local and international, with particular expertise in domestic and commercial conveyancing, family law and wills and probate.

Rankings by area of expertise

The rankings below show the areas of expertise that Bendall & Sons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bendall & Sons

Meet the team of Bendall & Sons

Contact & Locations - Bendall & Sons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

23 High Street, Newmarket, Suffolk, CB8 8LY

Reviews

4.1 /5 41 Reviews
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Clients say

What clients say about Bendall & Sons

Clients praise the firm’s expertise in wills, probate, conveyancing, family matters, deeds of variation, land registry and tenant issues, as well as handling property sales and legal paperwork efficiently. Reviews highlight clear, practical advice, strong legal knowledge, and well-managed fixed-fee services. Clients particularly value the firm’s professionalism, approachability, friendliness, honesty about costs, prompt responses, thorough explanations and supportive manner. The service is often described as smooth, straightforward and reassuring, with staff keeping clients informed and making complex matters feel manageable.

Professional service
Friendly staff
Clear advice
Prompt responses
Efficient process
Knowledgeable solicitors
Direct contact
Fixed fees
Kept informed
Smooth process

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Conveyancing

Syeda and Paul were great with the sale of our house, they liaised with our estate agents and completed on the sale promptly. The only gripe would be that I had provided my ID in the past at least once or twice and visited their offices on numerous occasions. However, I needed to provide it again for the conveyancing in February and again for another matter with the firm in June. A joined up / streamlined approach would be helpful.

Legal experts tagged in
this review

A representative from Bendall & Sons responded to this review

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Syeda and Paul provided you with a prompt and efficient service throughout the sale of your property and worked closely with your estate agents to help ensure a smooth completion. We also appreciate your constructive feedback regarding our identification process. We understand that, from your perspective, being asked to provide identification more than once for different matters may have seemed repetitive. We value your comments and will share them with the relevant teams as we continue to review our processes and look for opportunities to enhance the client experience. Thank you again for choosing Bendall & Sons. We wish you all the best, and should you require any legal assistance in the future, we would be pleased to assist.

0
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Profile image of Sandra Courtney

Sandra Courtney

Verified
Housing & Property

Exceptional service by an exceptional team

I can’t thank Claire and Carla enough. From start to finish they were professional, incredibly prompt with responses, and their service was second to none. They guided me through selling my property with zero hassle. If you want solicitors who actually care and deliver, these are the ones. I would use them again in a heartbeat. Highly recommend

Legal experts tagged in
this review

Reply by profile image of Claire Kelly

Claire Kelly

Good Afternoon, Thank you for your lovely review, i am so pleased we were able to assist you in selling your property and manage your expectations. Please don't hesitate to contact us in the future.

0
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Profile image of Stephen  Fitchett

Stephen Fitchett

Verified

A place you can walk into

Was nice to find a local solicitor to offer good advice and act on my behalf with tenant Issues. Kind friendly faces much more convenient than finding some stranger online and trying to explain on the phone

Legal experts tagged in
this review

A representative from Bendall & Sons responded to this review

We’re glad we could help with your tenancy matter and that you chose to come to us. It’s always lovely to hear such positive feedback about our team and the service we provide locally. Thank you for taking the time to share your experience.

0
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Stanley Jones

Verified
Housing & Property

Fair solicitor

Handled our problem promptly and well. Local and approachable. As solicitors go the fee was quite reasonable.

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Sandra Rampley

Verified

House Sale

We chose Bendalls as we have been with the Newmarket one for years. Moving to Beck Row made it easier to use your branch for the sale. I think it's such a long winded process to what it was years ago. Plus the client had to do nothing . Now as we found out we have to get bank statements etc , pay for certain things up front. For us it meant travelling to a bank 16 miles away. Then come back and because two names are not on it. One of us has to go back and get another copy. We at our age are not confident to Bank on line. So for us we were hoping that the solicitors themselves look into finding it out. They were small points for us. Times have changed so much in the system it's hard to get your head around. Claire Kelly was very supportive to us and we loved her phrase(no worries.) We received a very good service it's just stressful for the buyers not knowing when there are problems during the sale. Once again thank you all for everything

Legal experts tagged in
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Reply by profile image of Claire Kelly

Claire Kelly

Thank you for taking the time to review our services, Enjoy your new home.

0
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Other Reviews

Profile image of Wayne and Liz Bell

Wayne and Liz Bell

Wayne

This should have been a very easy straight forward house purchase but made long winded and stressful by Bendalls Nkt, they had to be chased at every step of the way. Personally I'd advise everybody against using Bendalls Nkt although we had a very different service and experience from Bendalls Mildenhall 12 months ago. Eventually the house purchase was completed but not in a timely manner. Avoid.

0
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Profile image of Paul Hamblett

Paul Hamblett

Paul

Traumatic experiences bad camunication from the Mildenhall office rude 11th hour told that buy a 2oclock deadline contracts could not go through although the other contracts had been finished the money was in your account the Mildenhall office was at lunch need to be looked in to.

0
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Profile image of MrB123

MrB123

MrB123

Beyond terrible! Rude and arrogant staff, and all parties had to constantly chase the sale of our house. This should have been a very easy sale, and all parties were ready to move forward for several weeks/months. But Bendalls continued to work at the pace they wanted to work (Slow and when they could be bothered) I would highly recommend avoiding this business for any legal matters!

Thank you for taking the time to leave your feedback. We are sorry to read that you were dissatisfied with your experience. We appreciate that delays in a property transaction can be extremely frustrating. However, as solicitors we are bound by strict duties of confidentiality and are therefore unable to comment on the circumstances of any individual matter in a public forum. We pride ourselves on providing a professional and responsive service and take all feedback seriously. If you would like to discuss your concerns, I would be happy to review the matter with you directly. Please contact me at the office and I will ensure your comments are fully considered. Tania Bailey Practice Manager

0
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Profile image of Gary

Gary

Housing & Property

Gary

Syeda helped answer all my questions quickly and explained everything that I needed to know through the process. Very happy with the level of service I received.

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Reply by profile image of Summer Walsh

Summer Walsh

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Profile image of vince

vince

Housing & Property

vince

We have used Bendalls before and would use them again. Syeda Anjum was very helpful and did all she could to make the sale of our property go smoothly .

Solicitors tagged in
this review

Reply by profile image of Summer Walsh

Summer Walsh

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Reviews

4.8 /5 325 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bendall & Sons

Clients praise the firm’s expertise in wills, probate, conveyancing, family matters, deeds of variation, land registry and tenant issues, as well as handling property sales and legal paperwork efficiently. Reviews highlight clear, practical advice, strong legal knowledge, and well-managed fixed-fee services. Clients particularly value the firm’s professionalism, approachability, friendliness, honesty about costs, prompt responses, thorough explanations and supportive manner. The service is often described as smooth, straightforward and reassuring, with staff keeping clients informed and making complex matters feel manageable.

Professional service
Friendly staff
Clear advice
Prompt responses
Efficient process
Knowledgeable solicitors
Direct contact
Fixed fees
Kept informed
Smooth process

ReviewSolicitors Review List

Profile image of Paula  Ulph

Paula Ulph

Verified

Paula Ulph

Helped me so much through my hardest times can’t thank mr Scott enough for all he did for me

Legal experts tagged in
this review

A representative from Bendall & Sons responded to this review

It means a great deal to hear how much Anthony’s support meant to you during such a difficult time. We’ll be sure to pass your kind words on to him. Thank you for sharing your experience.

0
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Profile image of Ann & David

Ann & David

Verified

Wills

Top ratings for all. Knowledgeable and professional firm and I would use again.

Legal experts tagged in
this review

A representative from Bendall & Sons responded to this review

It’s great to hear you had such a positive experience with our team. We really appreciate your feedback and hope to assist you again in the future.

0
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Profile image of Martyn Challice

Martyn Challice

Verified

Mirror Wills

Bendall & Sons executed our Wills in a professional prompt manner for a reasonable fixed fee. Every aspect of the process was explained clearly.

Solicitors tagged in
this review

A representative from Bendall & Sons responded to this review

Thank you for choosing Bendall & Sons to assist with your Wills. We’re delighted you were happy with the service and found our team clear and professional throughout. We really appreciate you taking the time to share your experience.

0
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Profile image of Janet Musk

Janet Musk

Verified

Deed of Variation

Dealt with my request to draw up a Deed of Variation very efficiently, gaining all the relevant information from my existing Will. From a one off payment of invoice to completion took about two weeks. Very pleased with the service and would recommend!

Legal experts tagged in
this review

A representative from Bendall & Sons responded to this review

We’re delighted to hear you were pleased with the service and that everything was handled efficiently. Thank you for your recommendation and for taking the time to share your experience with us.

0
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Profile image of J. R Cullimore

J. R Cullimore

Verified
Wills, Trusts & Probate

Probate

Professional firm that are a pleasure to deal with and gave me direct contact with my solicitor

Solicitors tagged in
this review

A representative from Bendall & Sons responded to this review

Thank you for taking the time to leave us a review. We’re really pleased to hear you enjoyed dealing with our team and appreciated the direct communication with your solicitor.

0
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Other Reviews

Profile image of Wayne and Liz Bell

Wayne and Liz Bell

Wayne

This should have been a very easy straight forward house purchase but made long winded and stressful by Bendalls Nkt, they had to be chased at every step of the way. Personally I'd advise everybody against using Bendalls Nkt although we had a very different service and experience from Bendalls Mildenhall 12 months ago. Eventually the house purchase was completed but not in a timely manner. Avoid.

0
Collected on: Google collection source logo
Profile image of Paul Hamblett

Paul Hamblett

Paul

Traumatic experiences bad camunication from the Mildenhall office rude 11th hour told that buy a 2oclock deadline contracts could not go through although the other contracts had been finished the money was in your account the Mildenhall office was at lunch need to be looked in to.

0
Collected on: Google collection source logo
Profile image of MrB123

MrB123

MrB123

Beyond terrible! Rude and arrogant staff, and all parties had to constantly chase the sale of our house. This should have been a very easy sale, and all parties were ready to move forward for several weeks/months. But Bendalls continued to work at the pace they wanted to work (Slow and when they could be bothered) I would highly recommend avoiding this business for any legal matters!

Thank you for taking the time to leave your feedback. We are sorry to read that you were dissatisfied with your experience. We appreciate that delays in a property transaction can be extremely frustrating. However, as solicitors we are bound by strict duties of confidentiality and are therefore unable to comment on the circumstances of any individual matter in a public forum. We pride ourselves on providing a professional and responsive service and take all feedback seriously. If you would like to discuss your concerns, I would be happy to review the matter with you directly. Please contact me at the office and I will ensure your comments are fully considered. Tania Bailey Practice Manager

0
Collected on: Google collection source logo
Profile image of Jack Scarff

Jack Scarff

Jack

Jamie, Syeda and Monet offer a friendly and extremely helpful service which is rare in this day and age. I always feel listened to and supported and their attention to detail is also impressive.

Thank you so much for your lovely review. It really means a lot to us. Jamie, Syeda and Monet will be delighted to hear your kind comments, and I'll make sure they see them. We're so pleased you felt listened to and supported throughout. Thank you again for choosing Bendall & Sons. Tania Bailey Practice Manager

0
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Profile image of Gary

Gary

Housing & Property

Gary

Syeda helped answer all my questions quickly and explained everything that I needed to know through the process. Very happy with the level of service I received.

Solicitors tagged in
this review

Reply by profile image of Summer Walsh

Summer Walsh

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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