Developer
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738 Total Company Reviews
Developer
|
738 Total Company Reviews
Fairstep Solicitors, 2B Riduna Park, Melton, Woodbridge, Suffolk, IP12 1QT
Accepting new clients
Fairstep Solicitors, 2B Riduna Park, Melton, Woodbridge, Suffolk, IP12 1QT
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8016072
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The rankings below show the areas of expertise that Fairstep Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
The rankings below show the areas of expertise that Fairstep Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Fairstep Solicitors, 2B Riduna Park, Melton, Woodbridge, Suffolk, IP12 1QT
What clients say about Fairstep Solicitors Limited
The firm specialises in conveyancing, wills and LPAs, probate, remortgages, leasehold and shared‑ownership matters, and estate administration. Clients praise clear, timely communication, responsiveness and efficient use of an online portal. The team is professional, knowledgeable and detail‑oriented, offering calm, empathetic support during sensitive matters. Staff are friendly, approachable and patient, explaining legal issues in plain English and often going the extra mile to resolve queries and achieve timely outcomes.
Was kept up- to date regularly by Laura and her team including Amber and Alice via email and phone. Was recommended to use solicitor by mortgage broker Mojo and no complaints, all went smoothly.
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This review was submitted by a verified client of Fairstep Solicitors Limited.
Fairstep Solicitors completed my mortgage successfully, and I'm happy with the overall service. The main issue was communication—I often had to chase for updates, and it was difficult to reach someone by phone as most communication was through the app. Overall, a good service, but it could be much better with more proactive updates.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Charlene and team were absolutely fantastic, the process was prolonged with negotiations with my ex partner, but works were completed swiftly and to a very high standard
This review was submitted by a verified client of Fairstep Solicitors Limited.
I was recommended by my mortgage advisor to use fairstep solicitor Limited is they are very good and he highly recommended them. They were so good and kept you informed of all the process that was happening. I want to also thank you Gemma who she was looking after my account and she was very helpful and very professional at her work. They are very reasonable and I’ll always recommend and I’ll always use them again as they are very professional very polite clear communication and when everything was going through my final payment, they rang me just to make sure that if I have received the balance of the money that they needed to transfer. Thank you again for all your help and support. We always use and very highly recommend recommended..
This review was submitted by a verified client of Fairstep Solicitors Limited.
The whole team helped my purchase happen smoothly as it was a very complex purchase
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Helped with remortgage. Was kept up- to date regularly by Laura and her team including Amber and Alice via email and phone. Was recommended to use solicitor by mortgage broker Mojo and no complaints, all went smoothly.
Thank you for your 5-star review, Matt. We're delighted to hear the whole process went smoothly and you received regular communication from our team.
We used Fairstep Solicitors for our mortgage as first-time buyers, so everything was new to us. Lee and the whole team were amazing, very supportive with all our enquiries and highly organised in keeping track of the remaining steps. We felt well guided throughout the process. Highly recommend!
Thank you for choosing Fairstep Solicitors for your mortgage.
I instructed Fairstep to deal with a remortgage, just over 2 weeks out from my desired switch date - Shaun Torrie handled my matters brilliantly and was fantastic in ensuring that the switch was achieved on time. Highly recommend.
Absolutely brilliant experience with the sale and purchase of my properties. The whole conveyancing team where brilliant, however I have to pick out Charlotte individually as she is an asset to the team. She replies to your enquiries so quickly and is always keeping you up to date. Wouldn't think twice to use them again 😊 Thank you
Hope I never have to deal with this company ever again. Started a remortgage in May 2025 and due to the sheer ineptitude of the Fairstep employee dealing with the majority of my case, it didn't get completed until mid-September. I had numerous important questions that went unanswered, requested call-backs that never happened, and absolute gobbledegook replies to some answers I did get regarding documents they'd sent. The case worker, Shaun, who did take over my case for the last 2 weeks was superb, however, and got everything completed and signed off, but all that happened before that left a very bad taste in my mouth.
Hi Josh, Thank you for taking the time to share your experience. We're genuinely sorry to hear that your remortgage process did not meet the standard of service we aim to deliver at Fairstep Solicitors. We’d like to assure you that we take all client feedback and complaints very seriously. The fee earner who was responsible for the earlier stages of your case is no longer employed by the firm, and we are actively reviewing internal processes to ensure that such issues do not arise in the future. We're very pleased, however, to hear your kind words about Shaun. He takes great pride in his work, and we’re glad he was able to bring your matter to a successful conclusion. Fairstep Solicitors has built a strong reputation for client care and efficiency, and we regret that your experience didn’t reflect that fully. Should you wish to discuss your concerns further, please do not hesitate to contact us directly. Kind regards, Fairstep Solicitors
What clients say about Fairstep Solicitors Limited
The firm specialises in conveyancing, wills and LPAs, probate, remortgages, leasehold and shared‑ownership matters, and estate administration. Clients praise clear, timely communication, responsiveness and efficient use of an online portal. The team is professional, knowledgeable and detail‑oriented, offering calm, empathetic support during sensitive matters. Staff are friendly, approachable and patient, explaining legal issues in plain English and often going the extra mile to resolve queries and achieve timely outcomes.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Emily Denness was very sensitive dealing with probate following the loss of my wife.
This review was submitted by a verified client of Fairstep Solicitors Limited.
Very good Charley was excellent and was on top of things all the way even though others in the chain were not at all helpful. One solicitor in particular created many problems by inattention to basics
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This review was submitted by a verified client of Fairstep Solicitors Limited.
Communication was amazing. And my solicitor and her admin was so patient with me. Will be recommending to friends and family, also using them again if I need to.
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This review was submitted by a verified client of Fairstep Solicitors Limited.
Excellent online portal easy to use, email answered promptly and all issues resolved straight away.
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This review was submitted by a verified client of Fairstep Solicitors Limited.
Polite, easy to understand, would recommend, very efficient and all round first class service
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Very poor service .never give u any case .when I give u my case.i ring u about 20 times 2 speak Leura .she andling my case .my case finished but she never speak 2 me .I want ask some questions but she never speak 2 me .Empty law best solicitors .many times I ring .Lawrence speak every time.I like empty law best solicitors.your service is zero
Gemma and Leia were immensely helpful during the purchase of our first home. Gemma went above and beyond to ensure we were properly updated and responded to any queries or concerns promptly. I would highly recommend
Thank you for your review, Francesca. We're delighted you received a 5-star service and we wish you all the best in your first home.
Used for conveyancing having been recommended by estate agent. Very quick to act at the beginning of the process, good email communication. Once near to exchange & completion very efficient in sending electronic documents to be signed and good communication on exchange & completion day. Only one negative in that I emailed a question which didn’t relate directly to the sale of the property which I did have to chase a couple of times.
Claire, thank you for your kind comments and overall positive review. We strive to offer the highest levels of customer service and apologise for the delayed response to your email. Thank you for your feedback, and we hope to see you again in the future.
Excellent service for a house sale. I would not hesitate to recommend to anyone needing conveyancing.
Thank you for your 5-star review, Chris. And, thank you for the recommendation!
Service, guidance, timely response and communication were awesome . Thank you
Thank you for your 5-star review, Sana and for sharing your experience with Fairstep Solicitors.
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