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Cunningtons LLP

4.9 | 172 Reviews 172 Reviews | Commercial Property
1,278 Total Company Reviews info icon Commercial Property | info icon 1,278 Total Company Reviews Commercial Property | info icon 1,278 Total Company Reviews

Second Floor, 19 Park Street, Croydon, Surrey, CR0 1YD

Accepting new clients

Second Floor, 19 Park Street, Croydon, Surrey, CR0 1YD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621828

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Cunningtons LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Cunningtons LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
95%
Value for
Money
12% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Cunningtons LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Cunningtons LLP
Family Law accreditation awarded to Cunningtons LLP
The Law Society accreditation awarded to Cunningtons LLP
Trading names:
Cunningtons

Description

Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.

Rankings by area of expertise

The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Cunningtons LLP

Opening hours

Monday 09:00–17:30
Tuesday (Closed)
Wednesday (Closed)
Thursday (Closed)
Friday (Closed)
Saturday (Closed)
Sunday (Closed)

Second Floor, 19 Park Street, Croydon, Surrey, CR0 1YD

Reviews

4.9 /5 172 Reviews
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Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

Profile image of Susan

Susan

Rent payments and court claim

We had problems with a tenant refusing to pay rent and claiming an exterior leak rendered the property uninhabitable. Cunningtons provided us with reassuring and sensible guidance under quite stressful circumstances and were able to ensure all the rent due was finally paid. When the tenant made a court claim against us, Jon Stock represented us and secured a judgement that included our legal costs being re-imbursed by the tenant. His assistant, Kimberley, was also very helpful.

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Stephen

Housing & Property

Conveyancing - Perfection and rapid

We needed a very fast conveyance of 5 weeks from start to finish to obtain our new house. There were 5 parties in the chain and the work required to keep all parties on track with a view to completing in 5 weeks was considerable. There were two solicitors representing Cunningtons. Firstly, there was Tahira Khan - she completed the paperwork, ie searches, general enquiries etc in record time and kept ourselves, other parties' Solicitors and Estate Agents all on side. Over a period of 3 weeks Tahira prepared everything ready for exchange during the fourth week and completion during week 5. Tahira was on leave for week 4 and she left a comprehensive set of notes for her temporary cover. Tahira was substituted by Ravi Kale an extremely capable locum solicitor. The week to contract exchange needed someone who was cool but firm and in control and indeed someone who knew exactly what she was doing. Ravi Kale was perfect for this role and she was thorough, guided us through to contract exchange during week 4 explaining everything step by step as we went along. Both Tahira and Ravi are a credit to Cunningtons Solihull office especially their friendly and accommodating manner and their efficient way of working. We could not have achieved the conveyance of a chain of five within 5 weeks without their help. Thank you all. Would we use Cunningtons again - definitely!

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Christina

Conveyancing

The recent sale of my house was effortless for me as Cunningtons in Wickford handled everything promptly and efficiently. I was kept fully informed at all times and am certainly very satisfied with their service.

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Chris

Housing & Property

Excellent conveyancing

Cunningtons recently handled the conveyancing for a property sale on my behalf and I was extremely satisfied with their services. Everything went very smoothly, they kept me fully informed right through the process and responded very promptly to my enquiries. I have bought and sold property before with other solicitors and this was definitely a superior experience. I have also recently had cause to use them for other matters and found them equally helpful and efficient.

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Anonymous

House sale

This is not the first time that I have used Cunningtons. The last time was in 2012. I contacted them again as a result of my previous experiences and I have not been disappointed. From the very first telephone contact, I have been dealt with in a most professional manner. I was given a fixed price, the details of which were clearly explained. Many matters have been dealt with via email, in as far as regulations allow. When having telephoned to ascertain progress, my calls have been dealt with promptly and the automated email progress reports are very useful and reassuring. I have no hesitation in highly recommending this professional service and, if the need occurs in future, will certainly use again. The Solicitor who dealt with my sale was Mohammed and the Conveyancing Assistant was Surinderpal, both consummate professionals.

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Other Reviews

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Sree Lakshmi

Sree

This is our 6th transaction with Cunningtons. Highly recommended. Special thanks to Michelle who has always been very responsive, proactive, and kept the process going with constant communication with buyers solicitors and estate agents. Thanks to Ahilan Palaniappan as well. I shall happily use their service again.

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Desmond Sanusi

Desmond

Fantastic service from Cunningtons LLP solicitors for the purchase of my house. Charlotte was amazingly efficient, the conveyance process was completed within 5 weeks. Highly recommended. Thank you

Thank you very much for your kind words!

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Geoffrey Case

Geoffrey

I was only selling a house. I never felt like a valued client, and occasionally felt I was a burden. I was sent the same standard letter 3 times, but the letter was 80% aimed at buyers; why couldn’t they have a letter for my situation. Twice my solicitor urged us to buy insurance against a covenant, but when we insisted on the details it transpired that the covenant was out of date and irrelevant - any due diligence would have saved time and trouble. We signed a witnessed form/document stating we wish the proceeds of the sale in my wife’s name, but when the cheque arrived it was made out to both of us, so had to be paid into a joint account at great inconvenience - unbelievable!!! I think the company is a complete shambles.

Dear Disgruntled customer, I am really sorry to hear about your experience and the service queries you raised. Customer care is important to us at Cunningtons and we would like the opportunity to look in to this. Please could you email your full name and transaction details to customercare@cunningtons.co.uk. We do apologise for any error regarding the drawing of your cheque and would be happy to provide a replacement on request. Many thanks,

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Micky Dunne

Micky

A full service of sale and purchase of properties. Kate and her team provided a superb efficent service. From reception through the team supporting Kate a very cohesive approach whilst still retaining the personal touch. Thank you all so much for the effort and your consistency.Mick & Sue

Thank you for your kind review, it is really appreciated!

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Jen Barrett

Jen

Many thanks to Zahid for efficiently dealing with both my sale and onward purchase. Prompt replies and good communication meant we managed to get things done without delay. Highly recommend and won't hesitate to use them again in future, thanks again.

Thank you for your kind review, we're glad to have helped! Please recommend Cunningtons to your friends and family!

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Reviews

4.7 /5 1278 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Cunningtons LLP

Clients praise the firm for conveyancing and property work, highlighting expertise in sales, purchases, new builds, transfers of equity and complex or unusual transactions. Reviewers value clear, proactive communication, efficiency, organisation and timely updates (including a helpful app). Staff are described as professional, knowledgeable, diligent, compassionate and reassuring, with a personal, polite and approachable manner. Clients frequently note responsiveness, thoroughness, problem‑solving and a smooth, well‑managed process, leading to strong recommendations and repeat instructions.

Excellent communication
Very professional
Efficient service
Helpful staff
Prompt responses
Clear explanations
Personal touch
Highly recommended
Smooth process
Knowledgeable team

ReviewSolicitors Review List

Profile image of Patricia

Patricia

Power of Attorney, Probate, and Conveyancing.

Cunnington’s dealt with the Power of Attorney, Probate and Conveyancing, for our Mum and ourselves, after our Mum passed away. They were professional at all times, informative, kept you up to date at all times. We also have our Will with them. We would definitely recommend Cunnington’s. We used the Braintree office.

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John

Worst levels of service ever

Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.

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A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients. We understood that your concerns were addressed over a year ago, so we are sorry to see that you are still upset. As mentioned, we strive to provide the best service we can to clients. On the rare occasions we do not meet expectations, which in your case was connected to a number of things not wholly within our control, we do look to make amends. So once again we do regret that on this occasion you were not satisfied with the service provided.

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James

Been spoilt in the past.

Poor communication skills, lack of urgency or drive. Always feel like you’re too much trouble.

A representative from Cunningtons LLP responded to this review

Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients, so once again we do regret that on this occasion you were not satisfied with the service provided. Please could you e-mail your full name and transaction details to customercare@cunningtons.co.uk so that we can look into this further. Thank you

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Amy

Housing & Property

Cunningtons are truly the worst company I have ever dealt with

Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

A representative from Cunningtons LLP responded to this review

Thank you for your review, but it is not quite accurate. This is of course understandable; clients are not expected to understand the intricacies of leasehold conveyancing or the concurrent duties that a solicitor will owe to a client’s mortgage lender. We did explain things to you during the course of your transaction in 2023. You raised a complaint on 2nd January 2024. It is correct that unfortunately, due to staff absences, a full response to this was not provided until 8th February 2024. Your complaint was not upheld. Unhappy with our response to your complaint, you then approached the Legal Ombudsman, who also dismissed your complaint. Whilst you refer to the reasons given for the dismissal of your complaint as “far-fetched”, they were not. A full chronology of events was given to you, including an explanation as to why a defective title indemnity insurance policy was required to protect your mortgage lender in line with their lending requirements. This was required due to the lack of insuring obligations on the freeholder in relation to the building, and was raised in early course with your seller. Your seller was not prepared to agree or pay for this initially but when it was finally agreed, after several chasers, it was also necessary to ensure the policy that was eventually agreed was acceptable to your mortgage lender. You were told in advance this would be necessary to do. We do accept that there was a typo in one draft document (not multiple documents). This was the draft transfer, but this was very quickly and easily corrected, as it was in draft and subject to agreement with your seller. Likewise, you renegotiated the purchase price twice. The first time appears to have caused the initial confusion. This is why solicitors will ask their clients to double check documents before they sign them. On the second occasion you renegotiated the purchase price/agreed an allowance, very late on in the transaction. This caused a small last minute delay as well, because it was necessary to obtain the approval of your mortgage lender and agree a contractual clause with the seller. This was also seen to quickly. The sale didn’t fall through because of anything this firm did or did not do. The email from the seller’s solicitor confirmed that your seller had a change of heart, and had decided to rent the property instead of selling it to you. Whilst this firm’s service may not have met your personal expectations, the huge number of positive reviews that we receive is demonstrable proof that we meet and often exceed the expectations of the vast majority of our clients.

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Warwick

Housing & Property

House sale and purchase of new home

Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌

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Other Reviews

Profile image of Sree Lakshmi

Sree Lakshmi

Sree

This is our 6th transaction with Cunningtons. Highly recommended. Special thanks to Michelle who has always been very responsive, proactive, and kept the process going with constant communication with buyers solicitors and estate agents. Thanks to Ahilan Palaniappan as well. I shall happily use their service again.

0
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Jack Marshall

Housing & Property

Jack's experience...

We have had the pleasure of being delt with by Jason. He has answered every question we have had and gone above and beyond for our quite unique house buying process. I would highly recommend Jason and Cunningtons

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Shaun Jones

Shaun

We instructed Cunningtons to do the conveyancing for pur purchase of the New build house. From start to finish Sarah and team kept us up-to-date with everything and dealt with any issues. Very professional and all the team were helpful and polite.

Thank you for your kind review, we're so glad to have been able to help you with your conveyancing!

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Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

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Charlotte Ann Biggs

Housing & Property

Charlotte Ann's experience...

Could not rate cunningtons enough. Have used multiple times and they have always been proffesional, helpful and prompt. The app is a genius idea as keeps you up to date and aware of what stage your at.

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