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Penmans Solicitors LLP

4.8 | 75 Reviews 75 Reviews | Joint Wills
366 Total Company Reviews info icon Joint Wills | info icon 366 Total Company Reviews Joint Wills | info icon 366 Total Company Reviews

17a Queens Road, Coventry, West Midlands, CV1 3DH

Accepting new clients

17a Queens Road, Coventry, West Midlands, CV1 3DH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 552999

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Penmans Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
91%
Value for
Money
Value for money: 91%
8% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
14% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Penmans Solicitors LLP are accredited by

Children Law accreditation awarded to Penmans Solicitors LLP
Criminal Litigation accreditation awarded to Penmans Solicitors LLP
Mental Health accreditation awarded to Penmans Solicitors LLP

Description

Penmans Solicitors LLP has a long-standing reputation for providing quality and professional legal services in West Midlands, Warwickshire and beyond. We have been established in the area for almost 100 years and have offices in Coventry, Kenilworth and Wellesbourne. Our solicitors and lawyers are specialists in their chosen fields and provide the highest quality advice to our clients. We work with our clients to find the best solutions to their legal difficulties and offer straightforward and competitive pricing. We are accredited by the Law Society’s Practice Management standard, Lexcel. Lexcel is a quality mark for excellence in legal practice management and excellence in legal client care.

Rankings by area of expertise

The rankings below show the areas of expertise that Penmans Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Penmans Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Penmans Solicitors LLP are accredited by

Children Law accreditation awarded to Penmans Solicitors LLP
Criminal Litigation accreditation awarded to Penmans Solicitors LLP
Mental Health accreditation awarded to Penmans Solicitors LLP

Description

Penmans Solicitors LLP has a long-standing reputation for providing quality and professional legal services in West Midlands, Warwickshire and beyond. We have been established in the area for almost 100 years and have offices in Coventry, Kenilworth and Wellesbourne. Our solicitors and lawyers are specialists in their chosen fields and provide the highest quality advice to our clients. We work with our clients to find the best solutions to their legal difficulties and offer straightforward and competitive pricing. We are accredited by the Law Society’s Practice Management standard, Lexcel. Lexcel is a quality mark for excellence in legal practice management and excellence in legal client care.

Rankings by area of expertise

The rankings below show the areas of expertise that Penmans Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Penmans Solicitors LLP

Meet the team of Penmans Solicitors LLP

Contact & Locations - Penmans Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

17a Queens Road, Coventry, West Midlands, CV1 3DH

Reviews

4.8 /5 75 Reviews
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Clients say

What clients say about Penmans Solicitors LLP

Clients praise the firm for conveyancing, property sales and purchases, leasehold matters, wills, powers of attorney and deceased estates. Reviews highlight strong legal knowledge, careful handling of complex transactions, and a smooth, efficient service from start to finish. Clients especially value the team’s clear explanations, prompt updates, patience, reassurance and practical guidance. The firm is also described as friendly, approachable, professional, kind and reliable, with excellent communication and attention to detail making stressful matters feel straightforward.

Friendly service
Professional staff
Efficient communication
Clear explanations
Approachable team
Helpful advice
Smooth process
Prompt responses
Supportive guidance
Knowledgeable solicitors

ReviewSolicitors Review List

Profile image of Steve Meehan

Steve Meehan

Verified
Wills, Trusts & Probate

Fantastic service from start to finish!

Pav led us through the will and LPA maze from start to finish. The whole experience was made painless! I would recommend Penmans to anybody thinking of making a will or seeking a LPA. Fantastic service - 5 star *****

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Martin Mellett

Verified
Wills, Trusts & Probate

Very satisfied

Very satisfied with the service, dealt with in a professional and friendly manner.

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anonymous

Verified
Wills, Trusts & Probate

Will writing

Pav was excellent to deal with and explained everything very well.

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anonymous

Verified
Wills, Trusts & Probate

Professional, efficient and took the time to explain everything

I used Penmans to draw up my Will, as they'd done for my parents, then I used them to draw up both types of Power of Attorney. Professional, efficient and took the time to explain everything. I would highly recommend them.

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Reply by profile image of Georgina Lea Hine

Georgina Lea Hine

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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anonymous

Verified
Wills, Trusts & Probate

Professional Service

Impressed and grateful that Penmans Solicitors offer a free half an hour appointment for advice regarding deceased estates. This in turn led us to use Penmans for dealing with some of my late mothers estate and the writing of our wills. Laura is friendly, helpful and efficient.

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A representative from Penmans Solicitors LLP responded to this review

Thank you for taking the time to share your experience. We’re really pleased to hear that you found our initial appointment helpful and that Laura was friendly, helpful and efficient when assisting you with your late mother’s estate and your wills. Thank you for choosing Penmans and for your kind feedback.

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Other Reviews

Profile image of Alvin

Alvin

Alvin

I've been a good customer to Penman's, using them for my first house purchase in 2017 and coming straight back to them to complete a house sale and purchase this month. I've spent thousands. Even recommended my brother to this firm who used it for his house purchase a few years ago (in fact he's even left a 5* review). Charles Glover who just completed my purchase and sale was great, can't fault him really. Unfortunately my experience was just tainted completely as I was hit with a £150+VAT cancellation charge for some paperwork I changed my mind on which was originally costing £300+VAT on completion. A basic declaration of trust form. Besides an initial conversation and apparently a draft I really didn't think much had been done with it hence my disappointment. Furthermore, I was in discussions to draw out a will with Penman's. I expressed my dissatisfaction explaining my history as a customer with this firm, and the fact I was going to spend more money with them - unfortunately they opted to proceed with charging me £150+VAT cancellation rather than do what most would consider logical, which is take more business from a willing customer which in turn would earn the firm more. Terrible customer service in this moment to ruin the whole experience - and a shame as my brother is just starting the process to start his house sale...

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Devils

Devils

Appalling. Nearly ten months later they are still failing to settle a will. They persistently ignore emails and phone calls. When I finally got a reply, they were chasing me off the phone without a care in the world, but admitted 'short staffing' was an issue. I will be moving to an Ombudsman complaint next week to attempt not only to get them to pay out the money they appear to be sitting on or not gathering in, but also to hand over information legally requested from them which they are ignoring/ghosting demands for. I note another review from a month ago advising they were ghosted by them also. When a private company starts ghosting calls and not paying out, it's a serious red flag. Unprofessional, unacceptable and beyond infuriating to deal with. Avoid.

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Alan

Alan

Since losing my Aunt, they have been talking care of all the legal affairs. Doing an excellent job. If the one thing they could improve, is a courtesy call every so often. But apart from that highly recommend

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Reviews

4.7 /5 366 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Penmans Solicitors LLP

Clients praise the firm for conveyancing, property sales and purchases, leasehold matters, wills, powers of attorney and deceased estates. Reviews highlight strong legal knowledge, careful handling of complex transactions, and a smooth, efficient service from start to finish. Clients especially value the team’s clear explanations, prompt updates, patience, reassurance and practical guidance. The firm is also described as friendly, approachable, professional, kind and reliable, with excellent communication and attention to detail making stressful matters feel straightforward.

Friendly service
Professional staff
Efficient communication
Clear explanations
Approachable team
Helpful advice
Smooth process
Prompt responses
Supportive guidance
Knowledgeable solicitors

ReviewSolicitors Review List

Profile image of PeterAnthony Madden

PeterAnthony Madden

Verified
Housing & Property

Property sale and coveys cr

Very successful transaction and outcome. The whole process was professionally carried out and attention given to detail and help in expediting the work involved.

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K Marszalek

Verified
Housing & Property

Re-mortgage and lease extension

Not compared price with anyone, I always try to use Penmans doe this type of work.

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Steve Meehan

Verified
Wills, Trusts & Probate

Fantastic service from start to finish!

Pav led us through the will and LPA maze from start to finish. The whole experience was made painless! I would recommend Penmans to anybody thinking of making a will or seeking a LPA. Fantastic service - 5 star *****

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Julia Mayrick

Verified
Housing & Property

Approachable, friendly staff - would and have recommended

We were selling our mothers house, and all the staff I dealt with were very approachable and professional. It was quite a stressful time, and I felt the team were extremely kind and understanding. Would definitely use again, and recommend.

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Martin Mellett

Verified
Wills, Trusts & Probate

Very satisfied

Very satisfied with the service, dealt with in a professional and friendly manner.

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Other Reviews

Profile image of Liz West

Liz West

Liz

What started off as a very promising working relationship quickly broke down regarding family matters. Found myself repeating information already given, information wasn't being recorded or remembered properly, spoken to in a disgusting manner when I wouldn't give immediate instruction. Internal complaint did not address most of the complaint points. Chose to cut my losses and find representation elsewhere, and am still waiting for my documents to be sent with emails now being ignored (again). Ended up with 4 different secretaries to contact throughout a 6 month period, 2 of which left with no notice. Be wary when instructing this firm

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Jessie Vandertop

Jessie

Everything was very efficient and professional. All in all a very good experience during a potentially stressful time.

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Helen Brown

Helen

I found them to be very helpful - particularly Liz and Christie. But the conveyancing team was badly let down when two others represented the buyer of the house we were selling. Matters not properly dealt with, silence when one went on holiday, then the other solicitor made things very difficult for both her client and us. Difficult and rude, she was also unprofessional - ignored requests for updates from her own client, caused a huge amount of stress for both the buyers and us, and I even caught her badmouthing me in an email to the estate agent and our solicitor. Very stressful and upsetting when it really didn’t need to be. I felt so sorry for our buyer - they kept apologising and we had to keep telling them not to worry as we knew it wasn’t their fault.

Thank you for your feedback and for your kind words about Liz and Christie. We’re sorry to hear how stressful and upsetting the experience was for you and the buyers. We appreciate you taking the time to share your concerns and will ensure your comments are passed on to the relevant team.

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Phil Gallagher

Phil

Having used Penmans and Christie Russell in particular for several conveyances over the last few years I would highly recommend them to anyone. Clear, concise and regular communication just makes the whole process slightly more bearable.

Thank you for your kind words and for continuing to choose Penmans. We’re pleased to hear that Christie has provided clear and regular communication throughout your conveyancing matters. We really appreciate your recommendation and your continued support.

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Philip Cooper

Housing & Property

Philip

We have used Penmans Solicitors to sell our property on many occasions with a great deal of success. Unfortunately, on this occasion our experience was not great. There had been a number of staff changes which put extreme pressure on the solicitor employed by us and as a result there were many delays and a frustrating number of times we had to chase for action to be done.

Thank you for your feedback and for choosing Penmans for your property sales over the years. We’re sorry that your most recent experience fell below the standard you have come to expect from us. We appreciate how frustrating delays and having to chase for updates can be, and we apologise for the inconvenience caused. Your feedback is important to us, and we will take it on board as we continue to improve our service.

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