This review is for a different branch.
Not the greatest of experiences - never saw my Solicitor, was all phone and email conversations. Even then, felt like nothing was being taken seriously and there was never any urgency (until the fees were due for payment).
At a bad time of my life (battling severe depression and suicidal thoughts), I certainly didn't feel like they were fighting my corner. I wasn't kept up to date with what was happening (often I'd mention something and be told they had it in notes from weeks ago), and advice given wasn't what I'd call brilliant.
Obviously I won't go into specifics, but suffice to say their service could also have cost me a significant amount of money (6 digits). And that's without much personal distress caused by the situation, that they weren't interested in doing anything about.
Even the final bill wasn't correct, and I've just had to fork out even more money as they made an error.
I now have a different Solicitor at Stevenson Marshall (for a different matter), and the difference is night and day. They're friendly, you actually see them in person and they take the time to fully explain the process.
Although the reception and secretaries are great, I certainly would NOT recommend this firm for legal representation. My advice is look elsewhere - you're going to be paying regardless, and your money would be put to better use employing Solicitors who actually care.
All this firm seem interested in is cash, and their service is appalling compared to other Solicitors (whose fees are more or less the same).