Simpson Solicitors

Simpsons Solicitors work to a high standard. It is Right Legal in Derby who are the problem. Have to give 1 star or I can't leave a review but they don't deserve any. The way they dealt with my husband's probate was appalling - I sent 3 pages of complaints to the Legal Ombudsman who agreed with me on every point. Even though my experience was a couple of years ago the scars left are still raw and when I heard today an old friend is having the same appalling service, I have to say something and try and stop other people being treated as badly as I was. When I put my original review up I had a phone call from Right Legal ordering me to take it down - obviously I wouldn't, they are a load of bullies.

Nearly 3 weeks into managing my late mother's estate and I have still not received ANY updates from our estate manager. To make matters worse, there are 3 other executors stated on my mother's will, yet they seem totally powerless as this firm are holding all of the cards! To add injury to insult, this firm is charging a fee! I know we may be a small client to them but not replying to any of my 3 emails is very unprofessional and totally unacceptable. I called and spoke with Emily King, chasing her for an update, yet from her lack of response to my request for an update, I'd imagine she hasn't started yet even after promising she would! I have provided you with everything you need thus far, yet you have not come back to me or the other executors. Shocking service so far. My mother would be really upset if she knew we were being treated like this.

The POA for my brother began in April 2024is still being extremely badly handled after 2years 2 months. It’s now July 20th 2026 Many phone calls many, many emails then the complaints process. Missing paperwork untruths and incompetence! Followed by dxxxxxxxxx ( I’ve been told this isn’t a word to use. It’s not a swear word!) so I should write that I’m disappointed by the many complaints I have had to make. I still have unanswered questions and no refund as promised and no compensation for the stress they’ve caused and as they’ve promised. I believe they are screening my phone calls. Because they do not answer nor return my voice messages. But answer the phone to different phone numbers! I’ve been ill and by brother aged 75 with learning difficulties is ill in hospital. They will not speak to me on his behalf, yet they’ve done the power of attorney. Kept phoning so I had to arrange a time and go in my wheelchair to meet with my niece who brought David to tell them on the phone to speak to me. I was thinking it was about his compensation and refund. It was from the Will department asking if he wanted to review his Will! They’ve not apologised but said they will not contact me on my phone for him again. Is that why they’re not answering my calls??? My BP And anxiety levels are sky high. This is supposed to avoid stress by having a POA . Also the reviews on Trustpilot are mostly very negative. I will be posting this on Trustpilot too

My wife and I had an issue finding an original will. The Will was held by a solicitors who closed down . I was lucky enough to call the Simpsons Westbury on Trym office and deal with Tracy (surname withheld ) and all I can say is that she has been fantastic. It’s taken a while to obtain the Will but without the calm, professional and tenacious support of Tracy I feel that we would still be struggling . What an excellent and knowledgeable person to have on your side when a stressful event is happening . Simpsons you should be very proud to have such an amazing employee. 👍👍

Right probate Derby, what a nightmare Firm and avoid for your own sake. I was told probate for my late Fathers estate would take 4-16 weeks at a cost of just under 4000 pounds, 14 months later at a cost of 5,600 pounds and numerous mistakes and a total lack of empathy, and thankfully the nightmare is over. Look elsewhere and keep clear of this firm, the lack of care has been extremely disappointing

I cannot thank Qasim Amin enough for the outstanding help he provided to my parents. Sorting out a Will and setting up a Power of Attorney can feel daunting, sensitive, and overwhelming—especially when faced with pages of legal jargon. He answered all our questions with patience and clarity.

The receptionist was truly lovely and so chatty and friendly. She was so welcoming and in particular to the 2 dogs we had with us. We travelled to take documents to prove who we were and I was a little bothered about travelling there but she was so lovely I immediately realised I was glad I had gone. I do hope she gets to hearing this.

Very efficient and knowledgeable. We needed a very complicated will. All the legal jargon was simply explained. Things added that we would not have thought of. Highly recommend this office

I dealt with Frankie today who helped us update my mums will. He was very nice and professional. Made the process easier. Thank you

We recently needed to put our lasting powers of attorney and our wills in place at short notice and i must say that Kayleigh Hewetson went over and above to sort out our needs in the most professional way. I'd like to thank Kayleigh for making it so easy to understand what we needed. I would happily recommend Kayleigh and her company to anyone who requires these services. Thank you very much.