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Macks Solicitors Limited

01642252828

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Macks Solicitors Limited

How Macks Solicitors Limited Compares

Value for money

This firm - 73%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Macks Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Macks Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 21%
About Right 78%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 55%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Macks Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Macks Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 55%
No 45%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 55%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Macks Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Macks Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 55%
No 45%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Macks Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Macks Solicitors Limited only have 11 reviews listed here

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Review Sources

Client Reviews

3.4/5

Reviews summary

  • Excellent

    6
  • Very Good

    0
  • Average

    0
  • Poor

    2
  • Awful

    3

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Noel

Matter Type:

Divorce

Noel

January 25, 2022

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Family Law Experts

I cannot recommend Sarah Bailes enough for supporting me through a difficult divorce. Extremely knowledgeable, friendly and reassuring, clearly an expert in her field, identifying the many flaws in the other parties arguments. We persevered and after some considerable time resulted in the more than fair outcome we had initially set forward from the outset. Many thanks to Sarah and her team.

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Anon

Matter Type:

Residential Conveyancing

Anon

January 13, 2022

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Disappointed

Macks use an outside search agency.
Upon request, the third parties returned all search results to the outside search agency within 3 weeks.
Macks “apparently” didn’t receive them from the search agency for a further 10 weeks !
3 months for the searches to be returned to Macks is ludicrous considering the third parties confirmed that they provided them to the outside search agency within 3 weeks.
Too slow, but a lesson learned for the future to only choose a conveyancing solicitor who do their own “in house” searches and not a solicitor who rely on the lengthy process of an outside search agency.
In effect, a few weeks return via the in house method will keep the cogs turning efficiently towards exchange.
As opposed to the cogs ceasing up completely for months, whilst waiting for the outside agency and potentially risk breaking conveyancing chains.
On completion Macks advised they’d send two documents to us straight away and the third when they were in receipt of it.
Two months elapsed, nothing. Macks were called with a reminder to please post the two documents, nothing.
Another reminder and Macks posted out totally irrelevant documents they'd given us months previously.
Only after the request was put in writing to them and posted by signed for delivery specifying the two documents required they got it right. At last, after a 3 months wait Macks sent us the two documents.
Macks told us that the third document would be following within a few weeks but it didn't.
3 more months elapsed, nothing and Macks had been made aware in writing of our urgency for receipt of this particular document.
By now it was 6 months after completion and this third document still hadn’t arrived.
A call to the third party responsible for issuing the document to be told that there was absolutely no reason why Macks should not have sent it to us months earlier and to call them. A follow up email from the third party confirmed the document was electronically sent to Macks on a date 11 weeks earlier !
Another call to Macks to tell them this and the document was sent to us within the hour !
It appears they had not been efficient after all and again had just kept us waiting months longer than was necessary for a document they could have easily sent within the hour months earlier.
Overall we were extremely dissatisfied with the practice of the solicitor dealing with our purchase, how she handled the trickier parts or rather how she was totally unhelpful and uninterested about handling the trickier parts or offering us professional advice.
We were left feeling that she was taking us for idiots really, telling us that she was making chase up calls or would later that day etc. but wasn’t really.
We asked for our solicitor’s manager within the Property Department to call us back so that we could discuss our negative experiences with her.
We were advised that she would call us back that day but she never did and nor did she reply to our email - very rude to say the least.
It was a most unsatisfactory solicitor experience from start to finish, that made us both quite poorly and at breaking point.
We would neither use ourselves nor recommend Macks Solicitors to our friends or family.
Overall :- An appallingly slow and unhelpful conveyancing service from the solicitor and total disregard of our negative experience by her manager who chose to totally blank us, paying clients of Macks Solicitors.

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annemaire

Matter Type:

Probate

annemaire

December 08, 2021

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Lost all documents.

Wow what can I say my sister who is disabled took all the documents down for the receptionist to photocopy and 1 week later we have rang to ask how they are progressing and they have lost the documents ( passport, driving licence, bill with addresses on ) I am not impressed at all !!!!

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susan

Matter Type:

Children

susan

February 11, 2020

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Professional throughout!

We have just come to the end of a very difficult process involving the family law department.

We cannot praise the solicitors we had to handle the case highly enough.

Karen Young was an absolute gem and handled some difficult conversations and situations with sympathy and common sense. Matthew Lockey was knowledgeable and very professional throughout the whole process. Excellent in court.

Highly recommended!

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m

Matter Type:

Family law

m

May 26, 2018

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Collected on:

my will

my will was sent to the wrong address twice yet they sent the bill to the right address not impressed one bit

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Denise

Denise

August 19, 2023

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Incompetent service on execution of wills,very tardy.

We are still in the hands of this company,alas,so writing a review is risky.
Sam Pratt was in charge of my Mother's will,she died in April 2022.His estimate of fees was about half if what we were charged.Most of this was due to e mails from us trying to repair his mistakes.He failed to send requested documents to an insurance company resulting in 3 month delay.I settled a tax problem he couldnt complete in 3 months.
We were willng to let this be,but now a different solicitor in charge of my Dad's will is not acting in our interest.
We want proper service.Very hard in bereavements,we are old ourselves.

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Anthony

Matter Type:

Employment Law

Anthony

August 26, 2022

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Amy Sadler

I would highly recommend Amy Sadler for anybody needing an employment law solicitor. She is very professional, knowledgeable and thorough with great communication skills. She provided a fantastic service, I can't speak highly enough of her and wouldn't hesitate to use her services again.

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Maureen

Matter Type:

Wills

Maureen

January 27, 2020

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Will

Jess was great from the start as I found making a Will quite daunting and had kept putting it off. It was a straightforward and easy process, made easier by having Jess looking after me, she was a pleasure to deal with and I would highly recommend Jess to anyone needing to make a Will. A lovely lady.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Mental Health
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Tax