Macks Solicitors Limited

I had an incredibly disappointing experience with this firm. Communication was consistently poor, and my emails frequently went unanswered. When I raised a formal complaint about the lack of responsiveness, the firm dropped my case just one week before my final court hearing. They appear to be significantly understaffed and lacked the professional responsibility required to manage my matter effectively. I would not recommend their services. Reply to Emily Pyle at Mack’s. Going by the amount of negativity on this site I would say it’s an accurate representation of who Mack’s are. If anyone reads this I’d not use this company, there are far better, compassionate, knowledgeable and who actually respond to emails.

We are still in the hands of this company,alas,so writing a review is risky. Sam Pratt was in charge of my Mother's will,she died in April 2022.His estimate of fees was about half if what we were charged.Most of this was due to e mails from us trying to repair his mistakes.He failed to send requested documents to an insurance company resulting in 3 month delay.I settled a tax problem he couldnt complete in 3 months. We were willng to let this be,but now a different solicitor in charge of my Dad's will is not acting in our interest. We want proper service.Very hard in bereavements,we are old ourselves.

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Sam Nicholas Pratt

I would highly recommend Amy Sadler for anybody needing an employment law solicitor. She is very professional, knowledgeable and thorough with great communication skills. She provided a fantastic service, I can't speak highly enough of her and wouldn't hesitate to use her services again.

I cannot recommend Sarah Bailes enough for supporting me through a difficult divorce. Extremely knowledgeable, friendly and reassuring, clearly an expert in her field, identifying the many flaws in the other parties arguments. We persevered and after some considerable time resulted in the more than fair outcome we had initially set forward from the outset. Many thanks to Sarah and her team.

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Sarah Bailes

Macks use an outside search agency. Upon request, the third parties returned all search results to the outside search agency within 3 weeks. Macks “apparently” didn’t receive them from the search agency for a further 10 weeks ! 3 months for the searches to be returned to Macks is ludicrous considering the third parties confirmed that they provided them to the outside search agency within 3 weeks. Too slow, but a lesson learned for the future to only choose a conveyancing solicitor who do their own “in house” searches and not a solicitor who rely on the lengthy process of an outside search agency. In effect, a few weeks return via the in house method will keep the cogs turning efficiently towards exchange. As opposed to the cogs ceasing up completely for months, whilst waiting for the outside agency and potentially risk breaking conveyancing chains. On completion Macks advised they’d send two documents to us straight away and the third when they were in receipt of it. Two months elapsed, nothing. Macks were called with a reminder to please post the two documents, nothing. Another reminder and Macks posted out totally irrelevant documents they'd given us months previously. Only after the request was put in writing to them and posted by signed for delivery specifying the two documents required they got it right. At last, after a 3 months wait Macks sent us the two documents. Macks told us that the third document would be following within a few weeks but it didn't. 3 more months elapsed, nothing and Macks had been made aware in writing of our urgency for receipt of this particular document. By now it was 6 months after completion and this third document still hadn’t arrived. A call to the third party responsible for issuing the document to be told that there was absolutely no reason why Macks should not have sent it to us months earlier and to call them. A follow up email from the third party confirmed the document was electronically sent to Macks on a date 11 weeks earlier ! Another call to Macks to tell them this and the document was sent to us within the hour ! It appears they had not been efficient after all and again had just kept us waiting months longer than was necessary for a document they could have easily sent within the hour months earlier. Overall we were extremely dissatisfied with the practice of the solicitor dealing with our purchase, how she handled the trickier parts or rather how she was totally unhelpful and uninterested about handling the trickier parts or offering us professional advice. We were left feeling that she was taking us for idiots really, telling us that she was making chase up calls or would later that day etc. but wasn’t really. We asked for our solicitor’s manager within the Property Department to call us back so that we could discuss our negative experiences with her. We were advised that she would call us back that day but she never did and nor did she reply to our email - very rude to say the least. It was a most unsatisfactory solicitor experience from start to finish, that made us both quite poorly and at breaking point. We would neither use ourselves nor recommend Macks Solicitors to our friends or family. Overall :- An appallingly slow and unhelpful conveyancing service from the solicitor and total disregard of our negative experience by her manager who chose to totally blank us, paying clients of Macks Solicitors.