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EMG Solicitors

4.3 | 22 Reviews 22 Reviews | Forklift Accident Compensation
1,165 Total Company Reviews info icon Forklift Accident Compensation | info icon 1,165 Total Company Reviews Forklift Accident Compensation | info icon 1,165 Total Company Reviews

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Accepting new clients

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 607042

EMG Solicitors |
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EMG Solicitors Review Scores & Client Satisfaction Overview

4.3
Excellent
84%
Value for
Money
82%
Success
Rate
82%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.5/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.2/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors

Meet the team of EMG Solicitors

Contact & Locations - EMG Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Reviews

4.3 /5 22 Reviews
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Rating

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Clients say

What clients say about EMG Solicitors

EMG Solicitors specialise in conveyancing, wills, probate, family law and Court of Protection/deputyship matters, with strong technical knowledge and efficient document execution. Clients praise prompt, clear communication, thorough updates and reliable case management. Valued soft skills include professionalism, empathy, approachability and responsiveness; clients note patience, reassurance, sensitivity in difficult or emotional situations, and a proactive, client-focused attitude that makes complex or stressful transactions feel straightforward and supported.

Very professional
Kept informed
Handled efficiently
Excellent communication
Knowledgeable team
Highly recommend
Friendly staff
Compassionate service
Quick turnaround
Value for money

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Family Law

Lovely experience, lovely person, like a friend actually.

Really lovely, personable and helpful...felt.totally comfortable with her inside.and outside court. I also think its important to say I felt like she believed in my case, thats not a given.

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A representative from EMG Solicitors responded to this review

Thank you for the lovely feedback!

0
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Anonymous

Verified
Wills, Trusts & Probate

EMG Review

We have little experience of using the services of a solicitor or what these services might cost, but we have no complaints about EMG or Nathan, who was consistently efficient, polite and most helpful.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Anonymous

Verified
Housing & Property

Lack of communication

I had a solicitor I had to chase a number of times with no response to emails, I eventually called to find out what was happening at which point a lovely solicitor called Lauren picked up my case, she was fantastic and corrected and updated lots of information that wasn’t captured initially. Unfortunately I can only score this review on the solicitor that’s pre populated in this for and was the initial solicitor. Lauren redeemed my faith in this firm as months of waiting with also no response or update left me feeling frustrated. Lauren Pearson isn’t in the list for me to recognise as a fantastic solicitor with great communication skills and human, well done Lauren. Unfortunately as this is based on the solicitor I was initially given I’ve scored 1

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A representative from EMG Solicitors responded to this review

Hi, we are sorry to hear of your disappointment in your initial experience, and we thank you for taking the time to give such lovely feedback about Lauren Pearson. We are glad that the team have managed to bring this matter to a successful conclusion. We have already been in touch with you privately. We always take our client feedback seriously at EMG so please feel free to get in touch with the Quality team on 0191 594 0240 or at complaints@emgsolicitors.com if you would like to discuss your comments. Thank you.

0
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Tracey

Verified
Family Law

great service

Daisy was always professional and friendly when we spoke or met face to face. She was very approachable and responded quickly if I had any queries. I would definitely use this firm again and would recommend to family and friends. Thankyou for your help.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Verified

Too expensive !

Upset about how my case was handled cost me more than I got back ! Which doesn’t seem right somehow ! !

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A representative from EMG Solicitors responded to this review

Thank you so much for this review. We are delighted that you were happy with so many aspects of our service, although we note that you were concerned at the cost, considering the outcome. Litigation is, by its very nature, uncertain, and this can sometimes lead to disappointment. We will take this feedback on board as we strive to continually improve our client experience.

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Other Reviews

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Gary

Gary

Explained the complexities so we could understand them, easy to deal with prompt and professional no hesitation recommending them to others!

A representative from EMG Solicitors responded to this review

Thanks for the review Gary!

0
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Marcus

Marcus

Avoid EMG at all costs!!. Totally incompetent - my experience was of being passed from pillar to post as the solicitor representing me (Julia Middleton) was either constantly on leave or unavailable and then constantly fobbed me off on to other underqualified colleagues (who were equally unaware or out of touch with the details of my case). The firm routinely overcharges for what is extremely poor quality service - including multiple frivolous charge items. Far more focused as a firm on profit generation than they are on customer service - would strongly recommend you look elsewhere. I entrusted my child arrangements case to this firm and its a decision I bitterly regret as they did nothing but let me down from start to finish whilst making exorbitant, excessive and quite frankly extortionate charges for the privilege. I am now seriously considering taking my concerns about their (mal)practice to the ombudsman to investigate further. Do yourself a favour and employ anyone else than these people!!

A representative from EMG Solicitors responded to this review

Dear Marcus, we are sorry to hear of your disappointment. We have already been in touch with you privately.

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Victoria

Commercial Property

Victoria

Without doubt the best firm of solicitors I have ever instructed. Always contactable and responsive. Worth every penny. Could not recommend them enough. Nathan and Vicki

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A representative from EMG Solicitors responded to this review

Thanks for the lovely review Victoria!

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Martin

Martin

Appointment attended today at the Gosforth EMG solicitors office. I have never felt so embarrased, and upset (as paying a client) than I did in my appointment today. The allocated solicitor had not sent me an email asking for initial payment despite having my email and other staff making 3 phone calls to me to set up the appointment. I was then told when the meeting broke down as the solicitor had not read any information I had sent him that he did not think I would pay him anyway. Appalling practice and discrimination.

A representative from EMG Solicitors responded to this review

Hi Martin, thank you for your review. At the time of your initial meeting, we discussed your matter and reviewed all of the documentation you had provided, determining that we would be unable to act. We are sorry that you were disappointed by this and if you would like to discuss this further, please get in touch with Emma on 0191 731 4628.

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Paul

Paul

First time I've used EMG and the service provided was everything you'd expect from solicitors. They were very quick to respond to our query and professional throughout. We are already enquiring about using theirs services for a different matter and would certainly recommend them to others.

A representative from EMG Solicitors responded to this review

Thank you for your kind words Paul.

0
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Reviews

4.8 /5 1165 Reviews
Filter your results
Star rating
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Clients say

What clients say about EMG Solicitors

EMG Solicitors specialise in conveyancing, wills, probate, family law and Court of Protection/deputyship matters, with strong technical knowledge and efficient document execution. Clients praise prompt, clear communication, thorough updates and reliable case management. Valued soft skills include professionalism, empathy, approachability and responsiveness; clients note patience, reassurance, sensitivity in difficult or emotional situations, and a proactive, client-focused attitude that makes complex or stressful transactions feel straightforward and supported.

Very professional
Kept informed
Handled efficiently
Excellent communication
Knowledgeable team
Highly recommend
Friendly staff
Compassionate service
Quick turnaround
Value for money

ReviewSolicitors Review List

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E Swallow

Verified
Wills, Trusts & Probate

Power of Attorney (Lasting)

As you expect from EMG Solicitors, very professional, a pleasure to do business with.

0
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Julie Robins

Verified
Family Law

Excellent

Kept us informed on everything that was happening

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Kevin Heslop

Verified
Housing & Property

Great service

Everything taken care of from start to finish.

Legal experts tagged in
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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Zoe

Verified
Housing & Property

Excellent solicitors

Had the best experience with EMG solicitors. Janet and Ashley were amazing! Highly recommend.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Greg Williams

Verified
Housing & Property

House Move

Both Vicki and Paige were superb throughout the house sale / purchase process. Can not rate them higher.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

Profile image of Tony Regnart

Tony Regnart

Wills, Trusts & Probate

Tony

Excellent service and outcome for Trust issues and sale of property.

Thanks for review Tony!

0
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Nicola Ife

Housing & Property

Nicola

I couldn't be happier with the service I received from Ashley and her team. The communication throughout was outstanding, with emails and calls answered incredibly quickly. The whole process was handled efficiently and hassle free. I would highly recommend EMG Solicitors to anyone looking for reliable and professional service.

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Thanks for the great review Nicola!

0
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Maurice Downey

Maurice

world class advice and execution of documents; all delivered promptly and professionally

Thanks for the great review Maurice!

0
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Iona Maytum

Housing & Property

Iona

We recently sold our flat and purchased our new home through EMG Solicitors, and I honestly couldn't recommend them highly enough. They made what can often be a stressful process feel smooth and straightforward from start to finish. Communication was always quick, efficient, and professional. Whenever we had pressure from our buyers or needed advice, the team was there to help and keep everything moving forward. A special mention has to go to Joanne, who was absolutely incredible throughout the entire process. She always made us feel like we were her top priority and genuinely went above and beyond to support us every step of the way. Chloe was also amazing. She was so friendly, approachable, and efficient in her communication, making it easy to stay informed and reassured throughout the transaction. Overall, the service was 10 out of 10. Not only were Joanne and Chloe exceptionally professional, but they were also genuinely lovely people to deal with, which made the whole experience so much better. Thank you both for all your hard work!

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Thanks for the great review Iona!

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Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

0
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