Steele Raymond LLP

Thank you guys and all inc Holly for help sorting out our family affairs including probate, Selling of a property and others!

Holly Wheaton has always been our go to for our conveyancing requirements. She is a credit to Steele Raymond who have demonstrated over the years being able to deal with tight timeframes, detailed with our queries and pleasant to deal with. Highly recommend!

I am a long standing client of Steele Raymond, for well over 30 years and in that time have always had an excellent service from them. A recent flat purchase (albeit since aborted) was no exception. Holly Wheaton's professionalism and efficiency ensured the whole process was handled smoothly and swiftly. I highly recommend the SR team

Literally the worst experience dealing with this firm and I have no recourse because they don’t record calls rather conveniently. I used them for conveyancing for an equity release that had already had a mortgage offer in writing and the surveyor had completed the valuation. I phoned around a lot of solicitors as I had been let down by another solicitor at the final hurdle through no fault of their own. When I chased across the solicitor at Steele Raymond she assured me on the phone she could expedite at pace. After 7 weeks and countless failings on the solicitors part we eventually got the equity release for my 90 year old father. I emailed all the failings, much of which could have been proved had there been call recordings. The solicitor denied receiving emails from myself and the broker. She also said she had posted important paperwork by ordinary post the “never arrived” and then told me that I had to print off paperwork and take it back to my dads to get it signed and witnessed because she’d lost it. What was I paying £1800 plus for??? To add insult to injury, I raised a complaint only for the Risk and Compliance Manager to reply that they had done nothing wrong and “ You have also asked me to listen to the phone calls that took place between you and , however, we do not record phone calls and so unfortunately this is not something that I can do.” Shame that …because I can’t prove what I was promised and I can’t prove that the solicitor blatantly lied to me about what she had done. Whatever happened to customer experience? All Steele Raymond have done is closed ranks to protect their own. Us little people don’t matter. My dad was put in a terrible situation and I had to front a number of bills. We also lost our slot with the builder who was putting in alterations for my dad’s disabilities. We are now still waiting for the building work. The solicitor knew all this but they have twisted everything I said in my complaint. I will be contacting the Ombudsman but whether they will help is another thing because much of the evidence will be seen as he said/she said. My best advice to anyone thinking of using this firm…. DONT. Find a solicitors firm who record calls.

My wife and I recently purchased a house with the help of Tim Higham and his colleage Louise and the team at Steele Raymond. Tim was very clear in his communications with us, and maintained that throughout the process. Despite the delays caused by BCP, Tim kept us abreast of developments and how we could best ensure the purchase took place swiftly as indicated from the start. I would have no hesitation in recommending Tim Higham and Steele Raymond to anyone looking for a fast, clear and reputable house sale/purchase.