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Palmers Law Ltd

4.8 | 111 Reviews 111 Reviews | Certificate Provider
518 Total Company Reviews info icon Certificate Provider | info icon 518 Total Company Reviews Certificate Provider | info icon 518 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
Value for money: 92%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
Value for money: 90%
7% above
national average
90%
Success
Rate
Satisfied with outcome: 90%
8% above
national average
90%
Would
Recommend
Would recommend to friends and family: 90%
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
The Law Society accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.8 /5 111 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for its expertise in conveyancing, probate, wills, lasting powers of attorney, estate administration, property sales and purchases, employment settlement agreements and related legal matters. The team is seen as highly knowledgeable, thorough and efficient, with strong attention to detail and good legal judgement. Clients particularly value their clear communication, prompt responses, proactive updates, and ability to explain complex matters in plain English. The firm is also frequently described as approachable, friendly, caring, patient and supportive, helping to make stressful or emotional processes feel smooth and manageable.

Easy to reach
Clear explanations
Highly professional
Prompt responses
Compassionate support
Knowledgeable advice
Efficient service
Proactive updates
Friendly team
Stress-free process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Updating my current Will

I had to update my Will as previous solicitor had retired. Very professional and friendly service. Would highly recommend PalmersLaw in Rayleigh.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with our team at Palmers Solicitors. We always strive to provide the best service, and we’re glad to hear that Sabreena and the rest of the team were able to meet these high standards for you.

0
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Profile image of Avoid

Avoid

Wills, Trusts & Probate

Would not recommend

Palmerslaw dealt with my fathers estate. I was a beneficiary and my sister and brother were executors. My sister dealt with my fathers finances keeping full records of all his accounts. The estate did not qualify for inheritance tax and as such was a fairly simple probate matter. Palmerslaw and in particular Donna Smy took a year to finalise the probate on his estate. My brother identified a lot of mistakes in the accounts presented by Smy which needed to be rectified. Further when the finances were collected Palmerslaw held onto the money for months without distribution of the funds. My brother locked horns with them time after time concerning their delay after delay. In answer to complaints they replied with word salad saying nothing. Like most of these multiple law firms they promise much and deliver little for high fees. Anybody reading this review I would advise do not touch this firm. Look for a small firm with good reviews. These large amalgamations are only interested in money, how much they can extract and for how long. My brother has washed his hands of them in disgust now they are out of our lives but I wanted to write this review to warn others not to make the mistake we made.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. We are unable to recognise you as a client, as you haven't left your name, but we take all feedback of this nature seriously. Estate files can take up to 18 months in some instances, even where the matter seems fairly simple. However, we always work quickly to resolve any issues that are raised with us and so we would welcome the opportunity to discuss this matter with you directly. Although we operate across many offices, we remain a proudly independent firm, which upholds the highest professional standards.

1
Collected on: ReviewSolicitor collection source logo
Profile image of Georgina Barrett

Georgina Barrett

Verified
Wills, Trusts & Probate

Thank you, Louise

Louise was very kind to me, helping me understand everything. Thank you, that seems so normal, but I mean it so much.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. It's brilliant to hear that Louise was able to provide you the right support and we will be sure to pass on your kind comments to her. If we can provide you any future advice or guidance, please do not hesitate to get in touch with us again.

0
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Profile image of Angela  Savill

Angela Savill

Excellent service from start to finish.

My mother and I were made executors of my uncle’s Will. When he died, though we had a rough idea of what being an executor entails, we really didn’t know what was expected of us; the process etc. With the guidance, support and expertise of Siobain Moore and her team at Palmerslaw we needn’t have worried. Communication was excellent, no question was too much and explanations were clear. They were at the end of the telephone (or an email). The process, though it took just over a year, was relatively smooth and dealt with sensitively and supportively; understanding we had just lost someone dear to us. We (my mother and I) had used Palmerslaw before when buying our respective houses; both of us had had good experiences so we didn’t hesitate when this situation arose. We would certainly recommend Palmerslaw.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. We're very pleased to hear that Siobain and the rest of the team provided you the right support! If we can provide any further advice or guidance, please do get in touch with us.

0
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Tracy Butler

Verified

My Will

Louise Welch explained and listened to my position and wishes. She was extremely helpful and professional at all times making the process less intimidating and upsetting.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing! We're incredibly pleased to hear that Louise was able to provide you with the service we strive to provide at Palmers Solicitors. If we can provide you any future advice, please do not hesitate to get in touch.

0
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Other Reviews

Profile image of Eamon Convery

Eamon Convery

Eamon

I would not reccomend Palmers law to anyone in fact i would instruct peoplw to avoid them. My family hired palmers law to oversee the probate estate of a family member in london. We live in Ireland and trusted palmers law to carry out all the necessary legal reqirements associated with this case. They showed tremendous levels of incompentance throughout our exhaustive dealings with them. Continually changing solicitor dealing with our case and ignoring phone calls and letters from us enquiring if they were actually working on the case. Eventually they blundered their way to the end of the process and got everything finished and issued a letter of completion along with their bill. Time passed by then out of nowhere we recieved a letter from palmers basically telling us they had made another large blunder and there was an outstanding bill to pay to HMRC which they fogot about. This caused much anguish to family members involved as we were led to believe that all was done. The final straw was when they issued a demanding letter to the family the day preceeding my elderly mother's death. Totally discouraged by my experience with unprofessional Palmers law.

A representative from Palmers Law Ltd responded to this review

Hi Eamon, Thank you for taking the time to provide feedback on our services. We uphold the highest standards of professional conduct and client care at Palmers Solicitors and so we take your comments seriously. We would welcome the opportunity to speak with you about your comments, so please get in touch with our team at the earliest opportunity to discuss your matters

0
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Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
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Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

1
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Profile image of Vince

Vince

Vince

Sabreena has done an excellent professional job obtaining probate and advising on my late father’s estate. She was first-class from the very beginning, showing compassion for our loss, giving clear, concise and transparent advice throughout and was diligent in collecting funds and distributing to beneficiaries. Nothing was too much trouble and queries were dealt with quickly and in a friendly manner. Having worked in a leading global law firm for over 40 years, I know what elite service looks like - and that is exactly what I received from Sabreena and Palmers.

A representative from Palmers Law Ltd responded to this review

Dear Vince, Thank you for taking the time to leave such a thoughtful review. We are truly grateful for your kind words and delighted to hear that Sabreena provided the high level of service and support you needed during what must have been a difficult time. Sabreena prides herself on delivering compassionate and clear advice, and your recognition of her diligence and care is great to hear. Please do not hesitate to reach out if we can assist you again in the future.

0
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norman

norman

We used Palmerslaw for both probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend them. Ann Webb

0
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Reviews

4.6 /5 518 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for its expertise in conveyancing, probate, wills, lasting powers of attorney, estate administration, property sales and purchases, employment settlement agreements and related legal matters. The team is seen as highly knowledgeable, thorough and efficient, with strong attention to detail and good legal judgement. Clients particularly value their clear communication, prompt responses, proactive updates, and ability to explain complex matters in plain English. The firm is also frequently described as approachable, friendly, caring, patient and supportive, helping to make stressful or emotional processes feel smooth and manageable.

Easy to reach
Clear explanations
Highly professional
Prompt responses
Compassionate support
Knowledgeable advice
Efficient service
Proactive updates
Friendly team
Stress-free process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Updating my current Will

I had to update my Will as previous solicitor had retired. Very professional and friendly service. Would highly recommend PalmersLaw in Rayleigh.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with our team at Palmers Solicitors. We always strive to provide the best service, and we’re glad to hear that Sabreena and the rest of the team were able to meet these high standards for you.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Avoid

Avoid

Wills, Trusts & Probate

Would not recommend

Palmerslaw dealt with my fathers estate. I was a beneficiary and my sister and brother were executors. My sister dealt with my fathers finances keeping full records of all his accounts. The estate did not qualify for inheritance tax and as such was a fairly simple probate matter. Palmerslaw and in particular Donna Smy took a year to finalise the probate on his estate. My brother identified a lot of mistakes in the accounts presented by Smy which needed to be rectified. Further when the finances were collected Palmerslaw held onto the money for months without distribution of the funds. My brother locked horns with them time after time concerning their delay after delay. In answer to complaints they replied with word salad saying nothing. Like most of these multiple law firms they promise much and deliver little for high fees. Anybody reading this review I would advise do not touch this firm. Look for a small firm with good reviews. These large amalgamations are only interested in money, how much they can extract and for how long. My brother has washed his hands of them in disgust now they are out of our lives but I wanted to write this review to warn others not to make the mistake we made.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. We are unable to recognise you as a client, as you haven't left your name, but we take all feedback of this nature seriously. Estate files can take up to 18 months in some instances, even where the matter seems fairly simple. However, we always work quickly to resolve any issues that are raised with us and so we would welcome the opportunity to discuss this matter with you directly. Although we operate across many offices, we remain a proudly independent firm, which upholds the highest professional standards.

1
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Crime/ Criminal Defence

cps case

very thorough, professional and lovely chap

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us a review. It's great to hear that Jeremy was able to assist you properly in your matter. Please don't hesitate to get in touch with us if you need any further advice.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Georgina Barrett

Georgina Barrett

Verified
Wills, Trusts & Probate

Thank you, Louise

Louise was very kind to me, helping me understand everything. Thank you, that seems so normal, but I mean it so much.

Solicitors tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. It's brilliant to hear that Louise was able to provide you the right support and we will be sure to pass on your kind comments to her. If we can provide you any future advice or guidance, please do not hesitate to get in touch with us again.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Shereen

Shereen

A seamless home buying journey thanks to Brooke and Team

Brooke was absolutely fantastic throughout the entire process of purchasing my home. I genuinely could not have asked for better support, communication, or guidance. You often hear stories about the stresses and challenges of the home buying process, but my experience with Brooke and her team was nothing short of excellent. I was kept informed every step of the way and never once had to chase for an update. Even when Brooke was on leave, a member of her team would proactively get in touch and keep me updated on progress. The level of professionalism, responsiveness, and care shown throughout made what can be a very stressful process feel seamless and straightforward. A huge thank you to Brooke and the entire team for their outstanding support. I am incredibly grateful for all the help and guidance provided along the way. They truly made the whole experience smooth and enjoyable, and I wouldn't hesitate to recommend them to others

Legal experts tagged in
this review

A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It's fantastic to hear that Brooke and the rest of the team were able to deliver the industry-leading service that we strive to provide here at Palmers Solicitors. Please don't hesitate to get in touch with us if you need any further advice.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Billy Smith

Billy Smith

Housing & Property

Billy

Have just used Palmers for my recent house move and had both James and Erin working on my case, both were easily reachable and informative on how we were progressing. We didn't give them an easy timeframe to work with due to unforseen circumstances but they really put the work in when it mattered and got us completed on time. Honestly couldn't recommend these guys enough.

Legal experts tagged in
this review

A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to share your experience with us. We're incredibly pleased to hear that the service James, Erin, and the rest of the team provided were able to meet your expectations. If we can provide you any further assistance in the future, please do not hesitate to get in touch.

0
Collected on: Google collection source logo
Profile image of Eamon Convery

Eamon Convery

Eamon

I would not reccomend Palmers law to anyone in fact i would instruct peoplw to avoid them. My family hired palmers law to oversee the probate estate of a family member in london. We live in Ireland and trusted palmers law to carry out all the necessary legal reqirements associated with this case. They showed tremendous levels of incompentance throughout our exhaustive dealings with them. Continually changing solicitor dealing with our case and ignoring phone calls and letters from us enquiring if they were actually working on the case. Eventually they blundered their way to the end of the process and got everything finished and issued a letter of completion along with their bill. Time passed by then out of nowhere we recieved a letter from palmers basically telling us they had made another large blunder and there was an outstanding bill to pay to HMRC which they fogot about. This caused much anguish to family members involved as we were led to believe that all was done. The final straw was when they issued a demanding letter to the family the day preceeding my elderly mother's death. Totally discouraged by my experience with unprofessional Palmers law.

A representative from Palmers Law Ltd responded to this review

Hi Eamon, Thank you for taking the time to provide feedback on our services. We uphold the highest standards of professional conduct and client care at Palmers Solicitors and so we take your comments seriously. We would welcome the opportunity to speak with you about your comments, so please get in touch with our team at the earliest opportunity to discuss your matters

0
Collected on: Google collection source logo
Profile image of Laura Wallage

Laura Wallage

Housing & Property

Laura

We recently appointed Palmers to assist with the sale and purchase of our home. Throughout the process, the entire team was professional, hardworking, and highly responsive. We always felt that they had our best interests at heart and were committed to achieving the best possible outcome for us. As we were so pleased with the service and the positive working relationship we had built, we also chose to instruct Palmers to assist with preparing our wills. Laura was incredibly supportive throughout, making the process simple, straightforward, and stress-free. Overall, we were extremely pleased with the service we received and would not hesitate to recommend Palmers Solicitors to anyone looking for professional and reliable legal support.

Legal experts tagged in
this review

Hi Laura, Thank you for your incredibly kind review. We are extremely pleased to hear that Laura and the rest of the team here at Palmers Solicitors were able to deliver the industry leading service we strive to provide. Please don't hesitate to get in touch with us again if you need any further advice.

1
Collected on: Google collection source logo
Profile image of Arian Vaziri

Arian Vaziri

Crime/ Criminal Defence

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Solicitors tagged in
this review

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

0
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Profile image of Adam

Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

0
Collected on: Google collection source logo

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