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Palmers Law Ltd

4.9 | 130 Reviews 130 Reviews | Document Storage
494 Total Company Reviews info icon Document Storage | info icon 494 Total Company Reviews Document Storage | info icon 494 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.9 /5 130 Reviews
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Rating

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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of JP

JP

Verified
Wills, Trusts & Probate

Amazing, professional, understanding and successful .

I cannot stress how strongly I would recommend anyone to instruct Erin Duffy. From the first day to the last day she has been professional, insightful, understanding and most importantly human. She guided us through a long, tricky and emotional case to a successful conclusion. We cannot thank her enough.

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Debbie

Verified
Wills, Trusts & Probate

Dad's Will and Probate

I recently instructed Louise Welch to assist with probate following my dad's passing. This was an incredibly difficult time but Louise Welch made the legal process straightforward and manageable. Louise was compassionate, patient with my questions, and kept me fully informed at every stage. I highly recommend Louise Welch to anyone needing expert, empathetic guidance during probate.

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

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Ann

Verified
Wills, Trusts & Probate

Excellent Service

We used Palmers Law Rayleigh for both Probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend.

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Other Reviews

Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

0
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Profile image of Vince

Vince

Vince

Sabreena has done an excellent professional job obtaining probate and advising on my late father’s estate. She was first-class from the very beginning, showing compassion for our loss, giving clear, concise and transparent advice throughout and was diligent in collecting funds and distributing to beneficiaries. Nothing was too much trouble and queries were dealt with quickly and in a friendly manner. Having worked in a leading global law firm for over 40 years, I know what elite service looks like - and that is exactly what I received from Sabreena and Palmers.

A representative from Palmers Law Ltd responded to this review

Dear Vince, Thank you for taking the time to leave such a thoughtful review. We are truly grateful for your kind words and delighted to hear that Sabreena provided the high level of service and support you needed during what must have been a difficult time. Sabreena prides herself on delivering compassionate and clear advice, and your recognition of her diligence and care is great to hear. Please do not hesitate to reach out if we can assist you again in the future.

0
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norman

norman

We used Palmerslaw for both probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend them. Ann Webb

0
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Profile image of Wendy

Wendy

Wendy

Palmers Law grays - Brooke Barns - highly recommended. I have used Brooke for Many private house purchases and sales and also through a Ltd company, every time Brooke handles everything with ease, she is exceptionally efficient and extremely professional. Thank you Brooke

Legal experts tagged in
this review

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Brooke was able to meet these high standards for you.

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Profile image of Rachel

Rachel

Rachel

Palmers' Solicitor Mrs McKenzie advised my Dad about his will. She was very thorough and thought of things that didn't occur to him. She "went the second mile" for him, which was very kind of her. He was worried about his situation and she put his mind at rest.

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Reviews

4.6 /5 494 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

clear explanations
prompt response
excellent communication
professional staff
knowledgeable team
helpful guidance
timely service
approachable solicitor
thorough work
highly recommended

ReviewSolicitors Review List

Profile image of JP

JP

Verified
Wills, Trusts & Probate

Amazing, professional, understanding and successful .

I cannot stress how strongly I would recommend anyone to instruct Erin Duffy. From the first day to the last day she has been professional, insightful, understanding and most importantly human. She guided us through a long, tricky and emotional case to a successful conclusion. We cannot thank her enough.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Debbie

Debbie

Verified
Wills, Trusts & Probate

Dad's Will and Probate

I recently instructed Louise Welch to assist with probate following my dad's passing. This was an incredibly difficult time but Louise Welch made the legal process straightforward and manageable. Louise was compassionate, patient with my questions, and kept me fully informed at every stage. I highly recommend Louise Welch to anyone needing expert, empathetic guidance during probate.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Gold Star Service

Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Ann

Ann

Verified
Wills, Trusts & Probate

Excellent Service

We used Palmers Law Rayleigh for both Probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Arian Vaziri

Arian Vaziri

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

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Profile image of Richard Jones

Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

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Profile image of Adam

Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

0
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Profile image of mark daniels

mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

0
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Profile image of James Denmark

James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

Legal experts tagged in
this review

Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

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