Lisa Ross
Housing & Property
Lisa
"Pamela and Chris have been amazing they handled my parents estate and selling of the property. Highly recommend quick easy and seamless through a difficult time for the family.\nThank you!"
W&AS Bruce LLP
Family Law
|
676 Total Company Reviews
Family Law
|
676 Total Company Reviews
80 St Margaret Street, DUNFERMLINE, Fife, KY12 7PE
Accepting new clients
80 St Margaret Street, DUNFERMLINE, Fife, KY12 7PE
Regulated by:
The Law Society of Scotland
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W&AS Bruce LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
8%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
13%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.7/5
Initial Impressions
4.8/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.8/5
Value for money
4.7/5
Accreditations
W&AS Bruce LLP are accredited by
Description
W&AS Bruce is a Scottish legal firm which have been helping to support and prepare families, individuals and businesses for life’s ups and downs for almost five decades. For whatever stage in life’s journey we offer a full spectrum of services and advice given by highly trained, passionate and knowledgeable expert solicitors across our Dunfermline, Dundee, Kirkcaldy, Broxburn and Burntisland offices.
Rankings by area of expertise
The rankings below show the areas of expertise that W&AS Bruce LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
W&AS Bruce LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
16%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
16% above
national average
Success
Rate
Rate
Satisfied with outcome
17%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
17% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
5.0/5
Value for money
4.9/5
Accreditations
W&AS Bruce LLP are accredited by
Description
W&AS Bruce is a Scottish legal firm which have been helping to support and prepare families, individuals and businesses for life’s ups and downs for almost five decades. For whatever stage in life’s journey we offer a full spectrum of services and advice given by highly trained, passionate and knowledgeable expert solicitors across our Dunfermline, Dundee, Kirkcaldy, Broxburn and Burntisland offices.
Rankings by area of expertise
The rankings below show the areas of expertise that W&AS Bruce LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Pinned Reviews
Ann McArthur
Wills, Trusts & Probate
Ann
"Difficult circumstances losing my brother led me to enlisting the services of w and as Bruce.Firstly Chris our solicitor at Dunfermline branch was empathetic caring and professional from the start and showed me where to go with everything that needed to be done.He"
Meet the team of W&AS Bruce LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Selina Mackay
Partner
4.6
|
11 Reviews
Annie Thomson
Paralegal
5.0
|
19 Reviews
Christopher Campbell
Partner
4.6
|
7 Reviews
Gillian Dyer
Accreditated Paralegal
5.0
|
33 Reviews
Llaura Burton-Phillipson
Accreditated Paralegal
5.0
|
22 Reviews
Pamela Fascia
Residential Conveyancing Paralegal
5.0
|
15 Reviews
Robyn MacNeil
Solicitor
5.0
|
19 Reviews
Helen Gibb
Accredited Paralegal
4.7
|
13 Reviews
Eilidh McCreadie
Solicitor
5.0
|
11 Reviews
Meet the team of W&AS Bruce LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Gillian Dyer
Accreditated Paralegal
5.0
|
33 Reviews
Llaura Burton-Phillipson
Accreditated Paralegal
5.0
|
22 Reviews
Robyn MacNeil
Solicitor
5.0
|
19 Reviews
Annie Thomson
Paralegal
5.0
|
19 Reviews
Pamela Fascia
Residential Conveyancing Paralegal
5.0
|
15 Reviews
Helen Gibb
Accredited Paralegal
4.7
|
13 Reviews
Eilidh McCreadie
Solicitor
5.0
|
11 Reviews
Selina Mackay
Partner
4.6
|
11 Reviews
Christopher Campbell
Partner
4.6
|
7 Reviews
Caroline Beattie
Office Manager
0.0
|
0 Reviews
Contact & Locations - W&AS Bruce LLP
Opening hours
| Monday | 09:00–17:00 | |
| Tuesday | 09:00–17:00 | (Open) |
| Wednesday | 09:00–17:00 | |
| Thursday | 09:00–17:00 | |
| Friday | 09:00–17:00 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
80 St Margaret Street, DUNFERMLINE, Fife, KY12 7PE
Reviews
4.7
/5
31 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about W&AS Bruce LLP
Clients praise the firm’s expertise in residential conveyancing, including first-time purchases, sales, remortgages, probate, wills, powers of attorney, trusts and family matters. Reviews consistently highlight clear guidance through complex legal processes, accurate advice and efficient handling of transactions. Client-valued soft skills include excellent communication, responsiveness, patience, empathy and reassurance, with staff described as friendly, approachable and supportive. Many clients say the firm keeps them fully updated, explains legal jargon clearly and helps make stressful situations feel smooth, straightforward and stress free.
Excellent communication
Smooth process
Professional service
Prompt responses
Friendly team
Knowledgeable advice
Stress free
Kept updated
Efficient handling
Clear explanations
ReviewSolicitors Review List
Les
Family Law
A very professional and friendly service.
Selina and her team were extremely helpful and professional in my recent divorce. I would recommend them. Thanks
Legal experts tagged in
this review
Caroline Beattie
Thank you Les for taking the time to leave Selina your 5 star review, this is very much appreciated. We are happy that we were able to provide you with a positive experience.
CMC
Family Law
No Good For Fathers. Separation, child abduction or Parental Alienation Cases - Look Elsewhere
From the off - no face to face meetings...other than to take £750 up front retainer - even then when I asked to see Selina (apparently a Family Law Specialist Solicitor) I was told by Cameron she was working from home, but just as my card was swiped in reception - who should walk out of the office but Selina herself. The first lie then - should have trusted my gut there and then. Did have an initial telephone discussion with Selina - this was fine - she said all the right things and that filled me with confidence, to get me on board. However, it became evident that Selina only becomes a name/signatory on the paperwork pantomime of the back and forth between her and her fellow solicitor pal in Perth representing my other half. On the initial phone discussion with Selina - she advised that she and Duncan MacKinnon of McCash and Hunter both sit side by side on the Family Panel (or a board to that effect within the court) and when I directly asked her if that was a problem for her to go head to head with the other solicitor - she said no but I realised about a few weeks in that I was getting played - the back and forth being a pantomime production of us asking A,B,C and only getting answers (or half answers) to A. Completely strung out in a bid to extend your bill. The mothers side calls the shots. This is extremely concerning as BOTH these solicitors are meant to have the child's welfare at heart (both sit on the family panel or whatever they called it at the court) but actually are following the age old line - if the mother is clearly telling her side of the story then that is what they go with. The dad doesn't stand a chance but will get drained of their wages. In summary - two months in, a £1150 bill and nothing to show for it. No parental agreement (for the child), no further forward with selling the house or buying my partner out the property, four hours contact (dictated by the mother) with my child in nearly 3 months now. That is not in the child's best interests or welfare. Other areas of concern - you think you are signing up to Selina - I spoke to her once - all emails come from underlings with mis-spellings, bad grammar etc. Not what you expect at a huge hourly rate. Also sign you up to a £250 a month standing order but then refuse to proceed with your case unless you give them interim payments (£500) over and above. Felt like just a number on their books. Perhaps taking too many clients on or too many holidays - or both. Good at mis-spelling my name, as well as rushed Friday 4.30pm calls about the Saturday/next day contact from yet another underling who I have never dealt with - Darci this time. Sounded like an intern/young apprentice as yet again - the person I should have been dealing with was on holiday/not in the office. Walked away from this firm as don't mind spending money and seeing progress - but for this large sum of money achieved absolutely zero. Am compiling my complaint to put to the ombudsman / Scottish Legal Complaints Commission. I am not putting this review on here for a response from W&AS Bruce - but rather to make aware other Fathers to not use this solicitor. It is not good value for money, you will achieve nothing here other than stress and wage drain.
Caroline Beattie
As you will appreciate solicitors, given the nature of our work, do not have the ability to respond to a review in the same free manner in which it is written. This is the first time that I have had to be given advanced warning of review content due to review platform’s concerns over false and defamatory content. After reflection, I have not taken issue with the printing of the contents on the basis that we are permitted to provide a response. Myself and my team - Helen (my trusted Paralegal, who does not appear to have a mention in your commentary) Cameron (our Paralegal in training) and Darci (our Trainee Solicitor and newest recruit), all of whom you derogatorily refer to as “underlings” have a very different view of our brief but intensive period of interaction. I will be provided the opportunity to provide an unfettered response in due course, within what my governing body views as the appropriate forum. What I am able to say in this forum is that we do not “lie” to clients. You arrived at our office just after opening. Cameron was unaware I was changing my arrangements for that day. Myself and Mr MacKinnon are among a number of trustees on the board of the charity, Relationships Scotland. I am grateful to say that I have, over my last twenty years of practice, developed strong and amicable relationships with many solicitors in the Fife Faculty as well as Perth and Dundee. This has improved my ability to do good work for my clients. The nature of court work is such that there is a professional camaraderie that is not found in other areas of practice and I am privileged to be part of it. Despite our amicable connections, solicitors always act in the best interests of their client. Clients are provided a clear indication of fees at the outset, and prior to any formal instruction. The level of fees represents the intensity of the work undertaken, not necessarily the length of a case. I always voice concerns with my clients if I feel they are accruing unnecessary legal fees by not using my time wisely. I am pleased to say, with our new trainee having started that the Dunfermline office is once again able to offer Legal Aid to those who are eligible. Appointments are available for face to face, telephone call or teams. Lastly, your review exhibits the highly emotive nature of a solicitor’s day to day work. We deal with a volume of cases. This is necessary to survive as a business and to enable us to continue providing much needed services for which there is a heavy demand. We must prioritise certain cases over others where necessary, but treat all cases with equal importance. The content of your email significantly undermines the time and attention provided to your case and the sound advice (whether agreeable or not) provided. Selina Mackay Partner
Elizabeth Wilson
Verified
This review was submitted by a verified client of W&AS Bruce LLP.
Family Law
Five star service, for a fair price.
Janine was knowledgeable, attentive and did exactly what was required. I thoroughly recommend WAS Bryce to anyone. Their service is second to none.
Legal experts tagged in
this review
Caroline Beattie
Thank you Elizabeth for taking the time to leave Janine your 5 star review, this is very much appreciated. We look forward to working with you again in the future.
Scott
Family Law
Fixed Fee Divorce
Helen was very professional and good to deal with. Recommended.
Legal experts tagged in
this review
Caroline Beattie
Thank you Scott for leaving Helen your 5 star review, this is very much appreciated. We are happy we were able to provide you with a positive experience.
Mark
Family Law
Reliable, trustworthy and great advice.
Our dealings with Barbara have been excellent. The company provides great service and is not overpriced. Will always use them. Thanks for all your hard work.
Legal experts tagged in
this review
Caroline Beattie
Thank you Mark for taking the time to leave Barbara your 5 star review, this is very much appreciated. We are pleased that we have been able to provide you with a positive experience and look forward to working with you again in the future.
Other Reviews
Kieran Jukes
Family Law
Kieran
Excellent and detailed service from Helen and the team at W & AS Bruce. Highly recommend
Legal experts tagged in
this review
Caroline Beattie
Thank you Kieran for taking the time to leave Helen and the team your 5 star review, this is very much appreciated. We are happy we were able to support you during this time.
Sheree Pritchard
Family Law
Sheree
Helen, was amazing at sorting out my divorce. Nothing was a problem at all and always there for you if need. 100% recommend.
Legal experts tagged in
this review
Caroline Beattie
Thank you Sheree for taking the time to leave your feedback and for leaving Helen your 5 star review, this is very much appreciated. If you require any assistance in the future with anything, please do not hesitate to get in touch.
Iona Crosby
Family Law
Iona
Helen and Selina were so helpful and very supportive with my case, and I wouldn't hesitate to recommend them both to others!
Caroline Beattie
Thank you Iona for taking the time to leave Helen and Selina your 5 star review, this is very much appreciated. We are happy we were able to provide you with a positive experience and wish you all the best.
Caroline
Family Law
Caroline
I used W&AS Bruce for my separation and divorce. I cannot thank Helen enough for everything she did for me and also Selina. Always kept me informed as to progress and nothing was too much trouble. I would recommend Helen and Selina to anyone who is looking for help, support and guidance through any difficult family matter.
Caroline Beattie
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Lawrie
Family Law
Lawrie
Helen was amazing helping me get my divorce, highly recommend❤️
Legal experts tagged in
this review
Caroline Beattie
Thank you Lawrie for taking the time to leave Helen your 5 star review, this is very much appreciated. We are happy we were able to provide you with a positive experience.
Reviews
5.0
/5
676 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about W&AS Bruce LLP
Clients praise the firm’s expertise in residential conveyancing, including first-time purchases, sales, remortgages, probate, wills, powers of attorney, trusts and family matters. Reviews consistently highlight clear guidance through complex legal processes, accurate advice and efficient handling of transactions. Client-valued soft skills include excellent communication, responsiveness, patience, empathy and reassurance, with staff described as friendly, approachable and supportive. Many clients say the firm keeps them fully updated, explains legal jargon clearly and helps make stressful situations feel smooth, straightforward and stress free.
Excellent communication
Smooth process
Professional service
Prompt responses
Friendly team
Knowledgeable advice
Stress free
Kept updated
Efficient handling
Clear explanations
ReviewSolicitors Review List
Leanne
Housing & Property
Complicated re-mortgage
Julie from Burntisland store really helped me through a complicated re-mortgage. I had help from Scottish government when buying 5 years ago and did not realise how difficult it would be to realise funds for home improvements. Julie kept me informed throughout the whole process, with quick replies to all my questions. Would highly recommend
Legal experts tagged in
this review
Caroline Beattie
Thank you Leanne for taking the time to leave Julie your 5 star review, this is very much appreciated. We were happy that we could support you during this time. We look forward to working with you again in the future.
Abby & Dylan
Verified
This review was submitted by a verified client of W&AS Bruce LLP.
Housing & Property
Five star service
We’ve just completed on the purchase of our first home with the help from Omar and Denise at W& AS Bruce. Can’t recommend them enough, from their excellent market advice during the offering process, to keeping us updated every step of the way and then completing on our date of entry with no delays. They really made a new and scary time all that much easier for us and we would highly recommend.
Legal experts tagged in
this review
Caroline Beattie
Thank you Abby & Dylan for taking the time to leave Omar and Denise your 5 star review, this is very much appreciated. Buying your first home can be one of the most scary things we do in our lives, and we are happy that we were able to support you through this. We look forward to working with you again in the future and we wish you all the best in your first new home together.
Anonymous
Verified
This review was submitted by a verified client of W&AS Bruce LLP.
Housing & Property
House sale
Sale of my house was smooth and professional no issues from start to finish all went smoothly
Legal experts tagged in
this review
Caroline Beattie
Thank you for taking the time to leave Janine your 5 star review, this is very much appreciated. We look forward to working with you again in the future.
Elaine Sutherland
Verified
This review was submitted by a verified client of W&AS Bruce LLP.
Housing & Property
House Sale
Excellent service from start to finish by Janine and her team for the sale of my mother’s house. What would normally be a stressful process went very smoothly and to plan. Thank you to all involved.
Legal experts tagged in
this review
Caroline Beattie
Thank you Elaine for taking the time to leave Janine and the team your 5 star review, this is very much appreciated. We are happy that everything went smoothly and to plan for you. We look forward to working with you again in the future.
D. Stewart
Verified
This review was submitted by a verified client of W&AS Bruce LLP.
Wills, Trusts & Probate
Zero Issues
Exceptional service. I've used W & AS Bruce a few times now and I will be using them again. They are professional, knowledgeable, friendly. They are competitively priced and easily reachable. There's nothing bad to say. Use them.
Legal experts tagged in
this review
Caroline Beattie
Thank you for taking the time to leave your 5 star review, this is very much appreciated. We look forward to working with you again in the future.
Other Reviews
caelyn reid
caelyn
Detailed and kept in touch our whole journey with buying our first home, reasonably priced for a good service
Kieran Jukes
Family Law
Kieran
Excellent and detailed service from Helen and the team at W & AS Bruce. Highly recommend
Legal experts tagged in
this review
Caroline Beattie
Thank you Kieran for taking the time to leave Helen and the team your 5 star review, this is very much appreciated. We are happy we were able to support you during this time.
Fletcher Makin
Housing & Property
Fletcher
Janine Toland from the Broxburn office handled the conveyancing for my recent investment property purchase, and I couldn’t have been more impressed with the service. From the initial consultation right through to completion day, Janine’s attention to detail, professionalism and customer service were second to none. Her support colleagues were equally helpful and always on hand when needed, making the whole process as smooth and straightforward as possible. I would have no hesitation in recommending the firm and look forward to working with them again in the future.
Legal experts tagged in
this review
Caroline Beattie
Thank you Fletcher for taking the time to leave Janine and the team your 5 star review, this is very much appreciated. We are happy that we were able to support you during this process, and look forward to working with you again in the future.
Daniel Stewart
Housing & Property
Daniel
I've used W & AS Bruce to buy twice and sell twice. Each time they have been outstanding. All of the staff I've been in contact with have been friendly and knowledgeable. Janine has worked through serious land registry issues for me and I would highly recommend everyone to use her services. I'll be emailing them again when the time comes for us to buy our next home, 100%.
Legal experts tagged in
this review
Caroline Beattie
Thank you Daniel for taking the time to leave Janine and the team your 5 star review, this is very much appreciated. We are happy that we have continued to provide you with a positive experience, and look forward to working with you again when you come to buy your next home.
Artur K
Housing & Property
Artur
Caitlin has taken me through first property purchase. Always clear in communication, never missed a bit. Would recommend to anyone that's about to buy their first property.
Legal experts tagged in
this review
Caroline Beattie
Thank you Artur for leaving Caitlin your 5 star review, this is very much appreciated. We are happy we were able to support you on your very first property purchase. We look forward to working with you again in the future, and all the best in your first new home.
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