Osbornes Law

I highly recommend Serena Sandhu of Osbornes Solicitors! I would like to express my sincere gratitude to her in respect to my children matter and for her dedication, hard work, and support throughout the entire process. She provided great professionalism and provided invaluable assistance. I felt that my case was in safe hands. I truly appreciate the communication, time, and effort she put into bringing my case to a successful conclusion.

If they did your will, read it carefully. Better still, get a firm who knows what they’re doing.

I attempted to contact this firm regarding a serious housing issue affecting my ability to access my home as a disabled tenant. I initially tried to submit an enquiry through their website, but the form failed to submit due to a technical error. I then emailed my enquiry directly on 24 March, including a completed assessment form. Despite the urgency of the matter and the detailed information provided, I did not receive any acknowledgement or response. This was disappointing, particularly given the nature of the issue and the firm’s stated expertise in housing and community care matters. A simple acknowledgement or indication of whether the firm could assist would have been appreciated. Based on my experience, communication at the initial enquiry stage could be significantly improved

I contacted the firm via web contact form - I was contacted by Heena Shah, we had an initial chat & all seemed very promising. She said she would provide an estimate, & knew my matter was time sensitive. She then proceeded to totally ghost me, ignore my chasing emails, and didn't get back to me, so I lost precious time. Very unprofessional & not a good example for this company

Andreea provided an exceptional service for what could have been a very stressful time, she worked exceptionally hard and went above and beyond, and I would highly recommend her. I am grateful for everything she accomplished for me.

Legal experts tagged in
this review

Andreea Petrache

Maria Elliot at Osborne’s Law acted as our solicitor throughout the sale of our leasehold flat and purchase of our new home — a process that proved far more complex and challenging than anticipated. Maria was exceptional throughout. She was thorough, honest, calm under pressure and always had our best interests at heart. When serious complications arose she navigated every obstacle with professionalism and expertise. She was always responsive, kept us informed at every stage and gave us clear, honest advice even when the news was difficult. In what was an incredibly stressful process, her steadiness and dedication made an enormous difference. We would not hesitate to recommend Maria to anyone buying or selling property, particularly in complex leasehold transactions. She is simply outstanding at what she does. Thank you Maria — we are so grateful.

I would like to personally thank Barbara from Osbornes Law for her help, support, and professionalism. I had serious problems with my leg, and Barbara organised all the necessary medical appointments and examinations for me. Thanks to her help, I also received compensation. Furthermore, thanks to her support, the pain in my leg has significantly reduced, and I feel much better. Barbara was always helpful, supportive, and dedicated to making sure everything was organised properly. I am sincerely grateful to Barbara for everything she has done for me. Thank you so much for your care, support, and excellent work!

Extremely Rude and Unprofessional Customer Service I have never experienced such a disappointing level of customer service from a company. I contacted Osbornes Law seeking assistance regarding an incident where I was stuck in a lift, and the woman I spoke to was extremely rude and dismissive. She abruptly ended the call without providing any explanation or showing any basic level of courtesy. When I called back to address her behaviour, rather than acknowledging what had happened, she claimed that the call had ended because of a problem with the line. The entire interaction was incredibly unprofessional and left me genuinely shocked by the way I was spoken to. As someone who runs my own business, I understand how important clients, customers and first impressions are. Every interaction matters, and treating people with respect should be the bare minimum, especially when someone is reaching out for help. Unfortunately, my experience with Osbornes Law was the complete opposite. I found the attitude I encountered unacceptable, and I sincerely hope the company takes customer service and staff professionalism more seriously. Regardless of how busy someone may be, there is no excuse for speaking to people rudely or ending a call without explanation. This experience has left a very poor impression of the firm, and I would expect a much higher standard of professionalism from a company of this nature.

We were put in contact with Christopher Clue through Serena Sandhu following an urgent landlord and tenant matter that arose at the last minute. Serena was incredibly helpful and understanding of the situation, taking the time to understand the issue and promptly putting us in touch with Christopher. Despite the short notice, Christopher was able to assist us with the matter and ensure everything was dealt with efficiently. We are extremely grateful to both Serena and Christopher for their professionalism, responsiveness and support during what was a particularly stressful situation. I would highly recommend their services.

I had a really positive experience with Megan Lambert throughout my claim following a traffic accident. She was always friendly, helpful and professional, and was incredibly quick to respond whenever I had any questions. Megan gave me great advice throughout the whole process and kept me updated, which made everything feel much easier and less stressful. I really appreciated how approachable she was and how quickly she dealt with everything. I’m very grateful for all her help and would definitely recommend Megan to anyone needing support with a claim.