Hayes + Storr Limited logo

Hayes + Storr Limited

5.0 | 70 Reviews 70 Reviews | Writing a Codicil
246 Total Company Reviews info icon Writing a Codicil | info icon 246 Total Company Reviews Writing a Codicil | info icon 246 Total Company Reviews

15 Meridian Way, Meridian Business Park, Norwich, Norfolk, NR7 0TA

Accepting new clients

15 Meridian Way, Meridian Business Park, Norwich, Norfolk, NR7 0TA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8016026

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Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 5.0/5
Approachability 4.9/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Description

Hayes + Storr, is a trusted Norfolk legal practice that prides itself on providing a professional and tailored service. From our six offices across Norfolk, our expert teams advise both individuals and businesses across the county and nationwide. All of our offices are wheelchair accessible with on-site parking at most offices.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hayes + Storr Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Description

Hayes + Storr, is a trusted Norfolk legal practice that prides itself on providing a professional and tailored service. From our six offices across Norfolk, our expert teams advise both individuals and businesses across the county and nationwide. All of our offices are wheelchair accessible with on-site parking at most offices.

Rankings by area of expertise

The rankings below show the areas of expertise that Hayes + Storr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Hayes + Storr Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00 (Open)
Saturday (Closed)
Sunday (Closed)

15 Meridian Way, Meridian Business Park, Norwich, Norfolk, NR7 0TA

Reviews

5.0 /5 70 Reviews
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Clients say

What clients say about Hayes + Storr Limited

Clients praise the firm’s expertise in conveyancing, wills, probate and Powers of Attorney, with strong knowledge of legislation, tax and auction purchases. Reviewers value clear, prompt communication, attention to detail, efficiency and proactive case management. Soft skills highlighted include professionalism, approachability, patience, kindness and a welcoming reception team. Clients appreciate reliability, speed of response and the ability to explain complex matters using practical examples, making stressful situations straightforward and reassuring.

Very informative
Professional
Approachable
Thorough
Quick responses
Helpful
Clear communication
Friendly staff
Reliable
Efficient service

ReviewSolicitors Review List

Profile image of Peter Howes

Peter Howes

Wills, Trusts & Probate

Probate

I have dealt with the solicitors a few times twice with will with Margaret always able to meet face to face very helpful Then twice selling my property Claire was again so helpful always able to pop in and see her Since the reshuffle things are nit si good I went into to see about my late father’s probate was told no one was available but will get someone to call never heard back Since then I have beet unable to get appointment with anyone only via email it take days to get a reply The people are doing there best It’s the system I am not a happy bunny 😊

0
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Andrew

Wills, Trusts & Probate

Excellent care given

This firm really looked after us when they handled a complicated probate for my father. I can't recommend them enough for the help they gave me, and they were reasonable with the cost too.

1
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Other Reviews

Profile image of Liz Walker

Liz Walker

Liz

A professional and thorough service. Not only did Kieran update our Wills, he covered changes in legislation, advice on tax and Powers of Attorney. Exemplary.

Dear Liz, thank you for taking the time to leave such a wonderful review. Kieran greatly appreciates your kind feedback and is delighted to hear that you found his service professional, thorough, and informative. Your feedback is very much appreciated. H+S

0
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paul offord

paul

We found Kieran Athow to be a consummate professional when preparing our wills. He was both welcoming and approachable very polished in his manner and his knowledge and guidance made a difficult situation a whole lot easier for us.

Dear Paul, thank you for taking the time to leave such positive feedback. We are very pleased to hear that you found Kieran professional and approachable when preparing your wills. Your review is very much appreciated, and we will ensure it is shared with Kieran and the wider team. H+S

0
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BRIAN STOAKLEY

BRIAN

We had a very unexpected call in December 2023 notifying us that we were executors of a relative's will - we needed to travel 200 miles to meet with Kieran Athow to discuss all that was involved.He was particularly helpful and honest with all that was needed but also how we could do some things ourselves which would help costs in the long run.The whole situation was extremely complicated but Kieran was very patient and explained things in such a way that we understood what was going on.The nature of the will and complications that ensued meant the resolution took over 2 years.During this time we were always kept up to date with where things were up to and what was going on.We managed 3 face to face meetings (400 mile round trip!) but on each occasion we were treated with kindness and understanding - especially if running late! I would have no hesitation in recommending this firm but particularly Kieran to deal with any legal matters - we were intially at a loss as where to start but the guidance we received was first class. Brian & Barbara Stoakley

Dear Brian and Barbara, for taking the time to leave such a thoughtful review. We are very pleased to hear that Kieran was able to guide you through a complex situation with clarity, patience and care. Matters involving executorships and estates can often be challenging, particularly over an extended period, so it is good to know you felt informed and supported throughout. We also appreciate your comments regarding cost transparency and the practical advice provided along the way. We have passed your feedback on to Kieran and the wider team, and they are delighted. Thank you for your recommendation. It is greatly appreciated. H+S

0
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Jackie Hunt

Jackie

We used Hayes + Storr to re-write our wills. Kieran helped to make the process really straightforward and clearly explained what we did not understand. We found the reception staff really friendly too. We would be more than happy to use them again.

Dear Jackie, thank you for your kind feedback. We’re delighted to hear that Kieran was able to make the process of updating your Wills clear and straightforward. It’s also great to know that you found our reception team friendly and welcoming. We really appreciate your review and are delighted you would be happy to use us again. H+S

0
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Martyn Fuller

Martyn

Excellent and friendly service very professional Would highly recommend this law firm and wouldn’t use anyone else. Mr Harris explained everything clearly and was very thorough and updating our will was actually a pleasure! Also the reception staff were very friendly , welcoming, attentive and very professional. All in all an excellent team and everyone a credit to the firm Thank you guys Dr BCP Prestage & Mr M Fuller

Dear Dr Prestage and Mr Fuller, thank you for your kind feedback. We’re delighted to hear you found our service both professional and friendly, and that Mr Harris was able to guide you clearly through the process. It’s especially pleasing to know that updating your Will was a positive experience, and that our reception team made you feel welcome and well looked after. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. H+S

0
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Reviews

5.0 /5 246 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hayes + Storr Limited

Clients praise the firm’s expertise in conveyancing, wills, probate and Powers of Attorney, with strong knowledge of legislation, tax and auction purchases. Reviewers value clear, prompt communication, attention to detail, efficiency and proactive case management. Soft skills highlighted include professionalism, approachability, patience, kindness and a welcoming reception team. Clients appreciate reliability, speed of response and the ability to explain complex matters using practical examples, making stressful situations straightforward and reassuring.

Very informative
Professional
Approachable
Thorough
Quick responses
Helpful
Clear communication
Friendly staff
Reliable
Efficient service

ReviewSolicitors Review List

Profile image of Peter Howes

Peter Howes

Wills, Trusts & Probate

Probate

I have dealt with the solicitors a few times twice with will with Margaret always able to meet face to face very helpful Then twice selling my property Claire was again so helpful always able to pop in and see her Since the reshuffle things are nit si good I went into to see about my late father’s probate was told no one was available but will get someone to call never heard back Since then I have beet unable to get appointment with anyone only via email it take days to get a reply The people are doing there best It’s the system I am not a happy bunny 😊

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mitchell

Mitchell

Purchase of our first home 1 Ash Grove Cottages

Hayes + Storr and Lauren Howell in particular were very helpful offering plenty of detailed advice throughout the purchase, they gave us the confidence we needed to keep the process smooth and we will certainly be using them again the future :)

0
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Leo

Great service

Thank you Claire for a super job on our sale and purchase. We found that your attention to detail in terms of the legal conveyancing and customer service were what one would expect of the Hayes and Storr tradition. We have no hesitation in recommending Hayes and Storr and in particular Claire Burns for her hard work and reliability coupled with her professional knowledge made this a smooth transaction. L& B Georgiou

0
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nicola-leigh

Housing & Property

Hayes and storr review

We used Hayes and storr while purchasing our first property after being given notice on the rented property we were in already. Mel was brilliant, very efficient and continously kept on top of chasing a rather slow solicitor on our puchasers side to ensure this sale went through before we were made homeless with two young children. For that we will be forever grateful and will.certainly use them again in the future.

0
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Sam

Housing & Property

Excellent service - stress free!

We received an absolutely fantastic service from Mel & Polly during our house move. They made this part of the process so much easier and stress free, which we cannot thank them enough for. They kept us fully updated throughout and whenever we had a question it was promptly responded to in a clear and understandable manner. We cannot recommend Hayes + Storr highly enough! And whilst we don't plan to move for a least 10 years now - we will be sure to be in touch with them when the time comes to move again.

0
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Other Reviews

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Andrew Wilding

Andrew

Very informative and explained the details using practical scenarios. We feel very comfortable with his professionalism

0
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Peter Everett

Peter

Very pleasing experience ... points were made which had not occurred to me so these were very useful. Glad that I made the appointment.

0
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Jay

Jay

Jodie Kesseler at Hayes + Storr has been outstanding throughout my purchase of a property at auction. From the outset, Jodie was professional, approachable and incredibly thorough. Auction purchases can be time-sensitive and stressful, but she kept everything moving efficiently, communicated clearly at every stage, and was always available to answer any questions I had. Her professionalism, attention to detail and speed of execution helped ensure a smooth transaction through to completion. I always felt confident that everything was being dealt with properly, and she made what could have been a complicated process feel straightforward. I wouldn’t hesitate to recommend Jodie to anyone looking for a reliable, knowledgeable and proactive conveyancer. Thank you again for all your hard work – it was a pleasure working with you.

0
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Sue Kariolis

Sue

We have used Hayes & Storr several times now and Mel Robson & Polly Jolley have both been outstanding. They work efficiently with the utmost professionalism and would highly recommend them as a team to anyone who has conveyancing legalities required Thank you Mel & Polly :)

0
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Profile image of Liz Walker

Liz Walker

Liz

A professional and thorough service. Not only did Kieran update our Wills, he covered changes in legislation, advice on tax and Powers of Attorney. Exemplary.

Dear Liz, thank you for taking the time to leave such a wonderful review. Kieran greatly appreciates your kind feedback and is delighted to hear that you found his service professional, thorough, and informative. Your feedback is very much appreciated. H+S

0
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