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Harrowells Limited

4.9 | 48 Reviews 48 Reviews | Commercial Property
272 Total Company Reviews info icon Commercial Property | info icon 272 Total Company Reviews Commercial Property | info icon 272 Total Company Reviews

Market Place, Pocklington, York, North Yorkshire, YO42 2AQ

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Market Place, Pocklington, York, North Yorkshire, YO42 2AQ

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The Solicitors Regulation Authority

Regulator ID: 619419

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Harrowells Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Harrowells Limited are accredited by

Clinical Negligence accreditation awarded to Harrowells Limited
The Law Society accreditation awarded to Harrowells Limited
Lexcel accreditation awarded to Harrowells Limited

Description

Based in North and East Yorkshire, Harrowells is a regional law firm with a long and successful track record of offering high quality advice to businesses, families and individuals. We have local offices in York and across Yorkshire, so simply contact your nearest Harrowells office in York, St Saviourgate, Clifton Moor, Easingwold, Haxby, Pocklington, Malton, and Thirsk.

Rankings by area of expertise

The rankings below show the areas of expertise that Harrowells Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Harrowells Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Harrowells Limited are accredited by

Clinical Negligence accreditation awarded to Harrowells Limited
The Law Society accreditation awarded to Harrowells Limited
Lexcel accreditation awarded to Harrowells Limited

Description

Based in North and East Yorkshire, Harrowells is a regional law firm with a long and successful track record of offering high quality advice to businesses, families and individuals. We have local offices in York and across Yorkshire, so simply contact your nearest Harrowells office in York, St Saviourgate, Clifton Moor, Easingwold, Haxby, Pocklington, Malton, and Thirsk.

Rankings by area of expertise

The rankings below show the areas of expertise that Harrowells Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Harrowells Limited

Contact & Locations - Harrowells Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Market Place, Pocklington, York, North Yorkshire, YO42 2AQ

Reviews

4.9 /5 48 Reviews
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Rating

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Clients say

What clients say about Harrowells Limited

The firm specialises in conveyancing, probate, wills and trusts, corporate and business transactions, family/matrimonial and litigation, powers of attorney and estate planning. Clients praise clear, jargon‑free explanations, timely communication and efficient case management. Valued soft skills include empathy, professionalism, patience, approachability and supportive, reassuring client care. Reviewers highlight responsiveness, tenacity, practical problem‑solving and a personal, friendly manner that makes stressful situations easier.

clear communication
professional service
empathetic support
timely responses
knowledgeable staff
friendly approach
good value
thorough representation
proactive handling
jargon-free explanations

ReviewSolicitors Review List

Profile image of Sharon West

Sharon West

Verified
Commercial Property

Top class service

Richard Hugill recently provided support to me for a problem with a tenant. I was concerned that his rates seemed expensive but I needed to move swiftly and so progressed the issue with him. All I can say is you get what you pay for! Richard deals with things so quickly and he knows his subject inside out. I have concluded that in fact I probably saved money by using his services due to his dynamic no-nonsense actions. I hope that I am not in the position of needing his services again, but I would not hesitate to use him and to recommend him to anybody wanting a top notch solution.

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

Hi Sharon, Thank you for taking the time to leave your very positive review and the detailed comments - which help us understand what aspects of our service our clients value and appreciate. We are very glad Richard was able to sort things for you.

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David and Joyce Statner

Verified
Housing & Property

Well done again Sue Richardson

Totally professional competence served with the most pleasant of attitude that proves her clients are the most important aspect of Harrowells business

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this review

A representative from Harrowells Limited responded to this review

Many thanks for your very kind comments which we will pass on to Sue.

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Robert Aitken

Verified
Housing & Property

House sale / transfer of equity

Excellent professional and reliable service from start to finish

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this review

A representative from Harrowells Limited responded to this review

Hi Robert, Many thanks for your very positive comments which we have passed on to Kim.

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Courtney Brill

Verified
Mergers and Acquisitions Law

Business purchase

Ines was really professional, friendly and helpful! Would highly recommend!

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this review

A representative from Harrowells Limited responded to this review

Hi Courtney, Many thanks for your review and recommendation. We have let Ines know!

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Caroline Wardle

Verified
Housing & Property

Sale of property

First class service kept me informed of sale progress and documents or letters sent were easy to understand very pleasant staff in office overall and outstanding service and not an extortionate fee would use again and reccomend

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

Hi Caroline, Thank you so much for taking the time to leave a review for Rachel and the team and for your recommendation; much appreciated.

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Other Reviews

Profile image of kate

kate

kate

Instructed Harowells at Haxby when we were selling my sons house. Set out the perameters at the start and the reasons behind the need to get processes moving. They were clear this was no problem......definitely promised a service they simply don't deliver. Poor poor service from the conveyancing team. Lack of communication.......no one ever available when you ring and not responsive to urgent emails. Their delays and lack of communication have caused serious financial pressure which they know about and yet still over promise and very much under deliver. Wouldn't recommend unless you are happy with a very slow process and lack of response. Not a cheap option......don't think l am asking too much for a bit of customer service and to do what they advertise and also say they do. Sadly now......nowhere else to go other than poor reviews so no one else has to struggle like we have with this firm. Specifically the Haxby branch for us and our experience. We are still not completed and now over 6 months in. Just stay away from this firm.

A representative from Harrowells Limited responded to this review

Hi Kate, I wanted to speak to the team before replying. Obviously it can be concerning when a transaction takes time to move through the various processes and this can be because there are several different parties involved. Where this is the case, we do try to ensure our client is kept updated and, for reasons of confidentiality, our information and explanations need to be provided directly to the client. Nevertheless, I do understand your frustrations. Peter Mills

0
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Clare

Housing & Property

Clare

Anita was superb throughout the conveyancing process - knowledgeable, professional, thorough and always quick to respond. Absolutely everything you want in a legal professional.

Legal experts tagged in
this review

A representative from Harrowells Limited responded to this review

Hello Clare, Thank you so much for this really positive feedback. We will, of course, let Anita know; she will be really pleased as keeping her clients in the loop and all on track is her speciality and a key motivator for doing the job!

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Rachel

Rachel

Appalling service from the commercial property department - used to be one of the city’s leading legal firms. Don’t answer emails & finally after 8 months I went elsewhere (thank you to CSK for such a prompt service & answering emails!). To be honest, I came to the conclusion that Harrowells only want to act for the big players with deep pockets - if that’s the case, I’d rather they had said that in the first place. Unfortunately Harrowells have now lost out on acting for me on the sale of 3 new build houses I am currently building and the purchase of development land that I’m currently looking at.

A representative from Harrowells Limited responded to this review

Hi Rachel, I wanted a chance to talk to the team before responding. It is important that clients feel we have matters in hand. We are usually very responsive but it looks like we fell short in our most recent interaction. Moving solicitors is a hassle and I am sorry you had felt you needed to do this. I hope all goes well with your forthcoming plans. Peter Mills

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Cafe

Commercial Property

Cafe

Absolutely brilliant work Rebecca Jennings helped me purchase the building for the business and I can’t recommend Harrowells solicitors enough . Very swift in responding, very informative and supportive. If I could give 6 out of five I would!

Solicitors tagged in
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A representative from Harrowells Limited responded to this review

Fantastic feedback for Rebecca and this is very much her style - we will most certainly let her know! Many thanks for taking the trouble to leave your review.

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Sam

Commercial Property

Sam

A fabulous service. Thank you very much Abbey for your extremely prompt turn around with some documents. Would highly recommend Harrowells Solicitors.

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

Hi Sam, Thanks - that's really kind of you to say. I have let Abbey know and she is very grateful; as you know, she does like to get the job done! Best wishes - Peter Mills

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Reviews

4.9 /5 272 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Harrowells Limited

The firm specialises in conveyancing, probate, wills and trusts, corporate and business transactions, family/matrimonial and litigation, powers of attorney and estate planning. Clients praise clear, jargon‑free explanations, timely communication and efficient case management. Valued soft skills include empathy, professionalism, patience, approachability and supportive, reassuring client care. Reviewers highlight responsiveness, tenacity, practical problem‑solving and a personal, friendly manner that makes stressful situations easier.

clear communication
professional service
empathetic support
timely responses
knowledgeable staff
friendly approach
good value
thorough representation
proactive handling
jargon-free explanations

ReviewSolicitors Review List

Profile image of Tina

Tina

Verified
Housing & Property

Professional Service

Great reassuring professional advice and guidance from Rachel, always in a timely manner, never needed to chases.

Solicitors tagged in
this review

0
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Jo Millner

Verified
Business Law

Professional, friendly and supportive. Could not recommend highly enough.

I cannot recommend Ines highly enough. I have just spent 5 months trying to sell my business. The buyers solicitor and the buyer made the sale more complicated and stressful than it needed to be and throughout the whole experience Ines was supportive and showed real empathy for my situation. I have used a lot of solicitors in my career and this is the first time I have genuinely felt as though my solicitor was fighting my corner and supporting me through the process, not just following a legal path. I never really felt like "a client", Ines was always incredibly professional but also made me feel like I was being spoken to as a peer and a friend. She made sure that she carefully and clearly explained all my options, she did not just confuse me with legal jargon. When the sale fell through Ines really supported me with the disappointment and the issues that surrounded the buyer pulling out at the last minute. I would recommend Ines and Harrowells to anyone looking for legal support. Thank you.

Legal experts tagged in
this review

A representative from Harrowells Limited responded to this review

Hi Jo, Thank you so much for taking the trouble to leave such a considered and thoughtful review. We do always want our clients to feel supported and that their objectives are our objectives - so it is heartening to hear that you felt this was very much the case.

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Anonymous

Verified
Company & Commercial

Swift & Professional

From first contact Harrowells were really helpful and Emily did a fantastic job of helping me with my agreement, what seemed a scary process I was positively reassured and treated with up most respect

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

Many thanks for posting this review for Emily; we are very grateful and have passed on your kind comments to her.

0
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Profile image of Sharon West

Sharon West

Verified
Commercial Property

Top class service

Richard Hugill recently provided support to me for a problem with a tenant. I was concerned that his rates seemed expensive but I needed to move swiftly and so progressed the issue with him. All I can say is you get what you pay for! Richard deals with things so quickly and he knows his subject inside out. I have concluded that in fact I probably saved money by using his services due to his dynamic no-nonsense actions. I hope that I am not in the position of needing his services again, but I would not hesitate to use him and to recommend him to anybody wanting a top notch solution.

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

Hi Sharon, Thank you for taking the time to leave your very positive review and the detailed comments - which help us understand what aspects of our service our clients value and appreciate. We are very glad Richard was able to sort things for you.

0
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Anonymous

Verified
Employment

Brilliant

The people I dealt with were professional and comforting. I came into the process not knowing anything about the issue I was using them to help with. They talked me through everything and cleared everything up.

Solicitors tagged in
this review

A representative from Harrowells Limited responded to this review

That is really good to hear that Emily, Kirsty and the team were able to explain it all and get things sorted.

0
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Other Reviews

Profile image of Olga Nekrasova

Olga Nekrasova

Olga

Very rude people

0
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Ivan Postu

Ivan

Not reviewing about solicitor services,jos had business with them and didn’t get paid , and had been told that I can send it to court but they not suggesting it , not wondering why.

0
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Profile image of Susan Mitchell

Susan Mitchell

Wills, Trusts & Probate

Susan

Since losing my father I have had the task of dealing with the sale of his property. I was dreading the task due to having had a couple of stressful experiences buying and selling my own properties in the past. I hadn’t used Harrowells before, so this was my first time. The Solicitor who dealt with the sale was Emma Mennell, She was so lovely to talk to put my mind at ease and any issues that did arise she dealt with quickly and professionally keeping me in the loop at all times. Nothing was too much trouble and she was very reassuring throughout the whole process. I would highly recommend Harrowells for their Conveyancing Services especially Emma who also explained everything that was written in legal terms so I totally understand everything I was signing for. A Huge thank you to Emma for your Services during a very sensitive time when you’ve lost a loved one.

Legal experts tagged in
this review

Hi Susan, It is very good of you to leave such a nice review for Emma Mennell. As you say, dealing with probate and all its various aspects can be a sad and sometimes complicated process. It is heartening to hear that Emma made it all a little easier through her thoughtfulness and actions. As you might expect, we have passed on your lovely comments to Emma.

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Muvie Mode

Wills, Trusts & Probate

Muvie

My mum and I couldn't be more pleased with the service we have received. My mum wanted a discretionary trust to protect her personal injury settlement as she is vulnerable, in addition to a few other reasons. Ed Taylor got back to our request straight away and as soon as we spoke to him on the phone we immediately felt comfortable, he reassured my mum regarding a few things and then from there we knew it was the right choice to go with Harrowells. Initially we must've spoken to about 40 different firms and that is no exaggeration. They either took too long to reply, quoted us a ridiculously high fixed fee or just came across really difficult in general, it just didn't feel right. Before calling Harrowells I had a look at their reviews and I was a little hesitant as they're not all 4-5 stars, but sometimes you just have to see for yourself, make an enquiry and if it feels good - go with it. We have no complaints whatsoever, Ed advised my mum every step of the way to the best of his expertise but without being forceful, he struck the perfect balance between advising and following her wishes and that is precisely what a great solicitor does. In the end he delivered exactly what she required, we couldn't be more satisfied.

Solicitors tagged in
this review

Dear Muvie, Thank you so much for taking the time to leave such a thoughtful review; we will certainly pass on your very positive comments to Ed and it is always very helpful to know what aspects of our service really resonate.

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Andrew Stead

Housing & Property

Andrew

Sue Richardson was my conveyancing solicitor over the past 9 months getting a sale and purchase over the line whilst dealing with one buyer totally disappearing! Sue maintained a superb professional relationship and communicated regularly and efficiently keeping me informed at all stages of the process. A credit to her profession!!

Legal experts tagged in
this review

Dear Andrew, We are so pleased to hear that Sue was able to guide you and update you through all the various twists and turns! We have, of course, passed on your very kind comments to Sue.

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