Stuart
Collected on:
Poor service and lack of communication
Initial meeting was fine, but it's now over a year since our bereavement and the process is still not resolved. Lawyer needed constant chasing and despite that there was a worrying lack of communication. It took months between communicating instructions and anything appearing to actually happen. Needed to formally complain to a Partner in Gotolee to get a response and even then there was no apology or change in approach.
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