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Statutory rights for consumers cover the basic protections you have when goods are faulty, not as described, or when a service is poorly performed. A solicitor practising in this area helps you identify the exact rights you have under the Consumer Rights Act 2015 and related legislation, determines the proper remedy (repair, replacement, or refund), and negotiates with retailers or service providers. They may draft formal complaints, advise on deadlines, and help pursue enforcement or small-claims remedies where needed.
