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Consumer disputes cover problems arising between buyers and traders over goods, services or digital content, including mis-sold products, faulty goods, faulty services and unfavourable terms. A solicitor practising in this area handles people’s rights under the Consumer Rights Act 2015 and related legislation, including refunds, repairs, replacements, price disputes and mis-selling claims. They gather and review contracts, receipts and warranties, draft or respond to letters of claim, and issue or defend proceedings in the County Court or High Court when warranted, often guiding settlements or pursuing or resisting mediation and ADR when appropriate.
They address provisions such as the sale of goods and services, faulty digital content, unfair terms, and statutory rights. The solicitor drafts statements of case, prepares witness evidence, negotiates settlements, and manages court processes in the County Court or High Court, including disclosure and preparation for trial. They may also handle small claims track procedures, represent clients at mediation, and advise on remedies like refunds, replacements or compensation, while coordinating with regulators and consumer bodies as needed.
You searched for Consumer Dispute Resolution specialists. Here are related areas of law to help you narrow down your results.
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Tagged solicitor Jeffrey Lam
Original: 他们为我提供了商业纠纷方面的法律建议，非常专业且实用。Jeffrey律师帮助我分析风险，并提出了合理的解决方案。 Google Translation: They provided me with legal advice regarding a commercial dispute that was highly professional and practical. Attorney Jeffrey helped me analyze the risks and proposed sound solutions.
Review left by Jasper
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Tagged solicitors Josephine Britton and Rob Winder
I contacted Cartmell Shepard for an issue with a neighbour dispute regarding property boundaries. I was initially concerned and nervous about the situation but after talking to Rob I felt reassured straight away about the case and what he was going to do. Rob was assertive and direct in his approach and as such the problem has been resolved. I am really thankful to the Rob and Josie for helping me to feel heard, understood and reassured. And helping to resolve to this issue. Thank you!
Review left by Courtney
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Tagged solicitor Stephanie Hunter
Thank you, and everyone that worked on this case, for your hard work and patience, and especially to you dealing with the last stage of negotiations, which was hard process. I am very thankful to Mr Silverman as I know his team/department took on this case and dealt with it accordingly. Please also send my gratitude to Mahsa Tavakol as I know she really helped out a lot over this three years. I am pleased with the outcome and success and hope that you are too.
Review left by Nevena
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Tagged solicitors Nick Oliver and Tim Healy
Please find attached the fully signed settlement agreement for your records. My thanks to you and Nick Oliver for all your support and work on this matter over the past few weeks.
Review left by anonymous
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