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It was a very difficult time and Nicola always gave great advice, even when I wasn't very open to hearing it! It was good to know I had someone knowledgeable and sensible in my corner and I was very pleased with the final outcome.

Professional, good communication and knowledge. Not frightened to have difficult conversations but at same time listening to my needs. Met my expectations, she was professional but showed empathy at difficult times but stayed focused on resolutions and communicating clearly and in a timely manner.

I approached Richard with my LPA suggestions that were personal and comprehensive. His advice was very accurate and knowledgeable and suggested my views although accurate, were over-complicated. Hence he advised more straightforward wording that for Public Guardian approval on first submission.

I had a very last minute meeting and Rebecca was kind enough to join me on this meeting. She was very efficient, professional and friendly. I had total confidence in her abilities and made me feel at ease, as well as supporting me through this meeting.