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Penmans Solicitors LLP

4.7 | 94 Reviews 94 Reviews | Suitability of Accommodation
357 Total Company Reviews info icon Suitability of Accommodation | info icon 357 Total Company Reviews Suitability of Accommodation | info icon 357 Total Company Reviews

17a Queens Road, Coventry, West Midlands, CV1 3DH

Accepting new clients

17a Queens Road, Coventry, West Midlands, CV1 3DH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 552999

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Penmans Solicitors LLP |
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Penmans Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
Value for money: 94%
94%
Success
Rate
Satisfied with outcome: 94%
94%
Would
Recommend
Would recommend to friends and family: 94%
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Penmans Solicitors LLP are accredited by

Children Law accreditation awarded to Penmans Solicitors LLP
Criminal Litigation accreditation awarded to Penmans Solicitors LLP
Mental Health accreditation awarded to Penmans Solicitors LLP

Description

Penmans Solicitors LLP has a long-standing reputation for providing quality and professional legal services in West Midlands, Warwickshire and beyond. We have been established in the area for almost 100 years and have offices in Coventry, Kenilworth and Wellesbourne. Our solicitors and lawyers are specialists in their chosen fields and provide the highest quality advice to our clients. We work with our clients to find the best solutions to their legal difficulties and offer straightforward and competitive pricing. We are accredited by the Law Society’s Practice Management standard, Lexcel. Lexcel is a quality mark for excellence in legal practice management and excellence in legal client care.

Rankings by area of expertise

The rankings below show the areas of expertise that Penmans Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Penmans Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Penmans Solicitors LLP are accredited by

Children Law accreditation awarded to Penmans Solicitors LLP
Criminal Litigation accreditation awarded to Penmans Solicitors LLP
Mental Health accreditation awarded to Penmans Solicitors LLP

Description

Penmans Solicitors LLP has a long-standing reputation for providing quality and professional legal services in West Midlands, Warwickshire and beyond. We have been established in the area for almost 100 years and have offices in Coventry, Kenilworth and Wellesbourne. Our solicitors and lawyers are specialists in their chosen fields and provide the highest quality advice to our clients. We work with our clients to find the best solutions to their legal difficulties and offer straightforward and competitive pricing. We are accredited by the Law Society’s Practice Management standard, Lexcel. Lexcel is a quality mark for excellence in legal practice management and excellence in legal client care.

Rankings by area of expertise

The rankings below show the areas of expertise that Penmans Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Penmans Solicitors LLP

Contact & Locations - Penmans Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

17a Queens Road, Coventry, West Midlands, CV1 3DH

Reviews

4.7 /5 94 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Penmans Solicitors LLP

Clients consistently praise the firm for its conveyancing expertise, including residential sales and purchases, leasehold matters, property consultancy, wills, Powers of Attorney and deceased estates. The team is valued for being efficient, knowledgeable and thorough, often achieving smooth and timely completions even in complex transactions. Reviewers also highlight strong soft skills: friendly and approachable service, clear and proactive communication, patience, responsiveness, honesty, care and compassion. Many felt reassured and well supported throughout stressful processes, with excellent attention to detail and a highly professional, customer-focused approach.

Very helpful
Professional expertise
Clear explanations
Friendly service
Excellent communication
Efficient process
Prompt responses
Approachable staff
Good advice
Smooth completion

ReviewSolicitors Review List

Profile image of Ian Marshall

Ian Marshall

Verified
Housing & Property

Complex chain - Got there in the end

With a lot of perseverence after the chain collapsed and was reformed. Our solicitor got it over the line despite the buyer’s solicitor going on holiday on the day we exchanged having not briefed anyone!

0
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Clive Miles

Verified
Housing & Property

Local proved best!

From initial conversation with the receptionist, until the end of the business, I was treated with friendship and respect. The charges were very reasonable and I would not hesitate to recommend Penmans.

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anonymous

Verified
Housing & Property

Excellent service, friendly and efficient

We purchased our new home before we marketed our existing property. Penmans worked to ensure both the sale and the purchase proceeded in a timely manner, and ensure that we understood the legalities of what we were doing. They also managed to bring both the sale and purchase together at the end of the process, ensuring that we didn't own multiple properties. Excellent service, friendly and efficient.

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Amy Leddington

Verified
Housing & Property

From offer to completion, it only took 36 days!

Both the sale and purchase were handled extremely well. I sold my property first, then purchased a property. The estate agent who I sold my property through said it was one of the quickest sales they'd had. The agents who I purchased a house through said it was the fastest sale this year - from offer to completion it only took 36 days! She has been incredible! She has made a complicated relocation such a straightforward process.

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Samuel

Verified
Housing & Property

Exceptional solicitor - outstanding communication

First time buyers and Christie held our hands throughout the complicated process, Christie did a great job explaining things in a simplified way. Despite hearing horror stories about how slow/poor communicators solicitors can be, Christie proved that you can indeed have proactive and friendly solicitors - would highly recommend.

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Other Reviews

Profile image of Helen Brown

Helen Brown

Helen

I found them to be very helpful - particularly Liz and Christie. But the conveyancing team was badly let down when two others represented the buyer of the house we were selling. Matters not properly dealt with, silence when one went on holiday, then the other solicitor made things very difficult for both her client and us. Difficult and rude, she was also unprofessional - ignored requests for updates from her own client, caused a huge amount of stress for both the buyers and us, and I even caught her badmouthing me in an email to the estate agent and our solicitor. Very stressful and upsetting when it really didn’t need to be. I felt so sorry for our buyer - they kept apologising and we had to keep telling them not to worry as we knew it wasn’t their fault.

Thank you for your feedback and for your kind words about Liz and Christie. We’re sorry to hear how stressful and upsetting the experience was for you and the buyers. We appreciate you taking the time to share your concerns and will ensure your comments are passed on to the relevant team.

0
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Profile image of Phil Gallagher

Phil Gallagher

Phil

Having used Penmans and Christie Russell in particular for several conveyances over the last few years I would highly recommend them to anyone. Clear, concise and regular communication just makes the whole process slightly more bearable.

Thank you for your kind words and for continuing to choose Penmans. We’re pleased to hear that Christie has provided clear and regular communication throughout your conveyancing matters. We really appreciate your recommendation and your continued support.

0
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Profile image of Philip Cooper

Philip Cooper

Housing & Property

Philip

We have used Penmans Solicitors to sell our property on many occasions with a great deal of success. Unfortunately, on this occasion our experience was not great. There had been a number of staff changes which put extreme pressure on the solicitor employed by us and as a result there were many delays and a frustrating number of times we had to chase for action to be done.

Thank you for your feedback and for choosing Penmans for your property sales over the years. We’re sorry that your most recent experience fell below the standard you have come to expect from us. We appreciate how frustrating delays and having to chase for updates can be, and we apologise for the inconvenience caused. Your feedback is important to us, and we will take it on board as we continue to improve our service.

0
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Profile image of 林夕

林夕

Housing & Property

A client

I just finished buying a house. The lawyer responded quickly, worked efficiently, and had a great attitude, making them highly trustworthy. Kudos to their service! Thank you xie

Solicitors tagged in
this review

from Penmans Solicitors LLP

Dear 林夕, Thank you for your feedback. We’re delighted to hear that your house purchase was handled efficiently and that the service you received was responsive and supportive throughout the process.

0
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Profile image of Mike

Mike

Mike

Many thanks to Ravi and Javairia for making what could have been a stressful property sale and purchase as pain free as they could. I genuinely don't think that any part of their service could have been improved upon.

0
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Reviews

4.7 /5 357 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Penmans Solicitors LLP

Clients consistently praise the firm for its conveyancing expertise, including residential sales and purchases, leasehold matters, property consultancy, wills, Powers of Attorney and deceased estates. The team is valued for being efficient, knowledgeable and thorough, often achieving smooth and timely completions even in complex transactions. Reviewers also highlight strong soft skills: friendly and approachable service, clear and proactive communication, patience, responsiveness, honesty, care and compassion. Many felt reassured and well supported throughout stressful processes, with excellent attention to detail and a highly professional, customer-focused approach.

Very helpful
Professional expertise
Clear explanations
Friendly service
Excellent communication
Efficient process
Prompt responses
Approachable staff
Good advice
Smooth completion

ReviewSolicitors Review List

Profile image of Paul Chatland

Paul Chatland

Verified

First Class Service

We received exceptional service and would recommend Susan Leach and her team to deal with all your conveyance needs

Legal experts tagged in
this review

0
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Profile image of Ian Marshall

Ian Marshall

Verified
Housing & Property

Complex chain - Got there in the end

With a lot of perseverence after the chain collapsed and was reformed. Our solicitor got it over the line despite the buyer’s solicitor going on holiday on the day we exchanged having not briefed anyone!

0
Collected on: ReviewSolicitor collection source logo
Profile image of A Remi

A Remi

Highest praise

Donna's exceptional professionalism and legal expertise meant I was able to feel reassured and focus on what was most important to me whilst going through such a stressful process. She also showed a great deal of care and compassion throughout working with me.

Solicitors tagged in
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0
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Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Will writing

Pav was excellent to deal with and explained everything very well.

Solicitors tagged in
this review

0
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Profile image of Clive Miles

Clive Miles

Verified
Housing & Property

Local proved best!

From initial conversation with the receptionist, until the end of the business, I was treated with friendship and respect. The charges were very reasonable and I would not hesitate to recommend Penmans.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Jessie Vandertop

Jessie Vandertop

Jessie

Everything was very efficient and professional. All in all a very good experience during a potentially stressful time.

0
Collected on: Google collection source logo
Profile image of Helen Brown

Helen Brown

Helen

I found them to be very helpful - particularly Liz and Christie. But the conveyancing team was badly let down when two others represented the buyer of the house we were selling. Matters not properly dealt with, silence when one went on holiday, then the other solicitor made things very difficult for both her client and us. Difficult and rude, she was also unprofessional - ignored requests for updates from her own client, caused a huge amount of stress for both the buyers and us, and I even caught her badmouthing me in an email to the estate agent and our solicitor. Very stressful and upsetting when it really didn’t need to be. I felt so sorry for our buyer - they kept apologising and we had to keep telling them not to worry as we knew it wasn’t their fault.

Thank you for your feedback and for your kind words about Liz and Christie. We’re sorry to hear how stressful and upsetting the experience was for you and the buyers. We appreciate you taking the time to share your concerns and will ensure your comments are passed on to the relevant team.

0
Collected on: Google collection source logo
Profile image of Phil Gallagher

Phil Gallagher

Phil

Having used Penmans and Christie Russell in particular for several conveyances over the last few years I would highly recommend them to anyone. Clear, concise and regular communication just makes the whole process slightly more bearable.

Thank you for your kind words and for continuing to choose Penmans. We’re pleased to hear that Christie has provided clear and regular communication throughout your conveyancing matters. We really appreciate your recommendation and your continued support.

0
Collected on: Google collection source logo
Profile image of Philip Cooper

Philip Cooper

Housing & Property

Philip

We have used Penmans Solicitors to sell our property on many occasions with a great deal of success. Unfortunately, on this occasion our experience was not great. There had been a number of staff changes which put extreme pressure on the solicitor employed by us and as a result there were many delays and a frustrating number of times we had to chase for action to be done.

Thank you for your feedback and for choosing Penmans for your property sales over the years. We’re sorry that your most recent experience fell below the standard you have come to expect from us. We appreciate how frustrating delays and having to chase for updates can be, and we apologise for the inconvenience caused. Your feedback is important to us, and we will take it on board as we continue to improve our service.

0
Collected on: Google collection source logo
Profile image of Nick Spann

Nick Spann

Nick

Blah. Don't rate them really

We are sorry to hear that you are unhappy. Having reviewed our records, we have been unable to find any record of you being a client of the practice. As a result, we are unable to investigate or comment on the concerns raised in your review. If you believe this to be incorrect, or if you would like to discuss the matter further, please contact our Practice Manager, who will be happy to assist and answer any questions you may have.

0
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