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Thatcher + Hallam Solicitors

4.8 | 318 Reviews 318 Reviews | Complicated Technical Issues
671 Total Company Reviews info icon Complicated Technical Issues | info icon 671 Total Company Reviews Complicated Technical Issues | info icon 671 Total Company Reviews

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Accepting new clients

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 559535

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Thatcher + Hallam Solicitors |

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Thatcher + Hallam Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Thatcher + Hallam Solicitors are accredited by

Personal Injury accreditation awarded to Thatcher + Hallam Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Thatcher + Hallam Solicitors
The Law Society accreditation awarded to Thatcher + Hallam Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality advice to individuals and businesses since 1770. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Thatcher + Hallam Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thatcher + Hallam Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Thatcher + Hallam Solicitors are accredited by

Personal Injury accreditation awarded to Thatcher + Hallam Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to Thatcher + Hallam Solicitors
The Law Society accreditation awarded to Thatcher + Hallam Solicitors
Trading names:
Thatcher + Hallam LLP
Ames Kent trading name of Thatcher and Hallam

Description

We are a modern full service law firm, providing quality advice to individuals and businesses since 1770. We are proud to provide a friendly, efficient service with transparent and competitive pricing in a way that suits you, through face to face appointments, video appointments, via telephone, email and home visits. We provide legal aid funding within our family law department, and 'No win, no fee' funding within our Personal Injury and Medical Negligence departments. To find out more, visit our website or contact us by telephone, email or through our website to find out more or arrange an appointment.

Rankings by area of expertise

The rankings below show the areas of expertise that Thatcher + Hallam Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Thatcher + Hallam Solicitors

Meet the team of Thatcher + Hallam Solicitors

Contact & Locations - Thatcher + Hallam Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Island House, Midsomer Norton, Radstock, Bath and North East Somerset, BA3 2HJ

Reviews

4.8 /5 318 Reviews
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Clients say

What clients say about Thatcher + Hallam Solicitors

The firm specialises in conveyancing, wills, trusts, probate and employment/settlement matters, with clear expertise, attention to detail and efficient, timely handling of transactions. Clients praise professional legal knowledge, practical advice and problem-solving across complex or emotional cases. Valued soft skills include excellent communication, empathy, patience, approachability and responsiveness, plus proactive case management, friendliness and reassurance. Clients highlight clarity in plain English, good availability, teamwork that avoids delays, transparent fees and a supportive, client-focused approach that makes stressful processes easier.

professional
excellent communication
very approachable
knowledgeable
efficient service
friendly staff
empathetic support
proactive updates
clear fees
stress‑free process

ReviewSolicitors Review List

Profile image of N Marsh

N Marsh

Verified

Conveyance/Sale of property

Jessica and her team were always helpful, friendly and professional during the whole conveyancing process, swiftly tackling any issues that arose along the way. All members of the T&H team, who were involved in our property sale, were able to ‘take the helm’ should any one of them be out of office (which meant that any potential delays in the process were avoided) I will certainly use Thatcher & Hallam for any future legal matters.

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Michael Smith

Verified

Sale of Apartment - Conveyance

Jessica and her support team have been very proactive in dealing with the sale of our late Mother’s apartment. Have kept us updated through the process and have always been available as and when needed. Thank you.

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Graham and Judith Stickley

Verified

Conveyance and wills

Over the past few months we that used Thatcher and Hallam on two occasions. Jessica Weeks for Conveyance. George Perrsson for wills and advice. We have been very pleased with both for there professional advice and attention to detail dealing with our house sale and wills

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A representative from Thatcher + Hallam LLP responded to this review

Dear Graham and Judith Stickley, Thank you so much for taking the time to leave us a wonderful review. Both George and Jessica are very pleased to hear that they have given you professional advice and attention to detail when dealing with your house sale and your Wills. We wish you both the very best for your future. Please do not hesitate to get in touch if you require any further assistance. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

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Julian Ashby

Verified

Another fine service

We have engaged their conveyancing services a number of times and have always had an excellent experience with all staff.

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Reply by profile image of Caroline Polder

Caroline Polder

Thank you for your review Mr Ashby. It is always a pleasure working with you on your matters.

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Dan Lu

Verified

Great communication and professional advice

We’re recommended by our local estate agents as being quick, proactive and very professional which we found through our conveyancing process. Great at keeping us up to date with progress without being chased, easy to talk to over the phone with any questions we had. They came across as very experienced and knowledgeable the whole time and I’m glad that they put a partner to lead our case with assistants as well to speed everything along. Fees were clear from the beginning and later tasks that were quotes were very reasonable.

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Other Reviews

Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

Dear Joseph, Thank you for your feedback. We are sorry to hear that your experience with our firm over the Bank Holiday period fell below expectations. We always aim to issue quotations promptly, however on rare occasions, delays can occur due to unforeseen staff absences. We have shared your feedback with the team and are reviewing our processes to help prevent similar delays in the future. We apologise for any inconvenience caused and appreciate your understanding. We hope you will consider using our services again in the future. Kind regards, Mitchell

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Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

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Lizzie

Lizzie

We chose Thatcher and Hallam to represent our house sale, and you really get what you pay for with them. Hayley provided a 5-star service from start to finish. She progressed each stage promptly and always responded to our emails and queries within 24 hours. She was friendly, helpful, patient and knowledgeable, and kept us updated throughout. Whenever she was away for any reason she let us know in advance and gave us an alternative contact. We cannot recommend her enough. Thank you Hayley and T&H!

Thatcher + Hallam LLP

Thank you Lizzie for your kind review. We are so pleased to see that Hayley did such a great job for you. We will be sure to pass on your feedback and than you for coming to us for your conveyancing. Kind regards Thatcher + Hallam

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Su

A client

Very unsatisfactory service. No communication and that’s when someone is available. I definitely wouldn’t recommend this firm if you want conveyancing done

A representative from Thatcher + Hallam LLP responded to this review

Dear Su, We are very disappointed and concerned to hear of your experiences with our Firm which is not representative of how we conduct our work and general approach. Whilst the colleague mentioned has in any event left the Firm, we would welcome a discussion to understand what may have gone wrong and where we may need to improve. If you would like to take us up on the offer of such a discussion, please contact our Managing Partner George Persson on 01761409322 or gpersson@th-law.co.uk. Thank you. Thatcher + Hallam LLP

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Amber

Housing & Property

Amber

Hayley Wakefield at Thatcher and Hallam was recommended to be by family following their positive experience with her. I used Hayley for the purchase of my new house and she was fantastic from start to finish. Great communication, proactive, professional but also approachable. I have had experience with a number of other conveyancers before moving to the area, and none of them come close to the service from Hayley and the Thatcher and Hallam team.

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A representative from Thatcher + Hallam LLP responded to this review

Thank you Amber for your glowing review for Hayley in our Conveyancing team. We greatly appreciate your feedback and will pass it on. Best wishes Thatcher + Hallam

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Reviews

4.9 /5 671 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Thatcher + Hallam Solicitors

The firm specialises in conveyancing, wills, trusts, probate and employment/settlement matters, with clear expertise, attention to detail and efficient, timely handling of transactions. Clients praise professional legal knowledge, practical advice and problem-solving across complex or emotional cases. Valued soft skills include excellent communication, empathy, patience, approachability and responsiveness, plus proactive case management, friendliness and reassurance. Clients highlight clarity in plain English, good availability, teamwork that avoids delays, transparent fees and a supportive, client-focused approach that makes stressful processes easier.

professional
excellent communication
very approachable
knowledgeable
efficient service
friendly staff
empathetic support
proactive updates
clear fees
stress‑free process

ReviewSolicitors Review List

Profile image of Paul Chard

Paul Chard

Verified

House Police

Caroline and her team were fantastic. She was very professional, excellent at communication together with empathy towards me as a client. Highly recommend.

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anonymous

Verified
Lasting Power of Attorney

Lasting Powers of Attorney

The process was made easy with the help of Alexandra Porter

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Stephen and Karen Henry

Verified

Absolutely excellent advice and service

Very satisfied and can highly recommend. Wills, Trusts and PoA’s all handled perfectly and quickly

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A representative from Thatcher + Hallam LLP responded to this review

Dear Mr & Mrs Henry, Thank you for your kind feedback. We are delighted that you were pleased with the level of advice and service you received. It is especially pleasing to know that your Wills, Trusts, and Lasting Powers of Attorney were handled smoothly and efficiently. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. If there is anything further we can help you with in the future, please don’t hesitate to get in touch. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

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Allen Foster

Verified
Wills, Trusts & Probate

Solicitors for Will

Thatcher and Hallam were approachable and they were giving clear advice.

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A representative from Thatcher + Hallam LLP responded to this review

Dear Allen, Thank you for taking the time to leave us a lovely review. We’re delighted to hear that you found our team approachable and our advice clear and easy to understand. We really appreciate you taking the time to share your experience and we wish you all the best for your future. Please do not hesitate to get in touch if you require our assistance again in the future. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

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Anonymous

Verified
Wills, Trusts & Probate

Wills and grant of probate fof my wife

Fantastic service so approacable, friendly, supportive and very professional knowledgable efficient with empathical service. I would highly recommend and would use your services again. Thank you so much making your services stress free at a very emotional time.

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A representative from Thatcher + Hallam LLP responded to this review

Dear client, Thank you very much for your kind words. Your review truly means a great deal to us. We are pleased to hear that we could support you during such an emotional time and help make the process feel as stress-free as possible. Providing a service that is approachable, friendly, and professional is something we take great pride in, so it is wonderful to hear that reflected in your experience. If you ever need our assistance again in the future, please do not hesitate to get in touch. We would be more than happy to help. Yours sincerely, Kate Bond Private Client at Thatcher & Hallam LLP

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Other Reviews

Profile image of S Hughes

S Hughes

A client

Lovely place, lovely people.

0
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Profile image of Joseph Fort

Joseph Fort

Joseph

We were recommended Thatcher & Hallam for conveyancing by our estate agent. My partner contacted them to instruct them on a Thursday and didn’t receive a response until the following Tuesday. When they did reply, the response was unhelpful. A week later, we still hadn’t heard anything further, aside from a slightly snotty email saying they were busy and asking us not to contact them. Not a great impression. As of today, they still haven’t come back to confirm. As a result, our buyer was left waiting over a week for us simply to confirm basic conveyancer details for the memorandum of sale. This made us look disorganised and could easily have put our sale at risk. The estate agent who originally recommended them ultimately advised us to abort and go elsewhere. The new conveyancer they recommended replied and got it sorted within an hour - and even replied out of office hours. If they can’t be bothered to respond at the very start of the process, I dread to think how responsive they would be during the actual conveyancing. We also made it clear that we had another sale and a purchase coming up, so they’ve effectively lost out on two sales and a purchase due to being so slow, unprofessional and unresponsive in even getting themselves instructed. I’d strongly recommend avoiding them and choosing another firm that actually wants new conveyancing customers.

Dear Joseph, Thank you for your feedback. We are sorry to hear that your experience with our firm over the Bank Holiday period fell below expectations. We always aim to issue quotations promptly, however on rare occasions, delays can occur due to unforeseen staff absences. We have shared your feedback with the team and are reviewing our processes to help prevent similar delays in the future. We apologise for any inconvenience caused and appreciate your understanding. We hope you will consider using our services again in the future. Kind regards, Mitchell

0
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Profile image of Laura Huggins (My Life As A Mummy)

Laura Huggins (My Life As A Mummy)

Laura

I rang to enquire about medical negligence as it was heavily advertised on their website. Receptionist unaware they offered this which was very concerning and gave me no confidence in using this company. It seems that they’ve gone very downhill since the 90’s when my family used them.

Dear Laura, Thank you for taking the time to leave a review, although we are of course concerned to hear of your experience. Our team of solicitors do handle medical negligence claims, and I would be grateful if you could reach out to my colleague James at jweller@th-law.co.uk for further information on this point. We would like to provide additional training to ensure that your experience is not repeated. Unfortunately, I am unable to locate your call in our call logs, and I would be grateful if you could email me at mfellingham@th-law.co.uk to discuss further. I hope that you will give us an opportunity to put this right and look forward to hearing from you. Kind regards, Mitchell

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Louise

Louise

Exceptional Service from Hayley Wakefield at Thatcher & Hallam Hayley was absolutely brilliant throughout what turned out to be a very long and stressful house sale and purchase. The process took over a year and nearly collapsed several times due to buyers dropping out and poor solicitors further down the chain, but Hayley was consistently excellent. She is professional, approachable, and explains everything in plain English, which made things so much easier to understand. Hayley always responded quickly and was at the end of the phone whenever I needed clarification or reassurance. Her calm, proactive approach kept everything moving when it could have fallen apart. I would highly recommend Hayley Wakefield to anyone seeking reliable and professional legal support for property transactions.

A representative from Thatcher + Hallam LLP responded to this review

Dear Louise, Thank you so much for your review for Hayley Wakefield. It is great to see that she was supportive and reassuring throughout your house sale and purchase. We hope you settle in well to your new home and we will pass your review on to Hayley. Kind regards, Thatcher + Hallam

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Profile image of Karen

Karen

Karen

To, Mr James Weller, Annette, and all who dealt with my claim I would like to express my sincere gratitude for all your help, patience ,professionalism and understanding, I am now crying happy tears.😹😹

A representative from Thatcher + Hallam LLP responded to this review

Thank you Karen for your kind review. We have forwarded your review on to James and Annette. We are so pleased that the team were able to bring you such joy! Best wishes Thatcher + Hallam

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