Cartmell Shepherd Limited logo

Cartmell Shepherd Limited

4.9 | 59 Reviews 59 Reviews | Housing & Property
131 Total Company Reviews info icon Housing & Property | info icon 131 Total Company Reviews Housing & Property | info icon 131 Total Company Reviews

Viaduct House, Victoria Viaduct, Carlisle, Cumbria, CA3 8EZ

Accepting new clients

Viaduct House, Victoria Viaduct, Carlisle, Cumbria, CA3 8EZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 618960

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Cartmell Shepherd Limited |
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Cartmell Shepherd Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Cartmell Shepherd Limited are accredited by

Criminal Litigation accreditation awarded to Cartmell Shepherd Limited
Family Law accreditation awarded to Cartmell Shepherd Limited
The Law Society accreditation awarded to Cartmell Shepherd Limited
Trading names:
• Cartmell Shepherd Solicitors

Description

Viaduct House, our head office, is located on Victoria Viaduct right in the heart of Carlisle city centre. At the heart of the office lies our Dispute Resolution, Family Law, Employment and Business Service Teams, along with our accounting and administrative teams. Having two offices in Carlisle means that, along with our online service provisions, our clients have the flexibility to decide which office is most convenient for them should they wish to meet us on our premises.

Rankings by area of expertise

The rankings below show the areas of expertise that Cartmell Shepherd Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Cartmell Shepherd Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
Value for money: 95%+
13% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
17% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Cartmell Shepherd Limited are accredited by

Criminal Litigation accreditation awarded to Cartmell Shepherd Limited
Family Law accreditation awarded to Cartmell Shepherd Limited
The Law Society accreditation awarded to Cartmell Shepherd Limited
Trading names:
• Cartmell Shepherd Solicitors

Description

Viaduct House, our head office, is located on Victoria Viaduct right in the heart of Carlisle city centre. At the heart of the office lies our Dispute Resolution, Family Law, Employment and Business Service Teams, along with our accounting and administrative teams. Having two offices in Carlisle means that, along with our online service provisions, our clients have the flexibility to decide which office is most convenient for them should they wish to meet us on our premises.

Rankings by area of expertise

The rankings below show the areas of expertise that Cartmell Shepherd Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Anonymous

Anonymous

Verified
Family Law

Separation/Divorce

Excellent service, friendly, professional & very knowledgeable. Really good communication throughout. Thank you

Solicitors tagged in
this review

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Anne Hops

Company & Commercial

Anne

We were delighted with the results of our claim and wish to thank Carly for her support

Legal experts tagged in
this review

Meet the team of Cartmell Shepherd Limited

Meet the team of Cartmell Shepherd Limited

Contact & Locations - Cartmell Shepherd Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Viaduct House, Victoria Viaduct, Carlisle, Cumbria, CA3 8EZ

Reviews

4.9 /5 59 Reviews
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Review Source

Rating

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Clients say

What clients say about Cartmell Shepherd Limited

Clients praise the firm for its expertise in conveyancing, property sales and purchases, will writing, divorce and wider legal work. Reviewers highlight clear, practical advice, timely handling and strong knowledge, including support with complex or sensitive matters. The team is valued for being professional, friendly, patient and respectful, with excellent communication, prompt replies and reassurance throughout the process. Clients also appreciate being kept fully informed, things being explained in plain language, and the efficient, caring service that makes stressful situations feel much easier.

Helpful support
Clear explanations
Kept informed
Professional service
Friendly staff
Efficient handling
Prompt responses
Reasonable fees
Knowledgeable advice
Patient approach

ReviewSolicitors Review List

Profile image of lynda boys

lynda boys

Verified
Housing & Property

conveyancing

First time we have dealt with Cartmel Shephard. Our previous solicitors had closed down we was lucky to get taken on with Cartmel Shephard. We found them to be very professional, kept us in the loop as to how things was progressing. They pulled out all the stops when our buyers solicitor left her post with just a few days to go before completion.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your kind review. We're pleased we could support you through the process and help overcome the last-minute challenges before completion. Best wishes in your new home.

0
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Mark Pears

Verified
Agriculture

Bungalow sale

We’ve used Cartmells for a long time for legal matters, we have just sold a bungalow and Sam Fawcett handled the legal side of the sale for us. This is the first time Sam has acted for us and We were very pleased with the service We received.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your lovely review and for continuing to trust Cartmell Shepherd with your legal matters. We’re delighted to hear that you were pleased with the service Sam provided during your recent property sale. We’ll be sure to pass your kind comments on to him.

0
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anonymous

Verified
Housing & Property

Definitely recommend

We were fully kept informed along the way of everything that was happening. Mandy was always helpful and spent time explaining everything. Your service fitted everything we needed for our house sale.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We're pleased to hear Mandy kept you informed throughout your house sale and provided the support you needed.

0
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Greenhow D

Verified
Housing & Property

Sale of house

Excellent service throughout. Professional, friendly and always kept us well informed. Everything was handled efficiently and with care. Would highly recommend.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your kind review. We're delighted to hear you were happy with the service you received and that you felt well informed throughout the sale of your house. We really appreciate your recommendation and wish you all the best for the future.

0
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Lesley

Housing & Property

Purchasing our Home

Mandy was excellent through the whole process that can be very stressful. From the very beginning Mandy explained things the whole process and what would be happening what we needed to do and when we needed to do it. There was an issue that cropped up with something we didn’t really know about Mandy dealt with it in a very clear and precise way so it was all sorted before our move. I cannot thank Mandy enough for all the support care and knowledge she gave us to make what can be a very stressful situation so much easier. Thank you so much, Mandy.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you so much for your kind words. We’re delighted to hear that Mandy was able to make the process clearer and less stressful for you. Your feedback means a great deal to Mandy and the whole team. Thank you for taking the time to share your experience, and we wish you every happiness in your new home.

0
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Other Reviews

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Janette Adamson

Housing & Property

Janette

Excellent service. I dealt with Marie.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your 5-star review, Janette. We're delighted Marie provided excellent service.

0
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Lily Andrews

Housing & Property

Lily

Elizabeth Crouch from Cartmell’s is an excellent solicitor. She is hard working, has extensive knowledge and explains everything very clearly. Having previously had a bad experience with another solicitor, I was very happy to have her help me. I will definitely be using her in the future.

Solicitors tagged in
this review

Thank you for your lovely review. We’re so pleased to hear Elizabeth provided clear, supportive guidance and that you felt in safe hands after a previous difficult experience. We really appreciate you choosing Cartmell Shepherd and look forward to helping you again in the future.

0
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Kevin Wood

Housing & Property

Kevin

We have always used a different Legal firm which I alway thought were a bit insipid, not inspiring confidence. This was the first time we had used Cartmell’s and we were both pleased with the efficient professionalism of Cartmell’s. Although the house purchase did not happen; on reflection, we are very grateful for the work Elizabeth at Cartmell’s carried out for us. If it were not for her professionalism, we could have walked into an absolute nightmare. We were advised to pull out of the purchase by them. Elizabeth found a number of anomalies in the deeds that would have made us unable to sell the property in the future along with access issues. The vendor had consistently lied to us about regarding ownership and the way the property had been split up. Moral of the story: trust your solicitor and don’t trust the vendor or estate agent! Also, if it wasn’t written down; it did not happen! Would definitely use their services again!

Solicitors tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us.

0
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Hayley Gardiner

Housing & Property

Hayley

I used Cartmels (I am a long standing client) for the sale of my property which wasn’t a smooth road. We had fall throughs and a bumpy ride but Sam and her team helped me through it. They are professional and always have their clients interest at heart. I can highly recommend them.

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A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Io Strong

Housing & Property

A client

Superb service from Cartmell Shepherd's dealing with my recent house purchase, particularly Elizabeth Crouch.

Solicitors tagged in
this review

Thank you for taking the time to leave a review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.9 /5 131 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Cartmell Shepherd Limited

Clients praise the firm for its expertise in conveyancing, property sales and purchases, will writing, divorce and wider legal work. Reviewers highlight clear, practical advice, timely handling and strong knowledge, including support with complex or sensitive matters. The team is valued for being professional, friendly, patient and respectful, with excellent communication, prompt replies and reassurance throughout the process. Clients also appreciate being kept fully informed, things being explained in plain language, and the efficient, caring service that makes stressful situations feel much easier.

Helpful support
Clear explanations
Kept informed
Professional service
Friendly staff
Efficient handling
Prompt responses
Reasonable fees
Knowledgeable advice
Patient approach

ReviewSolicitors Review List

Profile image of lynda boys

lynda boys

Verified
Housing & Property

conveyancing

First time we have dealt with Cartmel Shephard. Our previous solicitors had closed down we was lucky to get taken on with Cartmel Shephard. We found them to be very professional, kept us in the loop as to how things was progressing. They pulled out all the stops when our buyers solicitor left her post with just a few days to go before completion.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your kind review. We're pleased we could support you through the process and help overcome the last-minute challenges before completion. Best wishes in your new home.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mark Pears

Mark Pears

Verified
Agriculture

Bungalow sale

We’ve used Cartmells for a long time for legal matters, we have just sold a bungalow and Sam Fawcett handled the legal side of the sale for us. This is the first time Sam has acted for us and We were very pleased with the service We received.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your lovely review and for continuing to trust Cartmell Shepherd with your legal matters. We’re delighted to hear that you were pleased with the service Sam provided during your recent property sale. We’ll be sure to pass your kind comments on to him.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Perfectly clear and sound advice

Prices were reasonable. I would recommend this firm to others, it was what I would have expected from a professional solicitor.

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your 5-star review and recommendation. We’re happy to hear you were happy with the clear advice you received and the service provided by our team.

0
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anonymous

Verified
Wills, Trusts & Probate

Couldn't be any better

I was treated with respect and the staff made sure I understood everything. In my case, everything was top standard and couldn't be any better.

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We're delighted to hear you had such a positive experience and that our team made everything clear and easy to understand. We appreciate your feedback.

0
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Profile image of anonymous

anonymous

Verified
Housing & Property

Definitely recommend

We were fully kept informed along the way of everything that was happening. Mandy was always helpful and spent time explaining everything. Your service fitted everything we needed for our house sale.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We're pleased to hear Mandy kept you informed throughout your house sale and provided the support you needed.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Valerie

Valerie

Valerie

I found Rebecca very good and helped me very much with my issues.

Thank you for your review. We’re delighted to hear that Rebecca was able to help you and provide the support you needed. We really appreciate your feedback.

0
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Vanessa Dent

Vanessa

Great service and excellant advice from start to finish. I was acting on behalf of someone else so their advice was invaluable and totally in the best interests of my family member at all times. I Would not hesitate in using their services again .

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your kind review. We’re delighted to hear you had such a positive experience and felt well supported throughout. We really appreciate your feedback and recommendation.

0
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Janette Adamson

Housing & Property

Janette

Excellent service. I dealt with Marie.

Legal experts tagged in
this review

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your 5-star review, Janette. We're delighted Marie provided excellent service.

0
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Profile image of Diane Sachs

Diane Sachs

Wills, Trusts & Probate

Diane

I recently contacted Cartmell Shepherd to take on some work for me. A lovely lady called Kathryn Ingram came to my home, went through everything that I was looking for and explained everything in detail, didn't rush and made sure I understood everything, I can honestly say she was 100 % professional. I received drafts of everything very quickly, was given plenty of time to go through everything thing and then Kathryn returned with the final paperwork. I would highly recommend Cartmell Shepherd to anyone that requires any legal work doing, if I do in the future I wouldn't hesitate to contact them again.

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your wonderful review. We're delighted to hear Kathryn provided such professional, thorough support and made the process clear and straightforward for you. We really appreciate your recommendation and are pleased you would consider Cartmell Shepherd again should you need legal advice in the future.

0
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Profile image of kevin andrew

kevin andrew

kevin

Quick & friendly service.

A representative from Cartmell Shepherd Limited responded to this review

Thank you for your review. We're delighted you found our service quick and friendly. We appreciate your feedback.

0
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