Miranda Kirschel
Family Law
Miranda
Very happy with experience I had with Cartmell Shepherd, and specifically with Nina Bernard. Very supportive experience and simple process. Thank you!
Cartmell Shepherd Limited
Housing & Property
|
132 Total Company Reviews
Housing & Property
|
132 Total Company Reviews
4 Main Street, Cockermouth, Cumbria, CA13 9LQ
Accepting new clients
4 Main Street, Cockermouth, Cumbria, CA13 9LQ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 646964
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Cartmell Shepherd Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Cartmell Shepherd Limited are accredited by
Trading names:
•
Cartmell Shepherd Solicitors
Description
Our West Cumbria office is located within the town centre of Cockermouth to serve clients in the Cockermouth, Maryport, Workington, Aspatria and Wigton areas. Customer service and excellent legal advice are at the heart of everything we do. You won’t be disappointed; our office provides a warm, modern, welcoming environment and first-rate legal services.
Rankings by area of expertise
The rankings below show the areas of expertise that Cartmell Shepherd Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Cartmell Shepherd Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
17% above
national average
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Cartmell Shepherd Limited are accredited by
Trading names:
•
Cartmell Shepherd Solicitors
Description
Our West Cumbria office is located within the town centre of Cockermouth to serve clients in the Cockermouth, Maryport, Workington, Aspatria and Wigton areas. Customer service and excellent legal advice are at the heart of everything we do. You won’t be disappointed; our office provides a warm, modern, welcoming environment and first-rate legal services.
Rankings by area of expertise
The rankings below show the areas of expertise that Cartmell Shepherd Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 6
Wills, Trusts & Probate
1 / 1
Employment
1 / 5
Agriculture
1 / 5
Commercial Property
1 / 1
Dispute Resolution
1 / 2
Company & Commercial
1 / 5
Personal Injury
1 / 5
Banking
1 / 1
Child Law
1 / 7
Consumer
1 / 1
Land Law
1 / 8
Appeals Law
1 / 4
Bribery and Corruption Law
1 / 2
Care Law
1 / 4
Charities
1 / 1
Company Law
1 / 4
Construction
1 / 2
Contract Law
1 / 3
Corporate Law
1 / 1
Cybersecurity and Data Protection Law
1 / 7
Debt and Tax Law
1 / 4
Disability Law
1 / 3
Discrimination Law
1 / 5
Elder Law
1 / 4
Energy Law
1 / 2
Enforcement Law
1 / 4
Equality Law
1 / 3
Human rights
1 / 2
Immigration
1 / 1
Immigration Law
1 / 1
Information Law
1 / 3
Inheritance Law
1 / 3
Injunctions Law
1 / 4
Insurance Law
1 / 3
Litigation
1 / 4
Money & Tax
1 / 1
National Insurance Law
1 / 6
Occupational Health Law
1 / 2
Pensions Law
1 / 3
Planning Law
1 / 2
Private Client Law
1 / 1
White Collar Crime
1 / 1
Local
1 / 1
Housing & Property
328 / 4,693
Family Law
429 / 4,157
Wills, Trusts & Probate
488 / 3,713
Employment
435 / 3,550
Agriculture
185 / 815
Commercial Property
541 / 3,582
Dispute Resolution
399 / 1,793
Company & Commercial
411 / 4,053
Personal Injury
371 / 2,597
Banking
165 / 1,011
Child Law
264 / 1,643
Consumer
513 / 4,309
Land Law
257 / 1,319
Appeals Law
129 / 849
Bribery and Corruption Law
71 / 409
Care Law
146 / 569
Charities
180 / 756
Company Law
140 / 960
Construction
187 / 847
Contract Law
225 / 1,413
Corporate Law
151 / 842
Cybersecurity and Data Protection Law
105 / 872
Debt and Tax Law
136 / 775
Disability Law
184 / 600
Discrimination Law
85 / 495
Elder Law
94 / 325
Energy Law
71 / 352
Enforcement Law
107 / 565
Equality Law
162 / 1,075
Human rights
117 / 951
Immigration
291 / 2,255
Immigration Law
187 / 1,171
Information Law
34 / 333
Inheritance Law
178 / 695
Injunctions Law
177 / 921
Insurance Law
96 / 642
Litigation
221 / 911
Money & Tax
366 / 1,908
National Insurance Law
78 / 415
Occupational Health Law
95 / 422
Pensions Law
107 / 483
Planning Law
129 / 577
Private Client Law
111 / 329
White Collar Crime
50 / 210
National
772 / 11,165
Pinned Reviews
kevin andrew
kevin
Quick & friendly service.
Meet the team of Cartmell Shepherd Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Claire Ackerlay
Associate Private Client Executive
0.0
|
0 Reviews
Claire Wilson
Senior Associate Solicitor
5.0
|
1 Reviews
Meet the team of Cartmell Shepherd Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Shannon Woodburn
Associate Solicitor
5.0
|
1 Reviews
Claire Wilson
Senior Associate Solicitor
5.0
|
1 Reviews
Claire Ackerlay
Associate Private Client Executive
0.0
|
0 Reviews
Holly Berwick
Associate Solicitor
0.0
|
0 Reviews
Contact & Locations - Cartmell Shepherd Limited
Opening hours
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
4 Main Street, Cockermouth, Cumbria, CA13 9LQ
Reviews
4.9
/5
59 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Cartmell Shepherd Limited
Clients praise the firm for its expertise in conveyancing, property sales and purchases, will writing, divorce and wider legal work. Reviewers highlight clear, practical advice, timely handling and strong knowledge, including support with complex or sensitive matters. The team is valued for being professional, friendly, patient and respectful, with excellent communication, prompt replies and reassurance throughout the process. Clients also appreciate being kept fully informed, things being explained in plain language, and the efficient, caring service that makes stressful situations feel much easier.
Helpful support
Clear explanations
Kept informed
Professional service
Friendly staff
Efficient handling
Prompt responses
Reasonable fees
Knowledgeable advice
Patient approach
ReviewSolicitors Review List
lynda boys
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Housing & Property
conveyancing
First time we have dealt with Cartmel Shephard. Our previous solicitors had closed down we was lucky to get taken on with Cartmel Shephard. We found them to be very professional, kept us in the loop as to how things was progressing. They pulled out all the stops when our buyers solicitor left her post with just a few days to go before completion.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your kind review. We're pleased we could support you through the process and help overcome the last-minute challenges before completion. Best wishes in your new home.
Mark Pears
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Agriculture
Bungalow sale
We’ve used Cartmells for a long time for legal matters, we have just sold a bungalow and Sam Fawcett handled the legal side of the sale for us. This is the first time Sam has acted for us and We were very pleased with the service We received.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your lovely review and for continuing to trust Cartmell Shepherd with your legal matters. We’re delighted to hear that you were pleased with the service Sam provided during your recent property sale. We’ll be sure to pass your kind comments on to him.
anonymous
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Housing & Property
Definitely recommend
We were fully kept informed along the way of everything that was happening. Mandy was always helpful and spent time explaining everything. Your service fitted everything we needed for our house sale.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your review. We're pleased to hear Mandy kept you informed throughout your house sale and provided the support you needed.
Greenhow D
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Housing & Property
Sale of house
Excellent service throughout. Professional, friendly and always kept us well informed. Everything was handled efficiently and with care. Would highly recommend.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your kind review. We're delighted to hear you were happy with the service you received and that you felt well informed throughout the sale of your house. We really appreciate your recommendation and wish you all the best for the future.
Lesley
Housing & Property
Purchasing our Home
Mandy was excellent through the whole process that can be very stressful. From the very beginning Mandy explained things the whole process and what would be happening what we needed to do and when we needed to do it. There was an issue that cropped up with something we didn’t really know about Mandy dealt with it in a very clear and precise way so it was all sorted before our move. I cannot thank Mandy enough for all the support care and knowledge she gave us to make what can be a very stressful situation so much easier. Thank you so much, Mandy.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you so much for your kind words. We’re delighted to hear that Mandy was able to make the process clearer and less stressful for you. Your feedback means a great deal to Mandy and the whole team. Thank you for taking the time to share your experience, and we wish you every happiness in your new home.
Other Reviews
Janette Adamson
Housing & Property
Janette
Excellent service. I dealt with Marie.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your 5-star review, Janette. We're delighted Marie provided excellent service.
Lily Andrews
Housing & Property
Lily
Elizabeth Crouch from Cartmell’s is an excellent solicitor. She is hard working, has extensive knowledge and explains everything very clearly. Having previously had a bad experience with another solicitor, I was very happy to have her help me. I will definitely be using her in the future.
Solicitors tagged in
this review
Thank you for your lovely review. We’re so pleased to hear Elizabeth provided clear, supportive guidance and that you felt in safe hands after a previous difficult experience. We really appreciate you choosing Cartmell Shepherd and look forward to helping you again in the future.
Kevin Wood
Housing & Property
Kevin
We have always used a different Legal firm which I alway thought were a bit insipid, not inspiring confidence. This was the first time we had used Cartmell’s and we were both pleased with the efficient professionalism of Cartmell’s. Although the house purchase did not happen; on reflection, we are very grateful for the work Elizabeth at Cartmell’s carried out for us. If it were not for her professionalism, we could have walked into an absolute nightmare. We were advised to pull out of the purchase by them. Elizabeth found a number of anomalies in the deeds that would have made us unable to sell the property in the future along with access issues. The vendor had consistently lied to us about regarding ownership and the way the property had been split up. Moral of the story: trust your solicitor and don’t trust the vendor or estate agent! Also, if it wasn’t written down; it did not happen! Would definitely use their services again!
Solicitors tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your review. We appreciate the positive feedback you have given us.
Hayley Gardiner
Housing & Property
Hayley
I used Cartmels (I am a long standing client) for the sale of my property which wasn’t a smooth road. We had fall throughs and a bumpy ride but Sam and her team helped me through it. They are professional and always have their clients interest at heart. I can highly recommend them.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Io Strong
Housing & Property
A client
Superb service from Cartmell Shepherd's dealing with my recent house purchase, particularly Elizabeth Crouch.
Solicitors tagged in
this review
Thank you for taking the time to leave a review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Reviews
4.9
/5
132 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Cartmell Shepherd Limited
Clients praise the firm for its expertise in conveyancing, property sales and purchases, will writing, divorce and wider legal work. Reviewers highlight clear, practical advice, timely handling and strong knowledge, including support with complex or sensitive matters. The team is valued for being professional, friendly, patient and respectful, with excellent communication, prompt replies and reassurance throughout the process. Clients also appreciate being kept fully informed, things being explained in plain language, and the efficient, caring service that makes stressful situations feel much easier.
Helpful support
Clear explanations
Kept informed
Professional service
Friendly staff
Efficient handling
Prompt responses
Reasonable fees
Knowledgeable advice
Patient approach
ReviewSolicitors Review List
lynda boys
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Housing & Property
conveyancing
First time we have dealt with Cartmel Shephard. Our previous solicitors had closed down we was lucky to get taken on with Cartmel Shephard. We found them to be very professional, kept us in the loop as to how things was progressing. They pulled out all the stops when our buyers solicitor left her post with just a few days to go before completion.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your kind review. We're pleased we could support you through the process and help overcome the last-minute challenges before completion. Best wishes in your new home.
Mark Pears
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Agriculture
Bungalow sale
We’ve used Cartmells for a long time for legal matters, we have just sold a bungalow and Sam Fawcett handled the legal side of the sale for us. This is the first time Sam has acted for us and We were very pleased with the service We received.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your lovely review and for continuing to trust Cartmell Shepherd with your legal matters. We’re delighted to hear that you were pleased with the service Sam provided during your recent property sale. We’ll be sure to pass your kind comments on to him.
anonymous
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Wills, Trusts & Probate
Perfectly clear and sound advice
Prices were reasonable. I would recommend this firm to others, it was what I would have expected from a professional solicitor.
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your 5-star review and recommendation. We’re happy to hear you were happy with the clear advice you received and the service provided by our team.
anonymous
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Wills, Trusts & Probate
Couldn't be any better
I was treated with respect and the staff made sure I understood everything. In my case, everything was top standard and couldn't be any better.
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your review. We're delighted to hear you had such a positive experience and that our team made everything clear and easy to understand. We appreciate your feedback.
anonymous
Verified
This review was submitted by a verified client of Cartmell Shepherd Limited.
Housing & Property
Definitely recommend
We were fully kept informed along the way of everything that was happening. Mandy was always helpful and spent time explaining everything. Your service fitted everything we needed for our house sale.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your review. We're pleased to hear Mandy kept you informed throughout your house sale and provided the support you needed.
Other Reviews
john Newbold
john
Very happy with service received
Valerie
Valerie
I found Rebecca very good and helped me very much with my issues.
Thank you for your review. We’re delighted to hear that Rebecca was able to help you and provide the support you needed. We really appreciate your feedback.
Vanessa Dent
Vanessa
Great service and excellant advice from start to finish. I was acting on behalf of someone else so their advice was invaluable and totally in the best interests of my family member at all times. I Would not hesitate in using their services again .
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your kind review. We’re delighted to hear you had such a positive experience and felt well supported throughout. We really appreciate your feedback and recommendation.
Janette Adamson
Housing & Property
Janette
Excellent service. I dealt with Marie.
Legal experts tagged in
this review
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your 5-star review, Janette. We're delighted Marie provided excellent service.
Diane Sachs
Wills, Trusts & Probate
Diane
I recently contacted Cartmell Shepherd to take on some work for me. A lovely lady called Kathryn Ingram came to my home, went through everything that I was looking for and explained everything in detail, didn't rush and made sure I understood everything, I can honestly say she was 100 % professional. I received drafts of everything very quickly, was given plenty of time to go through everything thing and then Kathryn returned with the final paperwork. I would highly recommend Cartmell Shepherd to anyone that requires any legal work doing, if I do in the future I wouldn't hesitate to contact them again.
A representative from Cartmell Shepherd Limited responded to this review
Thank you for your wonderful review. We're delighted to hear Kathryn provided such professional, thorough support and made the process clear and straightforward for you. We really appreciate your recommendation and are pleased you would consider Cartmell Shepherd again should you need legal advice in the future.
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