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Palmers Law Ltd

4.8 | 28 Reviews 28 Reviews | Litigation Avoidance
473 Total Company Reviews info icon Litigation Avoidance | info icon 473 Total Company Reviews Litigation Avoidance | info icon 473 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
91%
Value for
Money
93%
Success
Rate
93%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
89%
Value for
Money
6% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.8 /5 28 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm’s expertise across probate, wills, conveyancing, personal injury, employment and property (including lease and BTL/SPV work). Reviewers value clear, practical legal knowledge, tactical awareness and thorough case handling. Frequently mentioned soft skills include professionalism, approachability, patience, strong communication, empathy, responsiveness and personalised support; clients note reassuring, warm guidance and timely, efficient service leading to successful outcomes.

excellent communication
professionalism
knowledgeable staff
helpful explanations
efficient service
responsive team
approachable staff
timely probate
clear advice
highly recommend

ReviewSolicitors Review List

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Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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Steve

Verified
Wills, Trusts & Probate

Will Dispute

I would like to say a massive thank you to Alex for all his professional expertise, understanding and his prompt actions that ensured a most satisfactory outcome. He has been our rock during an extremely challenging time. I would highly recommend him. Many thanks once again Alex.

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A representative from Palmers Law Ltd responded to this review

It’s great to hear that you had a positive experience with Alex and our team! We appreciate you taking the time to let us know how we did, and if we can help you again in the future please let us know.

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Sue & Ken

Verified
Dispute Resolution

Jennifer had empathy for our situation.

I guess many people don't expect to have to use a solicitor unless your buying a property, but unfortunately we found ourselves in a situation where someone was suing us through no fault of our own so we had to defend it, Not knowing where to start we asked Palmers if they could help We were very lucky to have been put in the care of Jennifer and i say care because she really did. We had the best advise at all times and she got over to the others party exactly what we wanted to say but in legal terms. Jennifer would return any e-mails or telephone calls within a few hours so it felt good knowing you could get a reply without worrying about it. I would highly recommend Jennifer as she had much empathy for our situation which made it easy for us to talk to her. This has now been sorted and we can move on thank you Palmers and especially Jennifer Hitchin.

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David & Sherran Patient

Verified

EXCELLENT LEGAL ADVICE & SUPPORT !!

Gareth has been a pleasure to deal with from start to finish. We had a ongoing boundary dispute with data company in the North of England trying to impose installation of a unsightly 10 metre telegraph pole in the entrance to our property. Despite all our efforts directly to discuss or reason with them going back many weeks, they were completely ignored, and they continued to railroad ahead with proposal. We contacted Gareth who gave excellent legal advice and support in matter throughout contacting company on an ongoing basis and exerting pressure on them (with others supporting us) to their reverse decision. After much effort we are delighted to say the whole proposal has now been cancelled by company concerned. Thank you so much Gareth. We have no hesitation in recommending him. David & Sherran Patient

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A representative from Palmers Law Ltd responded to this review

We’re incredibly pleased to hear that you had a great experience with Palmers Solicitors and we are delighted to hear Gareth was able to get you the support you needed. Our team are dedicated to providing a tailored service to the local community! If we can provide any further advice or guidance, please do get in touch with us.

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Aprille King

Verified

Wonderful support and service

I’m so grateful to Palmer’s Solicitors, and especially to Jeremy Sirrell, for all the help and support I’ve had over the last 10 months. From our very first meeting, Jeremy was kind, professional, and patient, always taking the time to explain things clearly so I could understand. I often felt anxious about the situation, but Jeremy reassured me every step of the way and made me feel at ease. When it came to court, he represented me with real skill and care, and I got the outcome I was hoping for. I honestly couldn’t have asked for better support. Jeremy went above and beyond, and I would recommend Palmer’s to anyone.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us. We’re pleased to hear that Jeremy and the team provided you with the right support! If we can provide any further advice or guidance, please do get in touch with us.

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Other Reviews

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Louise

Louise

I found Palmers Solicitors on the Internet and from the onset of my experience I could not fault the service and professionalism showed by all at Palmers, the communication was exemplary and Mr. Sirrell who represented us was very calming and guided me through the whole difficult situation I was facing. I would recommend Palmers Solicitors to anyone in need of help.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It’s fantastic to hear that we were able to deliver the industry-leading service that we strive to provide. Please don’t hesitate to get in touch with us if you need any further advice.

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David

David

Good solicitors

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Natalie

Natalie

Top lawyers. Excellent communication skills. Highly recommended

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Martin

Martin

I wanted to leave this review to show how much we "appreciated" getting involved with Palmers. And from the start I want to point out that I am leaving this review as the third party who was involved in this transaction which to our misfortune was handled by Richa Arora. Palmers claim that Richa is a commercial property “expert” but the way the case was handled was anything but professional. It took 9 painful months to get the lease agreed. Not to mention the monies we lost along the way. To give an example it took Richa 3 months just to review references. Now anyone who’s requested references knows that references are not lengthy in content, couple of lines at the most. We were sent dilapidation bill when dilapidation was dropped when they realised the buyer was going to refurbish the whole premises. We lost thousands because they didn’t bother to communicate or understand the nature of the transaction from the outset. Even to the very end things were missed by Palmers. The surrender documents had errors which you’d think would have been picked up by a professional firm/solicitor. During the 9 months I had to look up how you’d get nightmare solicitors to hurry things up and to my surprise I found palmers name mentioned on a website. I would genuinely advise people to avoid this firm because their practices are not in the interest of their clients. Every other week our solicitor would have to send chaser and calls just to get an update. The communication was poor and scatty. I think after this experience It’s left a bitter taste and I would urge caution to anyone looking to get Palmers to do work for you and goodluck!

A representative from Palmers Law Ltd responded to this review

At Palmers Solicitors, we are committed to providing excellent client service every time. As your review states, you are not a client of our firm and our records show that you are not a known third party to any transaction we have acted in. Our overriding consideration – and professional obligation – is always the interests of our clients.

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Jo

A client

Attended an excellent and entertaining presentation highlighting some serious issues on employment law for small businesses... and ways to prevent them from arising in the first place.

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Reviews

4.6 /5 473 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm’s expertise across probate, wills, conveyancing, personal injury, employment and property (including lease and BTL/SPV work). Reviewers value clear, practical legal knowledge, tactical awareness and thorough case handling. Frequently mentioned soft skills include professionalism, approachability, patience, strong communication, empathy, responsiveness and personalised support; clients note reassuring, warm guidance and timely, efficient service leading to successful outcomes.

excellent communication
professionalism
knowledgeable staff
helpful explanations
efficient service
responsive team
approachable staff
timely probate
clear advice
highly recommend

ReviewSolicitors Review List

Profile image of Jemma Redpath

Jemma Redpath

Verified
Housing & Property

James Foley-Bronze was excellent

James picked up my case from his predecessor, so came into a case in progress. He has been fantastic since day 1 and I cannot recommend him enough.

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Anonymous

Verified

Outstanding!

Emma Gray is an outstanding solicitor. Her advice, support and professionalism are excellent. Many thanks for your exceptional help in this matter. I 100% recommend Emma Gray!

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David Powell

Wills, Trusts & Probate

Probate and Conveyance

I have been extremely happy with the service I have received through Lee and his team at Palmers Law in both obtaining probate on my late mothers estate along with the Conveyancing on the sale of her house.

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Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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Rachel Poole

Verified
Personal Injury

Personal injury- success and belief - Thankyou

My experience pre Jenifer & Palmers was 3 years of pain juggling, navigating and utter denial from the other side, so I feel personally incredibly fortunate to have had my solicitor- Jenifer supporting me through my personal injury claim. While I appreciate this is her profession, I never once felt like Just a client (ok maybe first visit ) - her experience expertise and level of care truly exceeded my expectations. Bringing not only professionalism, but a warmth and even moments of laughter when most needed. She believed in me from the very beginning and guided me with professionalism, clarity, and I felt genuine care throughout. At times the process felt overwhelming, but she always reassured me and kept everything on track. Consulted but given time to process like an invisible guiding hand, decisions made together What made the biggest difference was her personal approach — she was always approachable, supportive, and took the time to explain things in a way I could fully understand. Thanks to her, I have been able to bring a very difficult chapter to a close, with a success outcome and I will always be grateful. I would highly recommend her to anyone looking for a solicitor who truly cares- Jenifer Hitchen - trusting someone to have your corner is exactly what she did , and i will be eternally grateful. With Heart felt thanks Rachel

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Jennifer was able to meet these high standards for you. We appreciate you taking the time to let us know how we did!

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Other Reviews

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Arian Vaziri

Arian

I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

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Richard Jones

Richard

I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

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Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

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James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

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Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

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