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Palmers Law Ltd

4.8 | 61 Reviews 61 Reviews | Family Law
471 Total Company Reviews info icon Family Law | info icon 471 Total Company Reviews Family Law | info icon 471 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
93%
Success
Rate
93%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Palmers Law Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
7% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Palmers Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Palmers Law Ltd

Meet the team of Palmers Law Ltd

Contact & Locations - Palmers Law Ltd

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.8 /5 61 Reviews
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Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for strong expertise across probate, conveyancing, wills, personal injury and employment law, with thorough legal knowledge and effective tactical awareness. Reviewers value clear explanations, practical guidance and successful outcomes. Frequently highlighted soft skills include professionalism, approachability, patience, warmth and genuine care, plus responsiveness, diligence and good communication. Several clients commend the team for keeping matters on track, attention to detail and making complex processes understandable, resulting in high satisfaction and repeat instructions.

professionalism
clear explanations
responsive staff
knowledgeable team
approachable solicitors
timely completion
supportive care
thorough work
trustworthy advice
excellent communication

ReviewSolicitors Review List

Profile image of Lee Harrison

Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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anonymous

Verified

Excellent Service

My husband and I were very satisfied and happy with the service that we received concerning our wills from Palmers. Our solicitor was outstanding.

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A representative from Palmers Law Ltd responded to this review

Thank you for sharing your experience with us! We're happy to hear that Sabreena and the team provided you with the right support. If we can provide any further advice or guidance, please do get in touch.

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Steve

Verified
Wills, Trusts & Probate

Will Dispute

I would like to say a massive thank you to Alex for all his professional expertise, understanding and his prompt actions that ensured a most satisfactory outcome. He has been our rock during an extremely challenging time. I would highly recommend him. Many thanks once again Alex.

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A representative from Palmers Law Ltd responded to this review

It’s great to hear that you had a positive experience with Alex and our team! We appreciate you taking the time to let us know how we did, and if we can help you again in the future please let us know.

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Mr & Mrs Alleeson

Verified
Wills, Trusts & Probate

Will & LPA

We was very happy with the service and help from the solicitor. Would recommend them to anyone.

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A representative from Palmers Law Ltd responded to this review

We’re incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please let us know if we can help you again in the future.

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Ian

Verified
Wills, Trusts & Probate

Deed of Variation and Estate Management

I initially approached Palmers in relation to a simple transfer of ownership of my late father's property. However, after going through all the details the solicitor suggested approaching the matter a different way. This benefitted the estate's beneficiaries, it also identified shortcomings in previous legal work undertaken by other legal firms. It was pleasing to have experienced and understanding people explain things clearly and professionally.

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A representative from Palmers Law Ltd responded to this review

Thank you for leaving such a lovely review. We are really glad to hear that our team were able to help you take a different approach to achieve a better outcome for the estate and its beneficiaries. It will mean a lot to them to hear that you felt supported and well-informed throughout. Thank you for trusting us to help with such an important matter. Should you need our services again, we would be happy to assist you.

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Other Reviews

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Pyramid

Pyramid

I have used Palmers Solicitors many times over the last couple of years but I was not impressed this time around. Considering the delicate nature of my case, I did not feel my position was heard and that everything became about ££££££

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. Unfortunately, we are unable to identify the matter to which you are referring. At Palmers Solicitors, we hold ourselves to the highest professional standards and aim to ensure that every client receives a service of exceptional quality. We would welcome the opportunity to discuss your experience with you directly so we can better understand your concerns and address them appropriately. Please contact us at enquiries@palmerslaw.co.uk so that we can look into this in more detail.

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Peter

Peter

My mother any I were intriduced to Donna by my IFA. Donna was very patient and helpful in suggesting the best way to achieve the best financial outcome. She really managed to explain some quite complex topics in an understandable way. Highly recommended

A representative from Palmers Law Ltd responded to this review

Thank you for your review, Peter. We really appreciate you taking the time to share your experience. It’s great to hear that Donna was able to guide you and your mother through things clearly and help you achieve a good outcome. We will pass on your comments to her, and we are sure she’ll be glad to know her support made a difference. Should you need our services again in the future, we’d be very happy to help.

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benfleetguy32

benfleetguy32

Palmerslaw Solicitors supported me with a very complex and rare case. Throughout the whole process I was given a great deal of support, compassion and guidance. I found Jeremy to be excellent and knowledgable in my complex case. I would highly recommend Palmerslaw.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It’s fantastic to hear that Jeremy and the team were able to deliver the industry-leading service that we strive to provide at Palmers Solicitors. Please don’t hesitate to get in touch with us if you need any further advice.

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Sue

Sue

Very helpful staff, definitely use them again

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Louise

Louise

I found Palmers Solicitors on the Internet and from the onset of my experience I could not fault the service and professionalism showed by all at Palmers, the communication was exemplary and Mr. Sirrell who represented us was very calming and guided me through the whole difficult situation I was facing. I would recommend Palmers Solicitors to anyone in need of help.

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A representative from Palmers Law Ltd responded to this review

We really appreciate you taking the time to leave us a comment. It’s fantastic to hear that we were able to deliver the industry-leading service that we strive to provide. Please don’t hesitate to get in touch with us if you need any further advice.

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Reviews

4.6 /5 471 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Palmers Law Ltd

Clients praise the firm for strong expertise across probate, conveyancing, wills, personal injury and employment law, with thorough legal knowledge and effective tactical awareness. Reviewers value clear explanations, practical guidance and successful outcomes. Frequently highlighted soft skills include professionalism, approachability, patience, warmth and genuine care, plus responsiveness, diligence and good communication. Several clients commend the team for keeping matters on track, attention to detail and making complex processes understandable, resulting in high satisfaction and repeat instructions.

professionalism
clear explanations
responsive staff
knowledgeable team
approachable solicitors
timely completion
supportive care
thorough work
trustworthy advice
excellent communication

ReviewSolicitors Review List

Profile image of Jemma Redpath

Jemma Redpath

Verified
Housing & Property

James Foley-Bronze was excellent

James picked up my case from his predecessor, so came into a case in progress. He has been fantastic since day 1 and I cannot recommend him enough.

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Anonymous

Verified

Outstanding!

Emma Gray is an outstanding solicitor. Her advice, support and professionalism are excellent. Many thanks for your exceptional help in this matter. I 100% recommend Emma Gray!

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David Powell

Wills, Trusts & Probate

Probate and Conveyance

I have been extremely happy with the service I have received through Lee and his team at Palmers Law in both obtaining probate on my late mothers estate along with the Conveyancing on the sale of her house.

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Lee Harrison

Verified
Crime/ Criminal Defence

Palmer’s Solicitor Superb

Mr Sirrell was amazing dealing with our case. Very professional, and to the point, I wouldn’t hesitate to recommend Palmers and Mr Sirrell in the event a solicitor is required.

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Rachel Poole

Verified
Personal Injury

Personal injury- success and belief - Thankyou

My experience pre Jenifer & Palmers was 3 years of pain juggling, navigating and utter denial from the other side, so I feel personally incredibly fortunate to have had my solicitor- Jenifer supporting me through my personal injury claim. While I appreciate this is her profession, I never once felt like Just a client (ok maybe first visit ) - her experience expertise and level of care truly exceeded my expectations. Bringing not only professionalism, but a warmth and even moments of laughter when most needed. She believed in me from the very beginning and guided me with professionalism, clarity, and I felt genuine care throughout. At times the process felt overwhelming, but she always reassured me and kept everything on track. Consulted but given time to process like an invisible guiding hand, decisions made together What made the biggest difference was her personal approach — she was always approachable, supportive, and took the time to explain things in a way I could fully understand. Thanks to her, I have been able to bring a very difficult chapter to a close, with a success outcome and I will always be grateful. I would highly recommend her to anyone looking for a solicitor who truly cares- Jenifer Hitchen - trusting someone to have your corner is exactly what she did , and i will be eternally grateful. With Heart felt thanks Rachel

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A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Jennifer was able to meet these high standards for you. We appreciate you taking the time to let us know how we did!

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Other Reviews

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Adam

Adam

Excellent service and communication

Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

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mark daniels

mark

Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

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James Denmark

Housing & Property

James

Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

Legal experts tagged in
this review

Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

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Thomas Hamblin

Thomas

Avoid This Firm Almost six months into a no-chain sale and we are no closer to completion. What should have been a straightforward transaction has turned into months of unnecessary delay, poor communication, and a complete lack of urgency. The bar for conveyancing competence is not particularly high, yet Palmers Law and Kay Hales in particular have somehow managed to fall well below it.

A representative from Palmers Law Ltd responded to this review

Thank you for taking the time to leave a review. We have carefully checked our records and are unable to find any record of you as a client of Palmers Solicitors. We are committed to maintaining the highest standards of professionalism and client care and take all feedback seriously.

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Samantha K

Samantha

AWFUL EXPERIENCE trying to sell my flat. If I could have given zero I would have. I instructed Palmer's solicitors in the first week in March, my property sale completed in mid September. While this in some cases is not abnormal, my buyer had no chain and in the May my purchase had failed through and therefore I had no chain as the sale was still to go ahead. So this timeline felt obscenely long. They made errors on documents where the information had been sent to them weeks of not months prior. Trying to get a response via phone or e mail is impossible (they seem to constantly be on annual leave with no one covering) and when you do get through via the phone they don't have a clue what's happening and always say 'i will chase that up' for literally weeks on the same topic. I actually ended up calling my buyer and his solicitors to see what the hold up was on something Palmer's stated they had sent, they had in fact not received this document. This was an unnecessarily painful experience for what should have been a simple sale yet they seem to take on so many clients they can't handle them. If you're happy for your sale or purchase to go at a glacial pace then you've found your people because lord knows they don't do anything fast, or even a normal speed, in my experience. Avoid this and go with literally any other firm, literally ANYONE would be better than these so called professionals.

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